
Ontario Hyundai
Ontario, CA
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Purchased 2021 vehicle July 7th, 2 weeks later notice chips of paint on the ground and around the windshield area. Checked the vehicle carefully found previous damage to bottom driver side door which loo chips of paint on the ground and around the windshield area. Checked the vehicle carefully found previous damage to bottom driver side door which looks like someone tried to repair it, paint coming off bumper, hood, door, dent in the roof. Made an appointment to bring vehicle in, couldn't get in until August 3rd. They have sent the vehicle in 3 times to Caliber Collision and have not gotten it fixed came back again from Caliber Collision on Aug 25 with new damage or further erosion of the vehicle so it will need to be sent back 4th time. It is sitting on their lot still and Service Manager Dan Feldman's answer to what is going on with it is "I don't know " GM Sam Labib has never returned my calls or emails. Sales Manager Dominic Montes offered to take the vehicle back then said he couldn't then offered and agreed to make my payments until this is resolved and recently called me and said he couldn't. Told my to go file a case with Hyundai. Hope i can add pictures they tell the whole story More
Ontario Hyundai is number 1. On time every time!! Service is A+. Chelsea service advisor, on top of customer service and great communication, when my car is in for service. Justin, my hybrid mechanic, the s is A+. Chelsea service advisor, on top of customer service and great communication, when my car is in for service. Justin, my hybrid mechanic, the same person that has worked on my car, since I bought it new in 2015, sonata hybrid. Has proven time after time, he is a specialist. My car now has 196,500 miles and runs like a champ. I drive out of town with confidence, that I will be safe in my travels. Thank you and all the service team More
After making several trips to different locations, "K" was incredible. He did everything needed to help me find my dream car. I asked him to please refrain from trying to sell me on a lease (the last time was incredible. He did everything needed to help me find my dream car. I asked him to please refrain from trying to sell me on a lease (the last time I came that is all that was discussed and it was something I did not want.) And without hesitation he was able to sell me the vehicle (at an incredible price might I add) and cater to my every need. He even helped drop off the car at my residence and was incredibly humble and kind. Every time I am coming back to Hyundai, I will be looking for this incredible human being that made everything possible for me. Julian also helped but he did push the lease idea which I had asked we did not discuss. All in all, from the bottom of my heart K, thank you. You truly went above and beyond and deserve the recognition coming to you. I'll be seeing you very soon. More
The service department went above and beyond to fit my emergency situation into a very impacted schedule that they had. They were able to fix the problem even though it was not a typical one with which th emergency situation into a very impacted schedule that they had. They were able to fix the problem even though it was not a typical one with which they should have been familiar. They worked to do what was necessary to make my car safe and to assure me of their concern. From the very first phone call with the receptionist all the way through the end of the appointment I was treated with dignity, respect, and compassion. The work was done efficiently and quickly. More
We took our 2014 Elantra to be serviced. And they found the problem that had been bugging us for a while. Our car runs so well and drives smoothly. Thank you Robert Soliz for taking care of us. We were sad the problem that had been bugging us for a while. Our car runs so well and drives smoothly. Thank you Robert Soliz for taking care of us. We were sad when we found out you were no longer at the Glendora shop. But happy we followed you to Ontario. We will see you for our next oil change! More
Best service in the world! I am always well taken care of by Chelsea and her team. I appreciate them being patient and listening to my concerns. of by Chelsea and her team. I appreciate them being patient and listening to my concerns. More
My fourth purchase/lease from Ontario Hyundai. Tracy Benjamin always comes through! Very patient and helpful, as well as knowledgeable about the vehicles. Plus the cars are awesome! Benjamin always comes through! Very patient and helpful, as well as knowledgeable about the vehicles. Plus the cars are awesome! More
The best car buying experience you could have, Nick and everyone at Ontario made this process so easy and transparent. I definitely recommend them for your next car purchase!!! everyone at Ontario made this process so easy and transparent. I definitely recommend them for your next car purchase!!! More
Your service advisor Spencer was very helpful nd provided excellent service to my wife.You should give him a raise because he is a excellent asset to Romero Motors! excellent service to my wife.You should give him a raise because he is a excellent asset to Romero Motors! More