Open Road Acura of Wayne

Customer service rep Xenia Haines was extremely professional and knowledgeable. The details of the service were explained and recommendations provided not only for the current service but for the r professional and knowledgeable. The details of the service were explained and recommendations provided not only for the current service but for the recall notice on our TSX as well. The technicians discovered problems with our brakes and made the neccesary repairs. We were also advised of needing new tires and Xenia was thoughtful in telling us that the tires needed to be changed soon to prevent possible problems in the future. Overall the experience was excellent! The only complaint was from the noisy customers on cell phones in the customer service lounge. We were able to move to other section of the dealer ship wher we were provided ice cold beverages and snacks. When the additional work was discovered Xenia and her co workers quickly got us into a loaner car and accommodated our needs to get to our scheduled appointments. We have bought three cars from this dealership dating back to 1992. We highly recommend this dealership for service and the personal touch that makes a difference. More

I never write reviews but my experience at Open Road Acura was terrific everything from the service to the red carpet at the service entrance. All employees were extremely friendly even at 7:30 in the m Acura was terrific everything from the service to the red carpet at the service entrance. All employees were extremely friendly even at 7:30 in the morning. I have been to many Acura dealers and ORA really impressed me. When you go ask for Xenia and you will be in good hands. Next time I have a problem or just need routine maintenance I will be going to Open Road even if it is a little further of a drive. Thank you Xenia, Craig and the Service Tech More

After years of satisfied experiences at Open Road Acura while owning my Acura MDX, I bought a Honda Pilot and thought I had to go to a local Honda dealer instead for servicing to make it easier to find par while owning my Acura MDX, I bought a Honda Pilot and thought I had to go to a local Honda dealer instead for servicing to make it easier to find parts, transfer warranties, etc. Well, I can't complain about my experience at the Honda dealer, but it wasn't quite up to the attention, follow-up and overall customer service that I had been used to receiving from Open Road. This past week, I had reason to take my Honda in for service and figured, why can't I go back to Open Road? Hondas are in the same family as Acura. But, I had a fear that they might turn me away and tell me that I'd have to go back to the local Honda dealer. Not only was that not the case, but I was welcomed back and had an even BETTER experience than at anytime previously with my Acura! In fact, it was possibly the best experience I can remember ever receiving from a dealership in my many years of servicing cars. I have to give a special acknowledgement to Xenia, who kept me on top of her service department's every move with my car, her catering to my "special" needs, and treating me with "old school" HUMAN hospitality! She even, dare I say it, helped me save money! Pretty sure you don't hear that very often at other service departments. Other dealerships should take a lesson from her and the rest of their staff. Thank you Open Road for letting me know that good, no, GREAT, customer service is still alive and well and lives at Open Road Acura in Wayne!! Highly recommended!!!! More

The dealership is one of the best around in NJ and the best Acura dealership. Mario was very patient and took the time to explain the car and the cost of the lease. The price was reasonable. I will refer best Acura dealership. Mario was very patient and took the time to explain the car and the cost of the lease. The price was reasonable. I will refer friend to this dealership. Thanks More

Adam Fayel went beyond customer service to help us and find us the best deal. It was his friendly and honest approach what made us pick the car we really wanted. find us the best deal. It was his friendly and honest approach what made us pick the car we really wanted. More

What I loved about this dealer was the no hassle straight forward negotiation/deal making process. I walked in, and in less than two hours I drove of in the car I wanted at a great price. The salesman Mario forward negotiation/deal making process. I walked in, and in less than two hours I drove of in the car I wanted at a great price. The salesman Mario Calle was extremely well informed with the vehicle and with all the financial options available, which actually made my deal that much easier to accept. Everyone from the GM to the finance guy were pretty friendly. I Would definitely recommend this dealer to anyone looking to visit an Acura dealership. More

This is the second vehicle we have purchased through Openroad of Wayne, and needless to say we were very satisfied with the level of service we have now come to expect from this dealership. David Sinde Openroad of Wayne, and needless to say we were very satisfied with the level of service we have now come to expect from this dealership. David Sinderbrand is especially warm and friendly, and made our buying experience absolutely pressure free and pleasant. He was very patient with our repeated questions and very understanding of the fact that we wanted to take a weekend to think about our choices. Overall, great experience and a very welcoming dealership. Thank you David :) More

Were were very surprised to find such a good deal on a used car for our daughter. We were not planning on purchasing a vehicle when we came to the dealership that day, but when Lance directed us to the 2 used car for our daughter. We were not planning on purchasing a vehicle when we came to the dealership that day, but when Lance directed us to the 2008 VW Jetta, we felt compelled to seriously consider our options. When he told us the price or the car, that made the deal even better-especially the price they gave us on our trade in. We never felt any pressure to buy whatsoever. We are definitely glad that we purchased the car and will come back when we begin looking for another vehicle. We would also not hesitate to refer others to your dealership. Thank you Open Road Acura of Wayne! More

Adam And Lance were very nice and courteous.They gave us useful info.Took time to explain things.We were not rushed to make a spot decision.The people at this dealership seemed pretty nice.Overall we were s useful info.Took time to explain things.We were not rushed to make a spot decision.The people at this dealership seemed pretty nice.Overall we were satisfied with the service and price that was given to us.We wil not hesitate to recommend this dealership to our friends and family. Niraj Bothra More

In all my years of buying new cars, this was my best experience so far. My salesperson Adam Tayel made it great, took the time to explain everything. It was an overall great experience. experience so far. My salesperson Adam Tayel made it great, took the time to explain everything. It was an overall great experience. More