Open Road Audi of Manhattan

My good experience was due to my kind, honest, involved service advisor, Kevin Nagle. He stayed in communication with me while my car was being serviced by texting. He responded quickly to my texts and c service advisor, Kevin Nagle. He stayed in communication with me while my car was being serviced by texting. He responded quickly to my texts and calls. He helped me navigate a complicated service appointment. More

Sold me a Certified clean carfax 2021 AudiQ5. It is not Certified and has been in an accident. I have to pay out of pocket for repairs. Certified and has been in an accident. I have to pay out of pocket for repairs. More

Took my car for annual inspection. Notice wrong mileage on invoice. I use kms for odometer. Audi Manhattan uploaded kms as miles resulting in over counting actual mileage of my car by 60%.... requested to on invoice. I use kms for odometer. Audi Manhattan uploaded kms as miles resulting in over counting actual mileage of my car by 60%.... requested to change it...response: no can do. system does not allow it. insisted, still no can do and what's my problem isn't this a lease? They have no sense of customer service. None More

Our experience with Open Road could not have been better! We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. The entire transaction was a breeze. Could not be more pleased, Levani really took care of us! On a scale of 1-10...Levani gets 11 More

Worst service center, after i went in for an oil change my car never been good since, my car started lighting up like a Christmas tree my car never been good since, my car started lighting up like a Christmas tree More

Terrible service department!They won’t fit you in to put Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow s Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow storm!! Air in a tire... More

Bought an 2019 Audi Q7 CPO here. We travelled in from Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recomme Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recommend Levani and this dealership! More

First time with Audi, and wow, what a great experience. Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions wi Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions with the folks at Audi of Manhattan have been great. Based on the beautiful A3 we are now driving and the great service from Scott, we are going to be part of this dealership for a long time. More

Beware and walk the other way from those entrance doors Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at on Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at one point after the car shutting down on me on the Ed Koch bridge (A member from Audis corporate location had to come and assist in repair). The service department is ran unprofessionally with some of the poorest communication skills i have ever come across. It takes forever to schedule an appointment, The one time a loaner was given, the tire blew out shortly after and they proceeded to charge me for it during a future visit after the fact!After i paid i was banned and told not to come back by Eliana Giraldo(Service Director). When i called AoA about this she lied to them and gave them a bogus story.. This was all okayed by the president of this dealership. Just sharing my experience and i would strongly suggest spending your time and money elsewhere. Prime location but terrible service. More