Ontario Volkswagen

Great service I am 18 years old. I have brought my car in for service two times. Jay always treats me with respect and courtesy, not like I am just a kid. He is alw I am 18 years old. I have brought my car in for service two times. Jay always treats me with respect and courtesy, not like I am just a kid. He is always very helpful. More

Fast service At Ontario VW they are very fast and very friendly. They help you as soon as you walk in the door, explain everything and the prices are great. At Ontario VW they are very fast and very friendly. They help you as soon as you walk in the door, explain everything and the prices are great. More

2 year Service The service was great. I got an appointment in a timely schedule to meet my off work schedule and the maintenance was finished a lot faster than expec The service was great. I got an appointment in a timely schedule to meet my off work schedule and the maintenance was finished a lot faster than expected. The service engineer Jimmy, was very knowledgeable, helpful, prompt and friendly. Great Job guys! More

Let Ontario VW change your perspective on car dealerships! Initially, I made an appointment with Ontario VW to have the battery replaced in my 2012 Passat SE. Lisa, in service, took care of me and made sure th Initially, I made an appointment with Ontario VW to have the battery replaced in my 2012 Passat SE. Lisa, in service, took care of me and made sure that I was up to date with all service records. I was the second owner of the vehicle. However, while waiting for my service to be completed, I decided to browse the current selection of VW's. I was greeted by Elizabeth who made a point of introducing herself and giving me the rundown on the current specials, as well as some awesome deals on their new vehicles. She wasn't pushy in the least bit and spent time with both myself and my girlfriend to show us around. She peaked my interest in exploring things a bit more and I ended up meeting with Jim from sales. I expressed a desire to check out the Tiguan and Golf TDI. Not hesitating, Jim took us outside and opened up several models. I ended up passing on the Tiguan, but test drove the Jetta SE and Golf TDI. Immediately, I fell in love with the Golf TDI. Several hours later, I completed the paperwork for my Golf TDI lease and traded in the Passat that I had originally brought in for service! Brian from finance took care of me and we got the paperwork signed quickly. There was no run around, no tricks, no hassle. Jim and Scott both worked to get me an acceptable deal and I'm now in a brand new lease with a lot of fun to be had. A huge, sincere thank you to Elizabeth, Jim, Scott, Lisa, Brian, and the rest of the Ontario VW sales team for their help! Give them your business. Low key dealership with people skills. More

Genuine & Helpful VW People You know how car makers have their own motto's "...helpful xxx people.."? Ontario VW is your "Genuine & Helpful VW people." I've had my prior and cu You know how car makers have their own motto's "...helpful xxx people.."? Ontario VW is your "Genuine & Helpful VW people." I've had my prior and current vehicle serviced and was assisted by Phil (Gibson)--who is quick & knowledgeable--to give the chunk of the diagnosis for your vehicle and Jim (Wilhide) who represents true Customer Service. Both men are exceptional and are very helpful. I highly recommend Ontario VW; they get the job done here. I will admit, I did not purchase my 2nd Jetta here, I went to Orange County. However, Ontario VW is now my vehicle's "primary physician." :) Lol And to leave on a great note, it is true as the saying goes about Volkswagen, "Das Auto." More

Great Service! I purchased my vehicle about a month ago a 2014 VW Golf. This was my first purchase not very good credit and somehow they still let me walk out with a I purchased my vehicle about a month ago a 2014 VW Golf. This was my first purchase not very good credit and somehow they still let me walk out with a car! Wes greeted my family and i as we walked into the dealership i was looking into a Golf and we looked at some options. he was extremely patient and understanding of my financial situation and he did everything possible to get me the best deal. i didn't feel pressured or mistreated. i felt really comfortable and confident with my purchase. he made sure i had everything i needed and that i felt great about what i had just purchased. even after the purchase he called in a couple times to check on me! i really appreciate all your help Wes hopefully i get to deal with you again in the future! and thanks to the staff at VW always so friendly! More

Great and fast service! I purchased a 2014 vw golf from this dealership about a month ago and they asked me to bring in the car after a month just to verify everything was ru I purchased a 2014 vw golf from this dealership about a month ago and they asked me to bring in the car after a month just to verify everything was running smoothly. i called in to make an appointment and the appointment i requested was available immediately! ill admit i was about 10-15 minutes late to my appointment. i was greeted by Phil who saw me waiting in line and brought me to the desk immediately he told me there was no issue and they could still take my car in for service. he originally told me the wait for the service was about an hour and a half even more i told him there was no problem. as i waited in less than 50 minutes my car was serviced and washed! i was very pleased with that. Phil was extremely helpful and friendly he went over details of the car with me and also talked to me about the dodgers ( i was wearing a dodgers shirts). he made me feel extremely comfortable and happy with the service provided. a short days later he emailed me to verify everything was alright. what a nice guy! thank you so much for everything! More

Anthony Reyes and all the other staff we interacted with were great. We are thrilled with our new VW. Thank you for the Great Internet Price were great. We are thrilled with our new VW. Thank you for the Great Internet Price More

spoke with Marlin who is head of sales at this dealership and one of his salespeople by the name of Mike this morning January 3rd, 2013 at around 9 am. Worst customer service ever! I asked them to quote me o and one of his salespeople by the name of Mike this morning January 3rd, 2013 at around 9 am. Worst customer service ever! I asked them to quote me on a 2013 base model Jetta automatic and the idiot by the name of Mike starts quoting me on the wrong model car and when i proceeded to correct him he rudely cuts me off and his manager Marlin is also a complete CERTIFIED MORON! you don't need a whole lot of brains to work at this establishment that's for sure. Took my business elsewhere can't believe VW hires such brainless, mediocre people. They feed you all this crap and BS and treat you like you haven't done your research and are prepared they just throw all these ridiculously high numbers at you and are rude when you tell them what you know. More

At the end of a 2 hour ordeal, I felt truly sorry for the salesperson who was trying his best to get me a deal on a Golf. Inexperienced, he relied on the finance guy on duty to work the numbers. But that gu salesperson who was trying his best to get me a deal on a Golf. Inexperienced, he relied on the finance guy on duty to work the numbers. But that guy and his sales manager were deceitful and disrespectful. I was eventually told to come back when my demands were more reasonable. Later that afternoon I bought the identical car at exactly the price I had offered Ontario VW. I hope the young salesperson does not follow the lead of his two 'mentors'. Advice to prospective buyers: do your homework and shop elsewhere. More