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Open Road Acura of East Brunswick

East Brunswick, NJ

3.4
403 Reviews

1041 State Route 18

East Brunswick, NJ

08816

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403 Reviews of Open Road Acura of East Brunswick

April 20, 2012

The staff at the dealership was efficient, friendly, and helped me through the sales process step by step. The sales associate also answered all of my questions with professional knowledge and patience. More

by banglesd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Pinto
April 19, 2012

Unfortunately, the dealership did not honor the negotiated price. On the day I picked up my vehicle, the dealership increased the selling price by $1000.00. I urge you to get everything in writing. More

by Denise812
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cally, Ralph
May 21, 2012 -

Open Road Acura of East Brunswick responded

Dear Denise Fishman, I am writing to you in regard to your complaint which completely took me by surprise as you were referred to me personally by your cousin who Ralph (our Sales Manager) and I both know and worked with. In fact, I saw your cousin the other night and he was very sorry because he knew we tried to do everything to accomodate you. It is also surprising because you purchased your vehicle almost 5 months ago so I'm not sure why you waited this long after knowing you could not receive more money off the price of the car after having taken delivery. As we told you when you purchased the vehicle; you were not entitled to recieve an extra $1000 because this money was already applied to your discounted price. When we intially spoke, Mrs.Fishman, you told me that you had already called numerous dealerships looking for the best price on an Acura and for your Kia trade. You also told me how unhappy you were with the other dealers and were thrilled with the fact that we knew your cousin, Gary, and loved the way you were treated. Not only did we beat the best price you received from another dealer by $100 we also gave you all weather mats as part of the transaction. We at Open Road Acura are very honest and in order to match a below invoice deal a coupon was needed to be applied. It was explained to you that the $1000 coupon by law needed to be taxed. We had explained this in detail to you verbally and via email. To take delivery of a vehicle and then demand another $1000 off is neither fair nor reasonable.

April 17, 2012

Dealer was excellent. No hassle and no games. Found the car I wanted and we got to a price we could agree on quickly. Signed some papers and drove the car home roughly 2 hours later. Best car buying experi More

by Ruane4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mayfield
April 17, 2012

Anthony Mayfield is a great salesman. Does not let you feel pressured. Explained everything about the car. it's performance etc. Lets you know about what fees are a must , so I had no surprises at the end More

by boots3639
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Mayfield
April 17, 2012

The sales person we very friendly and knowledgeable, but most importantly he wasn't pushy. We were offered a very reasonable price on an RDX, and then when one wasn't available for a month, we were offered More

by markcrosenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Genovise
April 17, 2012

We leased our first Acura (TSX) 2012 from here yesterday! Michael Messina was very helpful and understanding and the moment we stepped into the dealership not for a moment we were being pushed to buy a car. More

by afskam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Messina
April 09, 2012

Working with OPEN Acura was such a pleasure. Melvin was awesome to work with and very upfront and honest about the all the options, pricing, and all the process of getting the new car. Its been by far the More

by eawan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin
April 07, 2012

This is my second Acua. I have & will continue to This is my second Acua. I have & will continue to recommended Open Road Acura to my friends family & coworkers. Specifically because of Melvin Morale More

by tinaowen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Morales
March 31, 2012

Very happy with the way I was treated. The salesman was professional and very helpful. I was able to negotiate quickly and was very pleased. More

by mitchweiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin J. Morales
March 30, 2012

The whole Open Road team from the service department to the sales crew always are professional, courteous and accomodating. This experience including the car delivery was hassle free and the pricing of th More

by lennyf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matteo and Steve
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