Open Road Acura of East Brunswick
East Brunswick, NJ
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412 Reviews of Open Road Acura of East Brunswick
Anthony was very good explaining the sales process and trade-in process for my 2009 Honda Pilot. I felt confident with him going through the entire process. Very helpful and did not push the vehicle on us trade-in process for my 2009 Honda Pilot. I felt confident with him going through the entire process. Very helpful and did not push the vehicle on us. We went for a test drive and my wife was sold on the Acura MDX!! Thank you Anthony!! More
Visited in May and realized I couldnt afford the car I wanted. Said they would keep in touch if anything changes. Same salesman calls me begining of Nov and said were very close to the #'s we discussed i wanted. Said they would keep in touch if anything changes. Same salesman calls me begining of Nov and said were very close to the #'s we discussed in May cuz they wanted to unload the 2012 they had left. I felt good about the opportunity. We agreed to meet the following night. I emailed him during the day, just to make sure we were on the same page with all the #'s. He promptly called me on the phone and told me his manager would not have asked me to come in again if we weren't. I get there and they switched me from a TSX wagon with tech package at 12K miles/ year to a base model with 10K miles/year and $80 more a month than we agreed to. Not even close. I let them know that they wasted my time and that I will never attempt to do business with them again. This is the old bait and switch, That the FTC has rules against. They can police this practice by cracking down on this type of advertising but the FTC cannot monitor how they treat you. This is what social media and websites like this are good for. we can share our experiences good or bad. IN my case, aweful. More
I purchased a CPO 2011 Acura in August of this year from another dealer. Unfortunately, 72 days later, Hurricane Sandy turned it into an aquarium. Fortunately, my insurance company paid me what I paid, less another dealer. Unfortunately, 72 days later, Hurricane Sandy turned it into an aquarium. Fortunately, my insurance company paid me what I paid, less my $100 deductible in 3 weeks. So we began our hunt for a replacement vehicle. With inventories in the NY/NJ area low, due to people like me replacing water destroyed vehicles, finding the right car at the right price seemed like a daunting task. I actually went as far as Langhorne PA to another Acura dealer, but they let me walk away for $200 difference between what I offered and what they wanted.. So feeling like there was no end in sight, we decided to try Open Road Acura. I have bought and serviced cars at Open Road BMW so I had a contact from them when I walked in the door. We were greeted quickly and without being pushy by Mike Young. He took us for a test drive and made us feel quite comfortable, though it was late on a Saturday night. I drive a hard bargain and in this case, I knew how much I had to spend, Mike P worked with Mike Y to get me to the umber I needed, and we all walked away feeling good. In sum, these guys were excellent to work with, and I look forward to working with them in the future. More
This is the second 2013 Acura RDX I purchased from Open Road Acura in the past three months. My salesman, Charlie Smith, in addition to being very knowledgeable about the vehicle, was very professional an Road Acura in the past three months. My salesman, Charlie Smith, in addition to being very knowledgeable about the vehicle, was very professional and considerate of my time throughout the buying process. Price negotiations were reasonable and fair and the delivery process was easy and convenient. I have been buying cars for many years and quickly realized that this dealership did not use the dubious tactics some other not so reputable dealers are known for. I highly recommend them for anyone who may be interested in an Acura. More
I have purchased/leased many vehicles and this was the easist, most pleasant experience. The salesman, Melvin Morales, did an excellent job in working to get the best price and the deal was finalized with easist, most pleasant experience. The salesman, Melvin Morales, did an excellent job in working to get the best price and the deal was finalized with some last minute input from Cally Pivano. More
My experience at East Brunswick was awesome, I just purchased my second TL from Melvin. Melvin service was top notched, their was no pressure sales tactic. I gave him a price and he came back with a ha purchased my second TL from Melvin. Melvin service was top notched, their was no pressure sales tactic. I gave him a price and he came back with a hand shake to seal the deal. I was only their for 2 hours. Michael in the business office for finance was super easy. He asked me my driving habits and Michael presented the best options to purchase. If you got to East Brunswick ask for Melvin and Michael to handle everything. I did go to other dealers in New Jersey and New York hands down the buying experience was by far the best at East Brunswick. More
Had good leasing experience at the dealership, especially the sales person was very friendly explaining all my queries with patience. I would say over all it was a good experience. the sales person was very friendly explaining all my queries with patience. I would say over all it was a good experience. More
Open Road, and Mateo, have earned highest ratings for enabling a stress-free car buying experience during which they demonstrated respect for the customer, and a desire to create a fair deal. enabling a stress-free car buying experience during which they demonstrated respect for the customer, and a desire to create a fair deal. More
The facility was lovely & immaculate. We were greeted warmly & immediately. Everyone acted & dresssed in a very professional manner. We can't say enough about our salesman, Michael Messina. He greeted warmly & immediately. Everyone acted & dresssed in a very professional manner. We can't say enough about our salesman, Michael Messina. He was relaxed, friendly & very professional. We were assured that he was taking care of our every need. We never felt rushed or pressured. He helped make this important purchase a pleasurable experience. More

