Ontario Hyundai

I'm one happy camper! I'm very satisfied with the staff that assisted me with the purchase of my Hyundai Tucson. This is the 2nd vehicle I've purchased at this dealership a I'm very satisfied with the staff that assisted me with the purchase of my Hyundai Tucson. This is the 2nd vehicle I've purchased at this dealership and each time service has been outstanding! More

Great experience This was a surprise graduation gift for my granddaughter and was such an enjoyable experience. The entire staff was so friendly and genuinely happy f This was a surprise graduation gift for my granddaughter and was such an enjoyable experience. The entire staff was so friendly and genuinely happy for my granddaughter. More

Great Very good experience with sales rep influenced me to want to buy another car within a short period of time from him and the same dealership we'll reco Very good experience with sales rep influenced me to want to buy another car within a short period of time from him and the same dealership we'll recommend him highly for anyone I know in the market. More

Do not have an experience like I had! One of the worst experiences I have ever had with a business!!! My daughter is attending her masters program at SDSU and needs to replace her car so I One of the worst experiences I have ever had with a business!!! My daughter is attending her masters program at SDSU and needs to replace her car so I start looking at Mazda dealerships because she wants a CX5 and I find Ontario Hyundai Mazda, also called Romero Mazda. I find a 2016.5 CX5 I like and set up a test drive with Brian Webb. I meet Brian and he shows me the car, I explain the car is listed online as a 2016.5 model and he says he's pretty sure that is accurate and will check, I test drive the car and tell him I will talk to my daughter. My wife and I have excellent credit scores and my daughter has been establishing very good credit so we will want to co-sign with her. I find another car listed as a 2016.5 on their website and call Brian for a test drive, I go in again but like the first car better so I set it up to come back with my wife and let her co-sign with my daughter. The next day I see the car price has been reduced on the website, nobody informs me but I have to inform Brian Webb, was he going to sell at the higher price if I didn't see the reduction? I want to trade in my daughters current car. I am offered $600 and I inform them that two days prior another Mazda dealer offered me $1000. I am told the car fax shows an accident which I have to explain was an accident that was reported to our insurance company but was not my daughters fault and the extent of the damage was a blemish on the bumper, we did not have any repair done. I say I'll take the car to Carmax and get more than $600, they tell me that with an accident on the record that Carmax will not buy it. I call Carmax from the dealership and find that Carmax has no such policy. I inform the dealership of their error so that they don't say the same thing to other customers. I sell the car to Carmax for $1600. Brian Webb prepares a sale contract to fax to my bank for financing, nobody offered to beat the special rate my bank offered. My bank loan rep gets the fax and informs us the numbers are wrong and don't add up, Brian has to redo the contract and fax again. It is now late and our bank rep has left for the day so my wife and I go home. Our daughter will be up from school on the weekend and can complete her end of the paperwork. We get a call the next day that the second fax was not received and the first faxed contract was so bungled it was unprofessional. We inform Brian the second contract needs to be faxed again. We meet with another Brian in financing who informs us our credit is so good he can finance the loan himself and match our bank's rate, too late we are staying with our bank. Why weren't they offering this before? At every turn we are confronted with questions of their integrity. On the weekend I meet my daughter at the dealership to complete the contract. I see on the final contract the car is listed as a 2016 and not a 2016.5 model, I ask Brian Webb is this true and he says it is a 2016. I explain AGAIN that the car is listed on their web site as a 2016.5 and was never informed otherwise even though I inquired with HIM earlier. Brian Webb tries to tell me that I should have noticed this earlier. Now I'm insulted and getting madder every time Brian Webb insinuates that I made the mistake which he does repeatedly. I researched the 2016.5 model and was under every impression that was what I am purchasing. I ask Brian for the difference between the 2016 and the 2016.5 models, "I don't know". Brian is not new to the dealership and does not know the difference? After more insinuation that it is my fault for not seeing the misrepresentation of the model, a senior salesman takes over. We research the issue for over an hour and find that the cars on the web site are listed as 2016.5 but are actually 2016, the difference is navigation and heated seats. Eventually I am offered the upgrades to close the deal. After hours of squaring away the ineptitude I was about to walk away but the senior agent was trying to rectify the issue in an earnest manner. After 4 hours that day, my daughter has her car. 2 weeks later my daughter gets a ticket, the registration tag is a year old and the paperwork placed by the dealer in a packet on the windshield was folded and not readable. I check the DMV web site and registration/stickers are mailed 5 days after electronic filing. I call the dealer and ask for Brian the finance manager who processed our paperwork, he's not available so I leave a voice mail to contact me and explain the issue. I call back 3 hours later, he's still busy so the receptionist takes my info and will give it to him to call me. 2 hours later I call and talk to someone who tells me it takes at least 3 months, wrong! I finally get a call from Brian the next day and the registration is being filed today, one month after sale. The dealer also was supposed to put paper plates on. We now get to go to them for replacement paperwork for the windshield, paper plates and spend time fixing a ticket. Such a sad experience More

Great purchase I had a bad salesman next door at Nissan but a huge difference at Hyundai where they wanted to help and not brush me away I had a bad salesman next door at Nissan but a huge difference at Hyundai where they wanted to help and not brush me away More

New Sonata Hybrid Having been through the process of purchasing a vehicle (15 years ago) the process was akin to being in a pressure cooker. We were very surprised at Having been through the process of purchasing a vehicle (15 years ago) the process was akin to being in a pressure cooker. We were very surprised at the lack of pressure and friendliness at Ontario Hyundai. Thank you again for a pleasant transaction. More

Purchase Everyone was awesome that I came into contact with. This was one of the best experiences I have had at any dealership. The staff was very heplful. Everyone was awesome that I came into contact with. This was one of the best experiences I have had at any dealership. The staff was very heplful. More

Professional Service We really enjoyed our car buying experience @ Ontario Hyundai. We love our Santa Fe Sport. We were able to get the features we were looking for in a We really enjoyed our car buying experience @ Ontario Hyundai. We love our Santa Fe Sport. We were able to get the features we were looking for in a new car. More

ONTARIO HYUNDAI SERVICE DEPT. Angie is my "go-to" person here. She's consistently professional and personable. She's definitely an asset to this dealership in a world where custo Angie is my "go-to" person here. She's consistently professional and personable. She's definitely an asset to this dealership in a world where customer service isn't what it use to be! More

Good experience There was something wrong with my screen. It turns out that it needs to be replaced. Only complain, no one came out to greet me. There was something wrong with my screen. It turns out that it needs to be replaced. Only complain, no one came out to greet me. More