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Open Road Acura of East Brunswick
East Brunswick, NJ
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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412 Reviews of Open Road Acura of East Brunswick
August 13, 2013
Few days ago we got married and wanted to get a new car which we always dreamed about. We were still working on our budget since we were getting married we were working on the budget which was very tight h which we always dreamed about. We were still working on our budget since we were getting married we were working on the budget which was very tight haha. But we didn't give up and shopping never thought its impossible. We were shopping for Acura TL. For a few days we visited few dealerships and we got nothing expect rude sales people, poor customer service and ignorance. Day before our wedding my husband found a perfect car for us in OPEN ROAD ACURA in New Brunswick. It was late but we decided to give it a shot and call dealership. We were Lucky! Someone picked up the phone. It was Michael Young one of the sales-mans. He listen carefully our needs and was very supportive. we schedule our appointment with him next day, few hours after wedding. He was super exited and we were to. When we met him he was very friendly, professional and worked out for us very suuuuuuper great deal right on our budget. Guys he did tremendous job because I have to mention that we never financie anything before so our budget was small but our needs super high hahha. But there is nothing impossible for Michael Young . He goooooot it for us! We left with car we dreamed about thanks to him, his charm and deal he worked out for us . THHHHHHHHHHHHANK YOU MICHAEL!!!!!!!! As soon as we establish our credit we coming back for next deal :) Also we are new in financing department so he was very patient and explained us everything from a to z :) and trust me I have always gazilion questions. Last part before you will leave dealership with your new ride is to go through financial part and paper work which is massive haha. Michael took us to meet JOSE GARCIA - Business Manager to deal with a paper work. We were sitting in his office and saw our new car waiting in through the window and piles of paper we have to go through hahha- torture - we wanted to be OUT ! and enjoy new car ! hahha..... but JOSE was outstanding - he made so quick and simple that we were siting in the car in nooo time. He was also very helpful, patient, explained everything and gave us few sweet deals !!!!! He is brilliant and organized seconds and handle paper work in seconds :) THHHHHHHHHANK YOU for made this experience sooooo easy and fun for us! You are wonderful!!!! If you ever go shop for the car go there, and ask for MICHAEL YOUND AND JOSE GARCIA ! Best guys ever and best in business!!!! Marta and Lukasz More
by martaorzech77
Employees Worked With
Michael Young and Jose Garcia
August 07, 2013
The salesman, Mark Hurant, was very knowledgeable, friendly and attentive. He said he would get us a good price, and when he brought the manager over, we got a good price. We came in on a Monday, sa friendly and attentive. He said he would get us a good price, and when he brought the manager over, we got a good price. We came in on a Monday, saw a few cars, and got a price on the one we thought we wanted. We came back the next day (Tuesday) and saw the car again, negotiated with the manager, got the price lowered and some accessories thrown in, and bought the car. The finance person was also very nice and very efficient. All in all, it was a very good experience. More
by glhollcr1
Employees Worked With
Mark Hurant
July 10, 2013
Both the salesman ( Mark Hurant ) and his manager did everything they could to insure we were satisfied. They did everything possible to meet our request for a reasonable price on the vehicle we wanted. everything they could to insure we were satisfied. They did everything possible to meet our request for a reasonable price on the vehicle we wanted. I am sorry that I can not identify the manager's name but can state without question her knowledge and manner leave nothing to be desired! Purchase from this dealer if you want the satisfaction of knowing you made a smart decision!!! More
by Jesnic01
Employees Worked With
Mark Hurant
July 08, 2013
My salesman, Mark Hurant did an excellent job across the board. He was very knowledgeable, helpful, and made me feel comfortable with my buying experience. I would certainly return to this dealership in the board. He was very knowledgeable, helpful, and made me feel comfortable with my buying experience. I would certainly return to this dealership in the future and would go directly to Mark. I was completely satisfied with my experience. More
by jweissman87
Employees Worked With
Mark Hurant
June 05, 2013
Both my wife and I went to OpenRoad Acura after we had visited a few other local Acura dealers. The other dealers didn't compare to the personal and professional way that we were treated at Open Road Acur visited a few other local Acura dealers. The other dealers didn't compare to the personal and professional way that we were treated at Open Road Acura. When we called to check if they had the RDX that we were looking to purchase, not only did they have a vast inventory but they also provided us with a name of a sales representative who would be able to help us. There was no waiting time for the rep to attend to us. He was able to answer all our questions and made buying a new car a pleasurable experience - the way it should be. More
by totr
Employees Worked With
Anthony Pinto
June 04, 2013
I went to Open Road Acura to look at an MDX but was not sure if I was going to purchase one. I was greeted at the door by a very friendly and knowledgable sales person named John Genovese. He was not pushy sure if I was going to purchase one. I was greeted at the door by a very friendly and knowledgable sales person named John Genovese. He was not pushy and did not make me feel like I had to buy a car because I walked into the showroom. He was very passionate about the cars and patient with all my questions. John conducted himself with integrity and sincerity- 2 words not typically associated with car salesmen. I was also pleased that I wasnt there for the entire day. The whole process went pretty quickly considering I was trading a car as well. Cally Pivano worked with me on a deal to get a price that was acceptable which helped in my decision to purchase the Acura MDX. She was pleasant and accommodating. Overall, I had a very plesant experience at Open Road Acura. I will definitely go back and visit John Genovese again! I have already referred John to some of my friends. More
by NicoleM0422
Employees Worked With
John Genovese, Cally Pivano
June 04, 2013
I wish I could give more than fives! This was my first car buying experience, and Eric made it very easy. I absolutely love my new TSX. The service I had at Open Road was fantastic! Would definitely retur car buying experience, and Eric made it very easy. I absolutely love my new TSX. The service I had at Open Road was fantastic! Would definitely return again. More
by skaplan15
Employees Worked With
Eric
May 20, 2013
We had our 2005 Acura MDX serviced by Open Road Acura of East Brunswick for air conditioner issues on May 8-9, 2013. The Service Department recommended that the air conditioner compressor be replaced for East Brunswick for air conditioner issues on May 8-9, 2013. The Service Department recommended that the air conditioner compressor be replaced for $1745.67 after a full diagnostic test was done. We agreed to have the repairs done. We did not have any issues with the service until this weekend. Unfortunately, while in a parking lot this Sunday, May19th, we noticed that oil and transmission fluid was leaking from the car. We requested AAA to tow the vehicle to the nearest AAA Car Care Center to have the car checked since the vehicle can no longer be driven due to excessive loss of oil. We would have taken the vehicle back to your dealership if it was not Sunday and the Service Department was closed. Upon inspection by the AAA Car Care Center, they found out that the transmission cooling line that enters the radiator has pulled out of the radiator. The vehicle lost all of its transmission fluid and coolant. Also, they noticed that the power steering pressure switch was unplugged. AAA fixed the issue by replacing the MDX's radiator. Parts and service for the radiator replacement cost us $873.67. Based on the repair report, it was evident that our MDX's problem was caused by negligence and poor service done by Open Road Acura of East Brunswick. My complaints to the General Manager of the dealership was forwarded to Don, from the Service Department, who left a message and alleges that the cause of the issue was rust at the hose due to the age of the car. When AAA looked at the vehicle, they showed us what caused the leak. There was no rapture on the transmission cooling line - instead the line that enters the radiator had pulled out of the radiator. There was no rust on the joint that connects this line to the radiator. This joint is normally screwed tight and the only way that it can be pulled out is if it was accidentally hit during the compressor replacement. For the Service Department to replace the compressor of our MDX, they would have to remove the component that is very close to the radiator. The compressor replacement procedure even warns that one should be careful not to damage the radiator fins when installing the A/C compressor - this indicates that the compressor is very close to the radiator and it is possible that it was accidentally hit during the compressor replacement. The AAA report was very clear - "the transmission cooling line that enters the radiator was pulled out of the radiator". The report did not indicate the presence of rust or that the line was ruptured. It clearly states that it was pulled out. Aside from this, AAA calls out that the power steering pressure switch was unplugged. Open Road has not provided an explanation on how this could have occurred. We are very unsatisfied and upset by the service performed and the responses provided to date by the Service Department of Open Road Acura of East Brunswick. When we decided to have our MDX serviced by the dealership, we thought we would be getting quality service and we will have peace of mind for the services rendered - especially since we paid premium for the service. After the amount we paid to have the car serviced for the air conditioner, we never thought that the service done would be so unsatisfactory that it can cause us undue stress and possibly put our family in harm's way. Negligence caused by their Service Department cost us $ 873.67 for parts and repair service. We had to put a halt to our day's plans to address the issues caused be their negligence. The only silver lining is that the leak was noticed while the vehicle was parked - before we drove the car with our kids. We cannot imagine what could have happened if this occurred while we are driving the vehicle. Open Road Acura of East Brunswick prides itself as a Dealership of Distinction. It is unfortunate that they advertise this achievement and claim the they set the standard for client satisfaction when they do not even meet their clients' expectations. We have been loyal Acura customers. We have been proud owners of the brand. Aside from the 2005 MDX, we also have a 2004 TL. We love both our cars and have taken good care of both vehicles by following all the recommended maintenance services. This recent situation has convinced us that Acura is not worth the money spent - both for the product and the services. We will make sure that we do not get another Acura and will let others know of our bad experience. More
by acura01
Employees Worked With
DEAN PALUMBO and Dan of the Service Department
May 14, 2013
Working with people at east brunswick, New Jersey OpenRoad Acura is a pleaure. No one pressures custormer regrdless of sales or service. The place is alway clean and presentable. Service people are OpenRoad Acura is a pleaure. No one pressures custormer regrdless of sales or service. The place is alway clean and presentable. Service people are knowledgeable and eager to help. We have been with Acura for seven years nd never had bad experience. Keep up the good work guys and people like us will keep coming back and recommending new customers. More
by KVora
Employees Worked With
Matteo mannino, Steve, the General Manager
May 09, 2013
I went just to test drive and price an RDX. After the test drive, it was not what I thought I wanted and Antonella suggested the TSX, which I was currently driving. I liked the car and we discussed numbe test drive, it was not what I thought I wanted and Antonella suggested the TSX, which I was currently driving. I liked the car and we discussed numbers. I did want to think about it, have the weekend, etc. but I felt it became more of high pressure sale, that such great deals were happening now and they were selling out cars, etc. However, even though the sale went WAY faster than I had anticipated, the staff worked with me very well! They were friendly, accomodating and courteous. Once was able to catch a breath, sign the paperwork, I left with a new TSX within 4 hours. More
by dancin94
Employees Worked With
Antonella Zuckerman
