Ontario Hyundai

I've been using Romero Motors (a.k.a. Ontario Hyundai) as my preferred Hyundai service agency since 2010, upon the purchase of my first Sonata that year and my second one in 2016. I drive nearly 50 miles one my preferred Hyundai service agency since 2010, upon the purchase of my first Sonata that year and my second one in 2016. I drive nearly 50 miles one way from the High Desert out of choice, as there are dealers closer than Ontario. It's service that I can trust from the friendliest folks around. With my most recent visit, as always experienced, Spencer Gilliand (service advisor) provided knowledgeable, courteous customer service at every phase of my visit. More

The Service dept. is friendly and efficient, especially Chelsea. I didn't have an appointment but stopped in because service was due and my schedule allowed it. Was in and out pretty quickly. I'm pleased Chelsea. I didn't have an appointment but stopped in because service was due and my schedule allowed it. Was in and out pretty quickly. I'm pleased with the Health & Safety protocols in place at this dealership during the pandemic. It shows concern for their customers well-being. Well done. More

We recently purchased the 2020 Santa Fe Limited from the Ontario Dealership this month, in addition we had purchased the 2021 Palisade Limited from the Riverside Metro dealership last November. The experien Ontario Dealership this month, in addition we had purchased the 2021 Palisade Limited from the Riverside Metro dealership last November. The experience between both dealerships was like night and day. The Riverside Metro gets a 5 star rating, while the Ontario gets a 1 star rating. The Ontario sales rep had no personality, the manager was pushy and unhelpful. The dealership accessories were not provided as an option but already built in to the final pricing. Why did we purchase the 2020 Limited Santa Fe? Because we wanted the color. The same model in bright red was also available in Loma Linda with a $7k incentive discount. When we asked Ontario if they would match, they said yes but only provided $4k but also inflated the final price by $10k, this was not realized until we had a chance to review the contract papers. The contract papers were finally signed after 8 p.m. so the whole process was rushed because the sales floor wanted to get home. After we were given the keys, We even had to flag down the sales team that floor mats were missing from the vehicle before we drove off the lot. Needless to say we are very UNSATISFIED with the Ontario Dealership and will never shop there in the future. We'll be sure to let everyone in our circle of influence know. The Riverside sales rep went above and beyond by sticking around after the end of his shift to patiently show us the Palisade features while we waited for the contract signing. More

The schedule booker AND service staff's unwillingness to budge on the price of an oil change pushed me away for the LAST time! $50 bucks for an oil change is beyond greedy, and they don't even wash your car budge on the price of an oil change pushed me away for the LAST time! $50 bucks for an oil change is beyond greedy, and they don't even wash your car for you anymore. Tell me, what incentive is there for me to go back? I got an oil change AND a tire rotation at Pep Boys for $31 bucks with a coupon that I did not have to scour the ends of the Earth for. $41 dollars for both without the coupon. Still a deal. Ontario needs to adjust their service prices, they are not even competitive. More

Terrific service from Anthony at Ontario Hyundai! Very informative, provided timing and estimate with details, clearly explained all, and did everything with a cheerful, welcoming demeanor! Highly recomme informative, provided timing and estimate with details, clearly explained all, and did everything with a cheerful, welcoming demeanor! Highly recommend asking for him! More

There’s no place like home!! The car buying experience made convenient and phenomenal. Tracy Benjamin, thank you for your patience and professionalism. Thank you made convenient and phenomenal. Tracy Benjamin, thank you for your patience and professionalism. Thank you More

Very impressive service. Took extreme safety precautions. Customer service greeted me and took car for service. Work done in a timely and expert manner. Will always drive the extra miles to hav precautions. Customer service greeted me and took car for service. Work done in a timely and expert manner. Will always drive the extra miles to have service down at this facility. More

Derrick Vargas was an EXCELLENT Sales Consultant. He stayed with us from the beginning of the sale to the end. He made us feel comfortable, and like a part of the Hyundai family. Derrick was very profes stayed with us from the beginning of the sale to the end. He made us feel comfortable, and like a part of the Hyundai family. Derrick was very professional, and thorough. Because of Derrick Vargas being so personable, patient, and professional, I would recommend this dealership to others. More

Called to negotiate over the phone for a car they just received on the lot. Received a call back with an offer well above the price. Sales person said their cars at the dealership is always priced above M received on the lot. Received a call back with an offer well above the price. Sales person said their cars at the dealership is always priced above MSRP. Also informed me that other dealerships nearby did the same, to convince me to buy in. I have spoken to many salesmen at nearby dealership, none quoted me anything close to the quote they gave me. Definitely will not take my business here nor do I recommend others do too. More

Para todos los Latinos en busca de un auto nuevo le pido por favor no compren en este lugar son las personas más deshonestas del planeta, negociamos y ala hora de firmar me trajeron a l contrato en inglés y por favor no compren en este lugar son las personas más deshonestas del planeta, negociamos y ala hora de firmar me trajeron a l contrato en inglés y todo diferente nada parecido a lo que acordamos al no saber inglés yo confié lo firme selo llevaron jamás me lo dieron sino asta cuatro días después y cuando lo lleve a revisar me e dado cuenta que me estafaron me robaron puesto que ellos sabían que si me entregaban el contrato y al llevarlo a revisar selos devolvería ese mismo día y no se podrían negar me lo detuvieron 4 días otra ves se an aprovechado de la noche ignorancia de un ver humano More