Ontario Hyundai

Worst costumer service ever!!! This dealer had us up and down since the beginning. They first tried to rip us off with a very high monthly payment and high interest rate although i have excellent credit. B down since the beginning. They first tried to rip us off with a very high monthly payment and high interest rate although i have excellent credit. Because i looked young, they probably didn't think i was smart enough to know what a good deal was, they were going make me end up paying 10,000 just in interest over the 60mo term on a trade in car that was worth 7500. i said no thanks. they called me back the next day and said they wanted to make a reasonable deal so they gave us a deal over the phone and said we had to come in asap to sign, this was in the middle of the week and was a school night for my son and i had to report to work early so since the deal couldn't wait till the next day we went to the dealer after hours after they closed and they made the deal which was still a bad one but my choice, i needed a vehicle. then they send a letter stating i need to return the car because they couldn't find a bank that would finance me. i called the dealer they said don't worry about the letter were still working an a deal with the bank. days passes no call, i called dealer back spoke with another person, this person said he had great news!! he found a lender for me and i will end up paying a lot less and fewer months with lower way lower way lower interest, it went from 18% down to 2%. guy called back and said sorry we cannot make that deal etc etc. okkkk... then they call weeks later to tell us we have to return the vehicle when we had already put money into the car like tint the windows, something that was irreplaceable and sold my previous vehicle because i got this newer one . I paid my down payment cash and when i asked if they can please return the down payment the way they received it they said no and it was the weekend banks were closed and i needed the money to go buy another car because i needed a car to take my kid to school and myself to work and school when i asked if they can give us enough time or a rental to find a new car they said no. Ive already went through the process of purchasing other vehicles through a dealer for myself friends and family and this is the worst dealer experience ever! More

I have given the writing I have because although the experience was very long, we are extremely happy with our vehicle, the price, and the payments. experience was very long, we are extremely happy with our vehicle, the price, and the payments. More

Do not use this dealer for repairs! They will say you need repairs to items that are not needed. We took our company vehicle in for a 30k service and multi point inspection. Dan T. called back and stated need repairs to items that are not needed. We took our company vehicle in for a 30k service and multi point inspection. Dan T. called back and stated we needed a new Radiator, Hoses upper & lower, Water Pump, Thermostat, Serpentine Belt which he said had several cracks and would fail at any time, and new front brakes which he said were at 1mm or 15%, all totaling $1,956 in addition to the $384.59 for the 30k service. I started checking online prices for the different repairs and come to find out they were more than double for all recommended repairs. We then to our van to another repair shop which was highly recommended from Yelp and had them inspect the vehicle, they found the van had been in a front end collision at some point and the impact bar had been pushed into the radiator causing the leak and recommended a new radiator and condenser. He tested the water pump, thermostat, hoses, serpentine belt and found them all to be in like new condition. He was shocked to say the least that the dealer said we needed to change all of these other items! He checked the front brakes and found them to be over 50% of the pads left. He also stated the serpentine belt had no cracks and looked good. This dealer should have their license pulled for trying to take advantage of the consumer. I filed a complaint with the State Bureau Auto Repair as well. BUYER BEWARE!!!!! More

We purchased 2 mazda2's from Romero. We knew what we could afford, negotiated hard and came to a fair deal. Rocky and Jay helped us out after a long day to drive one of our two new cars home. Would reco could afford, negotiated hard and came to a fair deal. Rocky and Jay helped us out after a long day to drive one of our two new cars home. Would recommend working with these two guys. More

Brian Poff sent the time and effort to help us with all our questions. He was there bright early before all the other sales people got there. That is why we are now looking at buying 2 new cars instead of our questions. He was there bright early before all the other sales people got there. That is why we are now looking at buying 2 new cars instead of just one. More

We spent 2 hours negotiating a price and once it got to the credit manager they lost all of the paperwork that indicated the price we were promised. We ended up at the dealer for 5+ hours! I will NEVER go the credit manager they lost all of the paperwork that indicated the price we were promised. We ended up at the dealer for 5+ hours! I will NEVER go back to this dealer again! More

Had a very horrid experience, very shady dealership. Wouldn't give us anything we asked for in writing, just verbal agreements. After second visit, we discovered they lied to us about what our credit sc Wouldn't give us anything we asked for in writing, just verbal agreements. After second visit, we discovered they lied to us about what our credit score was. Became very rude as we called IE Hyundai to compare prices. We also found out that the reason they offered us the "same car" for $200 less the next day was because they had found a car to sell us with $350 less of features. Never will consider going there again and will definitely lead others away. Rocky, the manager, lied to us multiple times and without a doubt tried to screw us over. More