Ontario Hyundai

Romero Service Department I had to bring my daughter's Elantra in for service due to a battery issue. Originally I took the car to the dealership she bought the car from, but t I had to bring my daughter's Elantra in for service due to a battery issue. Originally I took the car to the dealership she bought the car from, but they we not friendly, not pleasant and not helpful nor accommodating to the issue. I called Romero and spoke with Daniel in the service department and was told to bring the car in and they would take care of it. Upon arrival they actually greeted me by name and seemed to be waiting for me even though they were really busy. The service was great!! The staff were friendly, pleasant and helpful and got the work done that was necessary with no cost to me. Not only will we be using Romero service department in the future, but I will be recommending them to anyone who needs service. Thank you for actually caring about your customers. More

drove almost 100 miles to work with Brian Webb. Awesome. 2 cars bought in a month from Brian. One for my mom, other for us. Would purchase our next car too. Thanks Brian for taking care of us. Awesome. 2 cars bought in a month from Brian. One for my mom, other for us. Would purchase our next car too. Thanks Brian for taking care of us. More

The Best Dealer Experience Ever Brian W. went above and beyond to help us the day we went to the dealership. In addition to finding me the car I wanted, he also helped my wife who w Brian W. went above and beyond to help us the day we went to the dealership. In addition to finding me the car I wanted, he also helped my wife who was having a problem with her car. Specifically, he coordinated a loaner car for her so that she could leave her car for service. This was an unexpected and much appreciated effort on his part that will keep us coming to and recommending Romero in the future. On a side note, Spencer from the service department, was also great to work with. He kept my wife informed of the status of the work being performed on her car over the week it was with the service department. More

Problems resolved! After 7 1/2 weeks, I am settled into my car. I originally bought a new Tucson and was promised roof racks. We then found out Hyundai does not allow th After 7 1/2 weeks, I am settled into my car. I originally bought a new Tucson and was promised roof racks. We then found out Hyundai does not allow their roof racks to be placed outside of the factory. Lots of heartache to me since that was my primary need in purchasing an SUV. Though the road was very tough on me, Romero Hyundai pulled through and found my another new Tucson with racks and swapped me out to a Tuscon I am very happy with. Like I stated, this was very hard on me... 7 1/2 weeks of not knowing what was going to be the final result. The staff at Romero Hyundai were perpetually kind!! If it wasn't for their customer service, this could've been a very bad situation. The constant reassurance that they were working to make sure I was happy shows just how far customer service goes! Instead of a ??I want to give them ????????!!! More

We wanted a replacement car for our 2008 Hyundai Santa Fe We got just what we wanted with good help from knowledgeable people. Romero Hyundai is a very good place to do business. We definitely will be back. We got just what we wanted with good help from knowledgeable people. Romero Hyundai is a very good place to do business. We definitely will be back. More

Best Car Buying Experience Let me first just say, that Ryan Y. made my first time ever buying a car a breeze. From first walking into the lot, to him handing me the keys of my b Let me first just say, that Ryan Y. made my first time ever buying a car a breeze. From first walking into the lot, to him handing me the keys of my brand new car in the end, Ryan was everything from professional to friendly, and most important to me, not pushy. Not only did he make me feel at ease with buying my car he was very knowledgable about every car I had taken for a test drive. I would highly recommend Ryan Y. to anyone because I know he will not mislead them. Ryan and the finance department (Rocky and Brian) were amazing in getting me one of the best deals I could for a brand new car, and I was very appreciative of that. Overall, I would highly recommend buying a car from Romero Hyundai and Mazda. I will definitely be back in the future to purchase another Mazda from them. Great job guys. More

Great experience again Since this is my forth purchase from Romero Motors. It stands to reason that I am very happy with this dealership. The people there are very friendl Since this is my forth purchase from Romero Motors. It stands to reason that I am very happy with this dealership. The people there are very friendly. I am glad to be a part of the Hyundai Family and.....I LOVE MY NEW SONATA ECO :) More

I love my car , thanks to Romero motors! Service here is amazing and found everything I was looking for thanks to Alonzo ! Definitely recommend to anyone who is looking for great experience b Service here is amazing and found everything I was looking for thanks to Alonzo ! Definitely recommend to anyone who is looking for great experience buying a car ! More

Good experience Brian was very knowledgeable about the cars and was very friendly throughout the entire process. The car has driven very well and the team was very ni Brian was very knowledgeable about the cars and was very friendly throughout the entire process. The car has driven very well and the team was very nice More

Took our money, didn't get what we paid for. We purchased a gently used Elantra GT in May 2015 from Romero Hyundai for our daughter. The unit didn't have a back up camera and the salesman, Josh, We purchased a gently used Elantra GT in May 2015 from Romero Hyundai for our daughter. The unit didn't have a back up camera and the salesman, Josh, showed us one in "the bosses" truck and said "it's no problem" to get it in the Elantra. Now 4 months later and nothing...no camera. A phone call once a month saying they're still looking, but no more. Our phone calls to management are not returned, when we go there we're given the run around and just tired of it all. This is ridiculous and just plain wrong. More