Open Road Audi of Manhattan

By far the worse service I have ever experienced in my life. They do not call you back with updates, avoid your phone calls, and must have rookies as technicians since it takes them a week to check out a life. They do not call you back with updates, avoid your phone calls, and must have rookies as technicians since it takes them a week to check out a car with out any updates or even a loaner car to compensate their bad service. Bmw would never do this to you therefore I am never getting another Audi again thanks to these guys. More

Terrible service from “service advisor” Kevin Nagle. From the beginning he had a rude and negative attitude which lasted all the experience that day. He also wanted me to spend $400+ for a tire that my tire the beginning he had a rude and negative attitude which lasted all the experience that day. He also wanted me to spend $400+ for a tire that my tire warranty company would covered anyway. The only reason it did is because I had to call them directly and sort things out myself. If it were for him he wouldn’t have cared if I had to pay that extra $400 or not but he was proven wrong by the warranty company which ended up paying for that tire. I don’t know how this guy still has a job there. Completely unprofessional, with a sense of entitlement and extremely rude. Btw, he never apologized once for his terrible behavior. The assistant service manager took over and “saved the day” at the end but the damaged was already done. If you have to take your Audi for service at this location please avoid Kevin Nagle as your service advisor at all costs, you will thank me for that. Unfortunately Kevin’s behavior doesn’t only reflect bad on himself but on Audi of Manhattan by association. More

If you need an Audi, there's no one better to advise you than Levani Zazadze. Levani took all the time I needed to clearly explain all the information and terms of the purchase. He stayed in touch through than Levani Zazadze. Levani took all the time I needed to clearly explain all the information and terms of the purchase. He stayed in touch throughout the entire process and was successful at securing for me, the vehicle with all the specs I wanted. More

My good experience was due to my kind, honest, involved service advisor, Kevin Nagle. He stayed in communication with me while my car was being serviced by texting. He responded quickly to my texts and c service advisor, Kevin Nagle. He stayed in communication with me while my car was being serviced by texting. He responded quickly to my texts and calls. He helped me navigate a complicated service appointment. More

Sold me a Certified clean carfax 2021 AudiQ5. It is not Certified and has been in an accident. I have to pay out of pocket for repairs. Certified and has been in an accident. I have to pay out of pocket for repairs. More

Took my car for annual inspection. Notice wrong mileage on invoice. I use kms for odometer. Audi Manhattan uploaded kms as miles resulting in over counting actual mileage of my car by 60%.... requested to on invoice. I use kms for odometer. Audi Manhattan uploaded kms as miles resulting in over counting actual mileage of my car by 60%.... requested to change it...response: no can do. system does not allow it. insisted, still no can do and what's my problem isn't this a lease? They have no sense of customer service. None More

Our experience with Open Road could not have been better! We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. We were well taken care of by Levani Zazadze. All our questions were answered and we received excellent service. Very professional with no pressure. The entire transaction was a breeze. Could not be more pleased, Levani really took care of us! On a scale of 1-10...Levani gets 11 More

Worst service center, after i went in for an oil change my car never been good since, my car started lighting up like a Christmas tree my car never been good since, my car started lighting up like a Christmas tree More