Open Road Acura of East Brunswick

I was a returning customer to Open Road Acura East Brunswick. I purchased my first vehicle from them. Before coming, I had multiple phone conversations with Cally Pivano. She was a little pushy on Brunswick. I purchased my first vehicle from them. Before coming, I had multiple phone conversations with Cally Pivano. She was a little pushy on the phone for me to leave the $500 deposit for the vehicle that I never saw. My credit card info was unprotected and open to anyone with access to notes When I arrived at the dealership, I was in the showroom for about 20 minutes before anyone paid any attention to me. When I finally was introduced to the sales manager, he started with a totally different deal than the one that was quoted over the phone. A sales manager basically laid down a deal and told me that this is either take-it or leave-it. I felt manipulated and the overall behavior of the sales person and sales manager was very dismissive. They did not want to hear what I have to say. I ended up purchasing a vehicle from Acura of Denville and had an amazing experience. The sales staff of Open Road Acura East Brunswick should do an unpaid internship at Acura of Denville because they have a lot to learn in customer service. Meanwhile, don’t waste your time at East Brunswick. More

DO NOT GO HERE!!!!!!!!!! I went in for an oil change on Saturday, March 22nd and my $300 Gucci sunglasses were STOLEN out of my sunglass holder. I complained to everyone from the customer service lady, to Saturday, March 22nd and my $300 Gucci sunglasses were STOLEN out of my sunglass holder. I complained to everyone from the customer service lady, to the VP of Sales to the General Manager. Everyone asked the people who worked on my car and they said "no" they did not steal my sunglasses (duh, who admits to theft). I was so upset and I even complained to Acura corporate headquarters and they said they can not refund me for my loss. I was also told "these people have worked for me for years" and "no one has ever complained of anything being stolen from them in the past." I will never ever set foot in this place again. I can't wait to see what God has in store for the person that stole my sunglasses. More

On Edmunds, this dealership is listed as one of those that will provide an Internet quote. I provided my contact information and the model I was looking for, and promptly received a phone call. However, that will provide an Internet quote. I provided my contact information and the model I was looking for, and promptly received a phone call. However, the Internet sales person refused to give me an Internet quote, saying that it is against their policy to give out Internet quotes. I explained that Edmunds explicitly says I will receive an Internet quote. East Brunswick Acura explained how the Edmunds page is simply to get your contact information in order to get you into the dealership to talk price, rather than give you an Internet quote to work with. How can you expect to buy a car from a dealership that is already using shady tactics? Man up and provide the Internet quote like your other fellow dealerships. And if you can't, then you shouldn't post on Edmunds saying you will provide Internet quotes, when you clearly can't. My friend and I were trying to buy 2 Acuras. He made it to the dealer (I was on my way) and the salesperson provided prices that were way above what even Edmunds were listing as reasonable purchase prices. After a bit, salesperson told the friend to take it or leave it, and assured him that he'd be back. Friend left (I saw no point to join him at East Brunswick) and we paid almost $1500 less (below listed Edmunds invoice) at another dealer, in under 15 minutes of negotiation, without the attitude. More