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Open Road Acura of East Brunswick

East Brunswick, NJ

3.2
412 Reviews

1041 State Route 18

East Brunswick, NJ

08816

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412 Reviews of Open Road Acura of East Brunswick

September 14, 2012

I submitted an Internet Lead to 3 different dealerships and their initial response was fine. (It was probably automated) Once I actually started conversing through email, however, boy did it turn. Both oth More

by IHunter
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Internet Sales
September 13, 2012

Sales person was very knowledgeable of the vehicle and worked with us on getting the best deal possible. Process did not take as long as we expected and we are very happy with the vehicle. More

by ljdaloia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonella Zuckerman
September 05, 2012

Great experence purchased a 2013 RDX from John very pleased. He took his time and wasn't pushy to sell me a car, I don't deal with pushy sales people. More

by BGann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Genovese sales consultant
September 05, 2012

Don't ever ever ever deal with this dealership especially the used sale car manager....just a waste of time I went to the dealership and I asked them gime my trade in value first then we can talk they said w More

by Hannan786
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
used car manager
Sep 20, 2012 -

Open Road Acura of East Brunswick responded

Dear Mr. Hannan, After reviewing your information, I was able to find out that our Sales Manager, never gave you a final trade amount as you were undecided about what vehicle you were interested in buying or what your buying timeframe was. If you are ready to trade in your vehicle now and have decided which Acura model you are interested in, I would be more than happy to assist you. Please feel free to contact me at 732-238-3030. Your satisaction is my goal. Sincerely, Cally Pivano 732-238-3030

September 03, 2012

Ive bought 12 brand new cars for me and my wife, and another 10 for my kids and relatives over my adult life. This was the most pleasurable car buying experience to date. No pressure, just friendly staf More

by hotvot7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Smith and Ron from financial
September 03, 2012

Enjoyed the buying experience of my first Acura at Open Road Acura. Everyone at the dealership was very courteous and responsive. I highly recommend John Genovese for his work ethics and people qualities, More

by natalyalivxxxxs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Genovese , Steve (Manager) , Cally Pivano
September 03, 2012

In all the years and cars I have bought or leased(over 40 years) I never received the excellent work ethics that I received from Anthony Hayfieled. From start to finish Anthony provided to be a freindly and More

by mcnyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mayfield
September 02, 2012

Our experience was very pleasant! Will recommend to friends and family! The atmosphere was comfortable and nice!! Looking forward to their customer service that I heard is good also. More

by Michelea1273
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
M Young
August 31, 2012

I've purchased four vechicles from this dealership; sales and service are tops. I would recommend this dealership to my friends and family. I'm pround to be part of the Open Road Family. More

by monroedojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Morales
August 30, 2012

Issue has been resolved by Business Development Manager. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. More

by morbidz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cally Pivano
Sep 06, 2012 -

Open Road Acura of East Brunswick responded

Hello, I would like to review your claim. Please contact me at 732-839-4226 or via email at cally.pivano@openroad.com so that I may research your allegation and better assist you. This is not typical and we want to do everything we can to rectify the situation. Sincerely, Cally Pivano

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