Ontario Hyundai

Customer Service that Cares My car nearly died and I literally rolled into the dealership. Angie took care of me immediately and was so personable and empathetic. When they cal My car nearly died and I literally rolled into the dealership. Angie took care of me immediately and was so personable and empathetic. When they called to tell me what the problems were and they would need a couple of days to repair it, Angie truly felt bad. She did everything in her power to keep the costs at a minimum. She even came in on her day off to test drive it herself and make sure everything went smoothly. More

Wonderful Experience Hospitality from the moment you arrive to the moment you drive away in your new vehicle. Great environment, professional employees. I was shocked on h Hospitality from the moment you arrive to the moment you drive away in your new vehicle. Great environment, professional employees. I was shocked on how many employees came to my aid when my cell phones battery was about to die and I was in the middle of going back and forth with important information with my insurance company. Very satisfied with Nick A. & the rest of the staff. More

unbelievable Was so surprised by quality of service and the way everyone did their best to make sure I was happy and going to love my new car. Very fortunate and v Was so surprised by quality of service and the way everyone did their best to make sure I was happy and going to love my new car. Very fortunate and very greatful. Thankful to all that helped. More

Herbert was outstanding! I don't know how thank him except to say thank you Herbert! Send family members over in the following weeks directly to you! was outstanding! I don't know how thank him except to say thank you Herbert! Send family members over in the following weeks directly to you! More

Nice, knowledgeable people We took out newly purchased previously rented Sonata to them for service. We had bought it at another dealership a month ago. Something was wrong with We took out newly purchased previously rented Sonata to them for service. We had bought it at another dealership a month ago. Something was wrong with the front LED fog light. They were unable to fix it at the place we had purchased the car from, and Ontario Hyundai was conveniently located near us. After we took it to Ontario Hyundai, they called us within the time frame they said they would, told us what the problem was, and how they fixed it. Our service advisor was Amanda Watson, and she took great care of us! We will go there for our car service needs in the future. More

Service Had my car serviced for routine oil and all that fun stuff. Spencer took care of me. The customer service is out of this world. Everyone is always smi Had my car serviced for routine oil and all that fun stuff. Spencer took care of me. The customer service is out of this world. Everyone is always smiling and quick to ask of you need help or if I would like coffee or snacks. I always recommend Romero Hyundai and Mazda to my friends and family. Thank You Spencer for always being such a great help. More

service Great service!!!! I was treated respectfully and professional. Waiting area was amazing. loved the new remodeled look with great coffee and setup for Great service!!!! I was treated respectfully and professional. Waiting area was amazing. loved the new remodeled look with great coffee and setup for computer stations while waiting. More

Our first service We took in our 2015 Mazda 3 on 1/21/16. Everyone was friendly and helpful. Apppointment was going to take two hours so they shuttled us to the Mills We took in our 2015 Mazda 3 on 1/21/16. Everyone was friendly and helpful. Apppointment was going to take two hours so they shuttled us to the Mills Mall and then returned to pick us up when car was ready . Driver was excellent and retrieved my car upon return. I also have a 2014 that I purchased 3 week prior to this one and they've done excellent with the service on that car also. More

Excellent customer service Spencer G. was my service advisor and he immediately assisted me when I drive in for service. He was very polite, efficient, and helpful answering qu Spencer G. was my service advisor and he immediately assisted me when I drive in for service. He was very polite, efficient, and helpful answering questions that I asked. The cashier is always very friendly and helpful as well. I have always had excellent service at Romero Motors in Ontario, CA. Unlike most dealerships, they always wash your car after service. The only time a dealership washed my car is when I owned a Cadillac, when I had my Monte Carlo, it was never washed. Needless to say, I truely appreciate Romero Motors. More

World Class Customer Service I am so glad that I had the opportunity to speak with Tracy Benjamin, the day after Christmas. I had been working with another Internet Fleet Direct I am so glad that I had the opportunity to speak with Tracy Benjamin, the day after Christmas. I had been working with another Internet Fleet Director who had tried unsuccessfully for a couple of weeks to find me a certain color and option package for a 2015 Genesis. I spoke with Tracy Saturday morning and picked up my car Sunday morning. Tracy Benjamin was awesome and would highly recommend her to anyone looking to purchase a car. She went above and beyond and I can say she provided me with "World Class Customer Service." More