Ontario Hyundai

I was extremely happy with your dealership and especially Nick Alkhouri your sales representative excellent customer service and professionalism we will definitely refer him to friends. Thank you so very mu Nick Alkhouri your sales representative excellent customer service and professionalism we will definitely refer him to friends. Thank you so very much More

This is going to be lengthy review about my negative experience at Ontario Hyundai. On January 2023, I purchased a 2020 Ford Mustang from Ontario Hyundai. Fast forward to the financial process and le experience at Ontario Hyundai. On January 2023, I purchased a 2020 Ford Mustang from Ontario Hyundai. Fast forward to the financial process and lengthy paperwork, I met Brian (Finance Manager) who was able to perform all those tasks. I have bought many cars (new and used) in the past, so to my surprise Brian was saying I needed to have these (optional) things before buying my Mustang. Brian said I needed to have the ETCH, EasyCare Maintenance, and SkyForce GPS included in my purchase before I could proceed. He did his best sales talk to have it made it look like it was incredibly necessary for my USED Mustang. So, I (stupidly without asking) initialed my name to the contract saying I agreed to have those things applied to my car. Lesson learned, for all those buying from this dealership, ALWAYS check your contract and ask for a breakdown of what you’re paying in the end. Those EasyCare Maintenance, ETCH, and SkyForce GPS rack up the bill because dealerships do that to make money (unfortunately I was the victim). The car had problems like the roof liner sagging, which they refused to fix saying it was a used car and it was already at a discounted price according to my salesperson, Sarah. So, there was no Due Bill in the end because of what Sarah claimed. Here’s another weird thing, she made me initial on the boxes of an empty paper which looked like a dealership review. She didn’t even explain to me what that paperwork was for, all she said was to initial my name there. There’s a lot of ‘shady’ things going on this dealership, but unfortunately the car that I wanted was at their parking lot for a cheap price. Again, fast forward to this month, August, I wanted to cancel my EasyCare Maintenance contract. I filled out the paperwork online and submitted it to the dealership. It took over 4 weeks to have it cancelled by EasyCare, but now the problem is receiving the refund or the check. According to Brenda, one of the people who handles the cancellations and refunds for EasyCare Maintenance, she said the check will be mailed and sent to my Lien Holder, which is Alaska Federal Credit Union (now known as Global Credit Union). I called Brenda sometime around end of July to get an update and she said the check was already cashed. The question is: By who? Who received the check and cashed it? Why wasn’t it applied to my Auto Loan balance? Now I am at this dilemma where over $1500 is gone due to the dealership not properly sending the check to the correct department or correct address. I even contacted Global Credit Union regarding if they received any check from this dealership and unfortunately, they have not received any check from this dealership. I am tired of playing this cat and mouse game and I wish this problem was resolved already. I may have to take legal action if this problem isn’t rectified by the end of this month. It’s a hassle, but that is what I get for not being careful with this dealership. And I’m still waiting for my ETCH cancellation and refund as well. This is going to be a lengthy problem unfortunately. I had a very terrible experience buying cars at Ontario Hyundai. I would recommend people to go to CarMax instead if you would like to buy USED cars because their process of buying used cars is flawless and extremely easy. More

Salesman was great. He really looked out for my needs and made sure that the car was something that would fit me. He really looked out for my needs and made sure that the car was something that would fit me. More

Outstanding communication with service department Armando also parts department Chris helped me with all my Santa Fe needs excellent customer service.. Thank you A. Rodriguez also parts department Chris helped me with all my Santa Fe needs excellent customer service.. Thank you A. Rodriguez More

This is a great dealership. I've bought a few cars here They have a great sales and finance team.Vincent from sales helped us out alot and I would recommend I've bought a few cars here They have a great sales and finance team.Vincent from sales helped us out alot and I would recommend More

I go to the dealer for the service needs of my car. Service technician was great. Kept me advised of the progress of my car. Lounge area is wonderful. I actually fell asleep last of the man next to me. Service technician was great. Kept me advised of the progress of my car. Lounge area is wonderful. I actually fell asleep last of the man next to me. More

It was the easiest and smooth transaction and car shopping. Did not have to shop for long, Nick Alkhouri was able to help me and ease the process. shopping. Did not have to shop for long, Nick Alkhouri was able to help me and ease the process. More

Nick and Brian were on it! Best service I’ve ever received. Would definitely recommend talking to them both. Best service I’ve ever received. Would definitely recommend talking to them both. More

Nick’s knowledge and the training he gave on my 2023 Elantra in one word, AMAZING! His patience in describing all the many features of the vehicle in simple layman’s terms and his ability to answer my Elantra in one word, AMAZING! His patience in describing all the many features of the vehicle in simple layman’s terms and his ability to answer my plethora of questions was spot on. He will follow through today with establishing my on-line connection with Hyundai. I know he will answer questions for me in the future. He made my major purchase an exciting adventure for me. I am truly grateful. Thanks, Nick. More

Very professional staff and speedy responses. They keep their parts inventory up to date and could find parts that are not available easily. Speedy and knowledge service techs. They keep their parts inventory up to date and could find parts that are not available easily. Speedy and knowledge service techs. More