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Ontario Hyundai

Ontario, CA

4.7
1,133 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,133 reviews

September 16, 2015

2015 Hyundai Sonata Sport purchase I didn't know what to expect as I wanted to trade in my vehicle and purchase a 2015 model and had a great experience as they were able to accommodate More

by MSANITA67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny - only been with dealership 2 months
Sep 23, 2015 -

Ontario Hyundai responded

Hello, Thank you for the 5-star review! We are pleased to know that Danny took care of you during your visit to our dealership. Congratulations, on the purchase of your vehicle and feel free to contact us with any questions. Take care. Sincerely, Tanya D. Johnson Customer Relations Manager Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

September 12, 2015

Respected, welcomed and approached with kindness I would have to say that this is the first time I was treated as a person and not just a business transaction at a car dealership. The staff was polit More

by AWD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Webb, Donnie Harris, Desiree H.
September 09, 2015

The Best Dealer Experience Ever Brian W. went above and beyond to help us the day we went to the dealership. In addition to finding me the car I wanted, he also helped my wife who w More

by OHSHOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Webb
Sep 23, 2015 -

Ontario Hyundai responded

Thank you for the 5 star review! It is feedback like yours that helps us to review and monitor our team members and our internal processes. Our goal is to ensure your satisfaction. I am pleased to know that Brian and Spencer took care of your vehicle needs. Please feel free to contact them or anyone at our dealership with any questions or concerns. Sincerely, Tanya D. Johnson Customer Relations Manager Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

September 09, 2015

Romero Service Department I had to bring my daughter's Elantra in for service due to a battery issue. Originally I took the car to the dealership she bought the car from, but t More

by wantgoodservice
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel service adviser
Sep 09, 2015 -

Ontario Hyundai responded

Thank you very much for taking the time share your experience. At Romero, we really do care about our customers and I am glad that we were able to help resolve the issue with your daughter's vehicle. I am also glad that you felt cared for. We're not perfect, yet every day we strive to exceed the expectations of our customers because when you purchase from Romero, you're not just a customer, you are a part of our family. Please feel free to contact any member of our team with any questions or concerns about your vehicle. Thanks again for posting a review and sharing your experience. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

September 09, 2015

drove almost 100 miles to work with Brian Webb. Awesome. 2 cars bought in a month from Brian. One for my mom, other for us. Would purchase our next car too. Thanks Brian for taking care of us. More

by TIMB911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Webb
Sep 09, 2015 -

Ontario Hyundai responded

Words cannot express our gratitude for the time you took to get to our dealership, just to work with Brian! Thank you very much for your commitment and trust. Thank you also for taking the time to submit a review. I will be sure to share your comments with Brian. Congrats, on the purchase of your vehicles and please do not hesitate to contact Brian or any of our team members with any questions or concerns. Regards, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

September 08, 2015

Problems resolved! After 7 1/2 weeks, I am settled into my car. I originally bought a new Tucson and was promised roof racks. We then found out Hyundai does not allow th More

by BECKYBOOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian, Francisco F., Ken Molter, Alonzo R.
Sep 08, 2015 -

Ontario Hyundai responded

We are pleased to know that you are happy with your new Tucson! Customer satisfaction is our priority and we thank you for your patience and understanding while we worked on our end to put you into the right vehicle. Yes, it was tough on you and on behalf of the leadership team I truly apologize. Thank you for taking the time to post a review and thank you for doing business with Romero Hyundai Mazda. Please feel free to contact me or any of our team members with any questions or concerns. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

September 07, 2015

We wanted a replacement car for our 2008 Hyundai Santa Fe We got just what we wanted with good help from knowledgeable people. Romero Hyundai is a very good place to do business. We definitely will be back. More

by JJCALL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poff, Brian Webb
Sep 08, 2015 -

Ontario Hyundai responded

Congratulations, on the purchase of your vehicle! I am truly pleased to learn that you got just what you wanted. Your satisfaction is our priority! Please do not hesitate to contact us with any questions or concerns about your vehicle. We appreciate your feedback and we thank you for your business. Sincerely, Tanya D. Johnson Customer Relations Manager Romero Hyundai Mazda 909-457-3453 tanya@romeromotors.com

September 07, 2015

Best Car Buying Experience Let me first just say, that Ryan Y. made my first time ever buying a car a breeze. From first walking into the lot, to him handing me the keys of my b More

by Thibc3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Y.
Sep 08, 2015 -

Ontario Hyundai responded

Thank very much for taking the time to submit a review and to share your experience! I am pleased to learn that this was your "best car buying experience" and I hope that you are enjoying your vehicle. It sounds like Ryan took good care of you. Please know that it doesn't stop there. We are here for you should you have any questions or concerns about your new car. Feel free to contact Ryan or any member of our team at any time. Thanks again for the feedback and thanks for choosing Romero Hyundai Mazda! Take care, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

September 02, 2015

Great experience again Since this is my forth purchase from Romero Motors. It stands to reason that I am very happy with this dealership. The people there are very friendl More

by MONTETHEGAMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Harris, Geoff S.
Sep 02, 2015 -

Ontario Hyundai responded

Thank you for your loyalty to the Hyundai brand and to our dealership! Words cannot express our appreciation. It is our pleasure to serve you and ensure your satisfaction. Please do not hesitate to contact any of our team members with any questions or concerns about your vehicle. We're here for you; thanks for your business! Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

September 01, 2015

I love my car , thanks to Romero motors! Service here is amazing and found everything I was looking for thanks to Alonzo ! Definitely recommend to anyone who is looking for great experience b More

by Manda2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alonzo R.
Sep 02, 2015 -

Ontario Hyundai responded

We are so glad that you love your car! Thank you so much for submitting a review and partnering with us on your vehicle purchase. I'll be sure to share your feedback with Alonzo. Feel free to contact him or any of our team members with any questions or concerns about your car. We appreciate your business. Sincerely, Tanya D. Johnson Customer Relations Manager 909-457-3453 tanya@romeromotors.com

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