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Open Road Audi of Manhattan
New York, NY
125 Reviews
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125 Reviews of Open Road Audi of Manhattan
November 11, 2022
Worst customer service ever! !!!! DO NOT BUY HERE!!!!! I’m an Audi owner and saw a vehicle online that I wanted to trade mine in for. Sales Consultant Chris whose phone number is !!!! DO NOT BUY HERE!!!!! I’m an Audi owner and saw a vehicle online that I wanted to trade mine in for. Sales Consultant Chris whose phone number is 609-575-0582 told me the car was available I told him I want the vehicle and will be by after work to pick up he even told me to have insurance ready and everything I have the text message to prove it. He said, “Just shoot me a text when you’re on your way and I’ll get the car ready in the mean time”. So here I am happy to get into a new vehicle with insurance and everything ready to go. I pick up my wife my newborn son and head over to the dealership. I arrive he shows me the vehicle it’s looking good then tells me to wait for him. Even told me that the paperwork was already being worked on. Next thing you know 5 min later he tells me it was sold. I’m like are you kidding me!!! I drove all the way over here from Jersey with my newborn son and wife for you to tell me it sold. Truly the worst service ever!!!! Do not go to this dealership!!!!!!!!! See below pic so you can see his text message. I’m speechless. And of course there wasn’t nothing else done. I had to leave back home with nothing. Poor customer service. More
by Ryan.Ramos69
Employees Worked With
Chris
September 20, 2022
In Feb of 2021 I purchased an Audi A4. I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real p I started at this dealer. While they had a great inventory, the sales person was pretty bad. Both socially and professionally. He had not real people skills and on top of that pretty much misled me as to the price. Price was X but then when he sent paperwork it was X plus 1000 or more for "fees". I bought a pretty good A4 at a lower price with less mileage from CarMax. I decided to give Audi of Manhattan another try via their service center. While for the most part its been ok, they now dont take Amex. And if you use another credit card they charge 3% more because thats what they get charged (by visa MC etc). Some of the folks in service act as if you are bothering them. Well Service is the first step to a new sale. Which now I will take elsewhere More
by PeterP
Employees Worked With
NOt sure
August 27, 2022
I was told a pre certified Audi I was going to buy had no cosmetic defects. I arrive and the sales manager announces there is damage to the back bumper. They fix it decently. I go to pick up the car and ther cosmetic defects. I arrive and the sales manager announces there is damage to the back bumper. They fix it decently. I go to pick up the car and there is a scratch on the front, the hood does not close properly and the inside of the car has dirt marks and debris. Since it was a low mileage vehicle, and the dealer agreed to fix the front scratch, I proceeded to the business office where the business person tried to sell me up to $12,000 in warranties, with no written materials or paperwork in front of me. There was not one price chart or comparison chart, no brochures, nothing. The business manager was asking me to listen to his brain dump. There were about 4 warranties, each with what seemed like 4 different option within each warranty, totaling about $12,000. Usually, dealers have charts, options and written materials but this dealer expects customers to pay over ten thousand dollars without knowing what they are buying. Needless to say, I walked out. I emailed the owner of Open Road who did not respond which it makes it seem like this poor service is from the top down. More
by CA1
Employees Worked With
Sales Manager, President of Open Road by email
August 08, 2022
From delivery to now (1 year into the lease as of writing this review), Audi Manhattan has been nothing but a pain to deal with. First, I had specifically told them that I did not want their branding on this review), Audi Manhattan has been nothing but a pain to deal with. First, I had specifically told them that I did not want their branding on my car. If they wanted to put their branding, then they would have to discount the price. They agreed that they would not put any branding on the car and they would use my license plate frames. But they did not do so at the time of delivery. Second, while I made an appointment for a test drive, they did not "find" it when I arrived, even though I confirmed it with their online team before visiting. In hindsight, this should have been a red flag and I should have walked out right then and there. Third, when I moved from NY to NJ, I reached out to my salesperson Charles to check what I need to do in order to get my title updated. He did not respond to my email. Surprise surprise -- A car salesman not showing care after the papers have been signed and the car has been leased. When I called to follow up, he came off as very dismissive; as if he no longer needed to help me. Fourth, when I was replacing the license plates, I noticed that one of the screws holding the license plates was cross threaded into the nut of the license plate holder. The nut while spinning, broke the license plate holder. When I called in to ask them to replace the license plate holder, they started passing me around to different voicemails. I think they know about their lousy work ethic and hope that its not caught before the lease is over. My vehicle is very low mileage, which means that Audi Manhattan will come to me before my lease is over to get me into a new vehicle and get my leased car back to sell it as a CPO. Guess what Audi Manhattan? You're not going to get it. You do not value me as a customer, you do not get my business. More
by niketg
Employees Worked With
Charles, Robert
August 02, 2022
We put down a deposit of $1000 on a new vehicle and we’re assured it was refundable if we did not make the purchase. We did not make the purchase and not only has the dealership refused to return the deposi assured it was refundable if we did not make the purchase. We did not make the purchase and not only has the dealership refused to return the deposit, we got the runaround every single time we called. They assured us someone would get back to us that day, but after several days of this it was clear they had no intention of returning our money. More
by D
Employees Worked With
Sales staff and sales manager
July 25, 2022
Levani Zazadze provided exceptional service and made our purchasing experience seamless. He was informative and professional, not to mention perfectly communicative. purchasing experience seamless. He was informative and professional, not to mention perfectly communicative. More
by bp1
Employees Worked With
Levani Zazadze
May 21, 2022
Highly unprofessional and lacking communication skills and a desire to present facts honestly. Misled us about delivery and delayed us when they knew our vehicle was unable to be delivered. Look elsewhere and a desire to present facts honestly. Misled us about delivery and delayed us when they knew our vehicle was unable to be delivered. Look elsewhere when purchasing an Audi. More
by Sbtomares
Employees Worked With
Scott Seger and Roger Germosen
April 11, 2022
I had the worst experience at the service department in 50 years of owning vehicles. The service rep did not respond to two texts and an email, the car was kept for three days for routine service and they 50 years of owning vehicles. The service rep did not respond to two texts and an email, the car was kept for three days for routine service and they overcharge 100% over what another dealer charges for the same service. The manager was no help. More
by tomepstein1
Employees Worked With
Kevin Nagel
March 05, 2022
By far the worse service I have ever experienced in my life. They do not call you back with updates, avoid your phone calls, and must have rookies as technicians since it takes them a week to check out a life. They do not call you back with updates, avoid your phone calls, and must have rookies as technicians since it takes them a week to check out a car with out any updates or even a loaner car to compensate their bad service. Bmw would never do this to you therefore I am never getting another Audi again thanks to these guys. More
by Jim Lahey
Employees Worked With
Kevin
