Ontario Hyundai

Problems resolved! After 7 1/2 weeks, I am settled into my car. I originally bought a new Tucson and was promised roof racks. We then found out Hyundai does not allow th After 7 1/2 weeks, I am settled into my car. I originally bought a new Tucson and was promised roof racks. We then found out Hyundai does not allow their roof racks to be placed outside of the factory. Lots of heartache to me since that was my primary need in purchasing an SUV. Though the road was very tough on me, Romero Hyundai pulled through and found my another new Tucson with racks and swapped me out to a Tuscon I am very happy with. Like I stated, this was very hard on me... 7 1/2 weeks of not knowing what was going to be the final result. The staff at Romero Hyundai were perpetually kind!! If it wasn't for their customer service, this could've been a very bad situation. The constant reassurance that they were working to make sure I was happy shows just how far customer service goes! Instead of a ??I want to give them ????????!!! More

Best Car Buying Experience Let me first just say, that Ryan Y. made my first time ever buying a car a breeze. From first walking into the lot, to him handing me the keys of my b Let me first just say, that Ryan Y. made my first time ever buying a car a breeze. From first walking into the lot, to him handing me the keys of my brand new car in the end, Ryan was everything from professional to friendly, and most important to me, not pushy. Not only did he make me feel at ease with buying my car he was very knowledgable about every car I had taken for a test drive. I would highly recommend Ryan Y. to anyone because I know he will not mislead them. Ryan and the finance department (Rocky and Brian) were amazing in getting me one of the best deals I could for a brand new car, and I was very appreciative of that. Overall, I would highly recommend buying a car from Romero Hyundai and Mazda. I will definitely be back in the future to purchase another Mazda from them. Great job guys. More

We wanted a replacement car for our 2008 Hyundai Santa Fe We got just what we wanted with good help from knowledgeable people. Romero Hyundai is a very good place to do business. We definitely will be back. We got just what we wanted with good help from knowledgeable people. Romero Hyundai is a very good place to do business. We definitely will be back. More

Great experience again Since this is my forth purchase from Romero Motors. It stands to reason that I am very happy with this dealership. The people there are very friendl Since this is my forth purchase from Romero Motors. It stands to reason that I am very happy with this dealership. The people there are very friendly. I am glad to be a part of the Hyundai Family and.....I LOVE MY NEW SONATA ECO :) More

Good experience Brian was very knowledgeable about the cars and was very friendly throughout the entire process. The car has driven very well and the team was very ni Brian was very knowledgeable about the cars and was very friendly throughout the entire process. The car has driven very well and the team was very nice More

I love my car , thanks to Romero motors! Service here is amazing and found everything I was looking for thanks to Alonzo ! Definitely recommend to anyone who is looking for great experience b Service here is amazing and found everything I was looking for thanks to Alonzo ! Definitely recommend to anyone who is looking for great experience buying a car ! More

Took our money, didn't get what we paid for. We purchased a gently used Elantra GT in May 2015 from Romero Hyundai for our daughter. The unit didn't have a back up camera and the salesman, Josh, We purchased a gently used Elantra GT in May 2015 from Romero Hyundai for our daughter. The unit didn't have a back up camera and the salesman, Josh, showed us one in "the bosses" truck and said "it's no problem" to get it in the Elantra. Now 4 months later and nothing...no camera. A phone call once a month saying they're still looking, but no more. Our phone calls to management are not returned, when we go there we're given the run around and just tired of it all. This is ridiculous and just plain wrong. More

5 Diamond We had a change in plans from what we were planning to purchase Santa Fe Sport. We needed two cars. I emailed Tracy let her know. I found two new car We had a change in plans from what we were planning to purchase Santa Fe Sport. We needed two cars. I emailed Tracy let her know. I found two new cars and came in purchased them. We are very happy and pleased with Romero Hyundai! More

So called 'Managers' Started off good. I let the salesperson know my budget off the bat. We test drove cars and then went to talk numbers... ''Manager'' was rude and insu Started off good. I let the salesperson know my budget off the bat. We test drove cars and then went to talk numbers... ''Manager'' was rude and insulted me in his own way. He really expected me to sign the 1st offer he brought to the table. I simply want the best deal I can afford and can pay without breaking the bank but they're more worried about their commission. Apparently they don't know that there's more Hyundai dealers that actually want to sell and aren't as selfish! More

Ryan was great! No pressure, extremely knowledgeable about all the features on the car we were considering. Got to work with him thru the whole purchase. Romero has No pressure, extremely knowledgeable about all the features on the car we were considering. Got to work with him thru the whole purchase. Romero has it down on the process of car buying!! More