Open Road Acura of Wayne

Everyone is very friendly and that has been the case the three times we used this dealership for a new car lease. They listen and really attend to our needs and concerns, both in terms of car features and three times we used this dealership for a new car lease. They listen and really attend to our needs and concerns, both in terms of car features and pricing. The loyalty program really adds to the already great customer service. More

This dealership has great customer service, the car salesman aren't snakes. On more then one occasion we have been given great deals and exactly what we were looking for. Car salesman Anthony Monterosa salesman aren't snakes. On more then one occasion we have been given great deals and exactly what we were looking for. Car salesman Anthony Monterosa exceeds excellence at what he does and I highly recommend him and Open Road Acura in general. More

Adam was great to work with along with Harry your finance individual. With respect to referring this car dealer, I would be hesitant about referring anybody unless they were dealing with Adam. The young ma individual. With respect to referring this car dealer, I would be hesitant about referring anybody unless they were dealing with Adam. The young man that sits in his corridor was very helpful occupying my son as I was filling out paperwork. More

Adam was very patient and accomadating, very well spoken and informative. He went out of his way to see that all my questions were addressed. I will be sure to recommend the dealership based on his performa and informative. He went out of his way to see that all my questions were addressed. I will be sure to recommend the dealership based on his performance. I would also like to say that Herin Joshi was extremely helpful and accomdating as well. I thank all for what turned out to be a pleasent experience! More

Still waiting since for information and answers etc. since purchase of pre-owned Acura 10/26/2012 emailed Tom Rezza yesterday, email returned( party not known???? since purchase of pre-owned Acura 10/26/2012 emailed Tom Rezza yesterday, email returned( party not known???? More

Eric and Waldemar made our purchase very pleasant. We are very happy with the vehicle and their customer service performance. Overall our purchasing experience was great. We would definitely recommend are very happy with the vehicle and their customer service performance. Overall our purchasing experience was great. We would definitely recommend this dealership. More

While the customer service was good and the sales guy we did not purchase a vehicle from this dealer. We did not feel liek they were very direct and weren't willing to really negotiate with us. We went to did not purchase a vehicle from this dealer. We did not feel liek they were very direct and weren't willing to really negotiate with us. We went to another dealer who was completely upfront and made us comfortable the whole way through and gave us a better dealer. Wish this was a better experience and the sales guy had more power than having to go back and forth with a manager. More

Was very upset with management of Tom and Flavia, very on professional. I was lost for words how I was treated. It. On a better note my sales person was amazing very helpful. professional. I was lost for words how I was treated. It. On a better note my sales person was amazing very helpful. More

First let me state that I have had an Acura since the great 1988 Legend. In addition, this is the fourth Acura I have leased from Open Road Acura of Wayne. My experiences, up to this point, have been ha great 1988 Legend. In addition, this is the fourth Acura I have leased from Open Road Acura of Wayne. My experiences, up to this point, have been have been exceptionally good from management to sales to service. As my lease on my 2010 Acura TL was due to expire on November 19, 2012, I had been getting numerous e-mails, letters and phone calls to turn in my 2010 and step up to a lease on a 2012. My 2010 TL was far below the mileage-23,00 miles out of the 36,000 I had been allowed so those unused miles were rolled over. On 9/29/12 I decided to just inquire about the "deal" I would be given on a 2012 TL. I had just made a payment of $479 on my 2010 due on 9/27/2012. In discussing this with my sales rep, Natalia Ojeda, she advised and assured that I would get a refund from Acura in the form of a check. Natalia was very professional and I enjoyed working with her. I signed the contract for the 2012 Acura TL on 9/29/12 and picked up the car on October 1,2012. A couple of weeks went by and I did not receive a refund. I called Acura Financial Services and they referred me back to the dealership. I contacted Natalia Ojeda who referred me to the manager Tom Rezza. After explaining the situation, that I had in fact paid for two cars and had only one, he said he would look into the paperwork and get back to me the next day. He never did. I continued to call Tom Rezza, Natalia Ojeda-who by the way, did not have the authority to do anything further in this situation-and finally spoke to someone in the business office-Flavia. She wanted to "split the difference" with me and offered me $200 which I declined. I explained that had paid for two cars, had the possession of only one, was told I would get a refund and pro-rating the time I actually had the 2010 in my possession, I was owed a balance of $400. She stated she would get back to me the next day. She never did. That was about two and a half weeks ago-shortly before Hurricane Sandy. After further attempts to contact Tom Rezza adn leaving messages, I felt like I was being avoided as no one returned my phone calls. Finally tonight, November 12th, when I again attempted to contact Tom Rezza, I was advised that he was on the phone and would call me back. He did not do so. About an hour and a half later, I once again called the dealer and was put through to Flavia who appeared to be upset that I had reached her. She was curt, rude and cold and as I explained my frustration, cut me off numerous times stating we had discussed all of this before when in fact we had not. She stated she would speak to Tom Rezza in the morning and call me. I am totally disgusted by this treatment. I told Flavia that it was unprofessional and unacceptable. I stated that unreturned phone calls from a loyal customer was outrageous and that I had NEVER been treated this way when Steve Park or anyone else ran the dealership. I don't know if I will continue my relationship with Open Road Acura of Wayne in the future. The insulting, demeaning and rude way in which I was treated was in such contrast to my previous experinces and if these same people continue in the employ of this dealership, I feel compelled to look elsewhere for my next car. More

They sold me on a "titanium" protection package for nearly $2000. Reading the fine print, it doesn't cover much of anything desite what the dealer finance manager represented. for nearly $2000. Reading the fine print, it doesn't cover much of anything desite what the dealer finance manager represented. More