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Ontario Hyundai

Ontario, CA

4.7
1,133 Reviews

1307 Kettering Dr A

Ontario, CA

91761

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Showing 1,133 reviews

April 12, 2021

Julian himself was very helpful. However his "boss" was not. There is such a thing as a soft inquiry but he kept saying there wasn't. I told them from the beginning I didn't want to do a hard inquiry. More

by enordsiek43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Julian Hunn
Apr 15, 2021 -

Ontario Hyundai responded

We're disappointed that you're dissatisfied but dealerships do not have the ability to run a soft inquiry, as our sales manager notified you before running your credit. Should you like any further clarification on this, please contact me. Regards, Sam Labib General Manager sam@ontariohyundai.com

Apr 15, 2021 -

enordsiek43 responded

What the sales manager said was "there is no such thing as a soft inquiry". He didn't say that the dealer couldn't run one. In fact he said it multiple times. He acted like I was uneducated, dismissive and didn't know anything.

April 12, 2021

Best experience I've had at a car dealership! Nick was the best helped us with so much! I felt so comfortable not pushy. 10/10 More

by Kaitlandritchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Apr 12, 2021 -

Ontario Hyundai responded

You deserve nothing but the best, and we're grateful to know Nick provided you with nothing less than that! We can't wait to see you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

April 11, 2021

Loving my 2021 Hyundai Tucson thanks to Nick for going over and beyond any dealership sales Experience I’ve ever had definitely recommend this place to all my family and friends More

by Marina.duarte909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Alkhouri
Apr 12, 2021 -

Ontario Hyundai responded

We strive everyday to make the car-buying experience as seamless as possible, and we're so happy to know that Nick was able to do that for you! Congrats on your new Tucson! Regards, Sam Labib General Manager sam@ontariohyundai.com

April 10, 2021

I recently brought in my mother-in-law’s Hyundai Tucson for a major service. I can honestly that we received the best service ever from Spencer in the service department. He was extremely polite, very k More

by Mike O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand
Apr 12, 2021 -

Ontario Hyundai responded

Hi Mike, we want nothing but the best for our customers and we're so happy you had such a great experience with us! We look forward to working with you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

April 03, 2021

Ontario Hyundai is awesome very professional and fast service. Chelsea handle my transmission replacement and rental car service, she was awesome, did not keep me waiting in and out every time. More

by Glenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
Apr 05, 2021 -

Ontario Hyundai responded

Hi Glenn, we will be sure to let Chelsea know about your awesome review! We truly appreciate you choosing to do business with us and we can't wait to see you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 31, 2021

Great customer service! Tracy helped me with all my needs, questions, and went above and beyond to get me my desired car! I would definitely recommend! More

by agarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Benjamin
Mar 31, 2021 -

Ontario Hyundai responded

We couldn't be happier to see that Tracy went above and beyond to provide you with a quality experience. Thanks for stopping by and we hope to see you soon! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 31, 2021

I submitted an inquiry on the Costco Auto Program website. Immediately after Tracy emailed, called and text me. I was impressed right away. I contacted Tracy back, scheduled my appointment. She was s More

by dallasmommie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Benjamin
Apr 01, 2021 -

Ontario Hyundai responded

We're more than happy to hear that your experience was nothing short of stellar with Tracy. Thank you so much for taking the time to let us know about your visit and we can't wait to see you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 25, 2021

The staff at Ontario Hyundai are the model for great customer service! From the moment you pull up to their maintenance facility to the time your car is delivered back to you, you are treated like a fa More

by Richard P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Feldman, Chelsea Jose, Tina Blount
Mar 26, 2021 -

Ontario Hyundai responded

Hi Richard, It's a team effort here and we're so pleased to see our team constantly takes great care of you. Thank you so much for your loyalty and we look forward to many more years to come! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 24, 2021

Excellent dealership/always on top of their business! Very friendly staff who keep you abreast of what’s happening with your car..!! HAVE A NICE DAY More

by FunDenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand , Daniel Feldman, Chelsea Jose
Mar 24, 2021 -

Ontario Hyundai responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Thank you so much for choosing us and we can't wait to see you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

March 14, 2021

We have been going to Romero Motors for 21 years. Came to CA with two Hyundai’s, bought two more from this dealership. Spencer is our service advisor, and never leads us the wrong way. Impeccable service, tr More

by Greeneyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Gilliand
Mar 15, 2021 -

Ontario Hyundai responded

We are glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! Thank you for driving all the way out to us and we can't wait to hear from you again! Regards, Sam Labib General Manager sam@ontariohyundai.com

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