Open Road Audi of Manhattan

Terrible service department!They won’t fit you in to put Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow s Terrible service department! They won’t fit you in to put air in a tire! Terrible customer service. Rude and inattentive. Blamed covid and snow storm!! Air in a tire... More

Bought an 2019 Audi Q7 CPO here. We travelled in from Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recomme Suffolk county with 3 kids in tow. Levani Zazadze Was our sales person and was extremely helpful and knowledgeable about the Audi Q7. Highly recommend Levani and this dealership! More

First time with Audi, and wow, what a great experience. Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions wi Scott helped us find exactly what we wanted (in fact, we ended up with even more than we had hoped for). The car is perfect, and all interactions with the folks at Audi of Manhattan have been great. Based on the beautiful A3 we are now driving and the great service from Scott, we are going to be part of this dealership for a long time. More

Beware and walk the other way from those entrance doors Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at on Was sold a lemon of an 2013 Audi s5 at this location. Nothing but headaches since purchased, including the replacement of the mechatronics unit at one point after the car shutting down on me on the Ed Koch bridge (A member from Audis corporate location had to come and assist in repair). The service department is ran unprofessionally with some of the poorest communication skills i have ever come across. It takes forever to schedule an appointment, The one time a loaner was given, the tire blew out shortly after and they proceeded to charge me for it during a future visit after the fact!After i paid i was banned and told not to come back by Eliana Giraldo(Service Director). When i called AoA about this she lied to them and gave them a bogus story.. This was all okayed by the president of this dealership. Just sharing my experience and i would strongly suggest spending your time and money elsewhere. Prime location but terrible service. More

I. 🚨 ATTENTION EVERYONE 🚨If you are going to buy I. 🚨 ATTENTION EVERYONE 🚨 If you are going to buy a 🚗CAR or SUV🚙 PLEASE 🛑DON'T BUY🛑 it here this dealership is 👎NO GOOD👎 they would SE I. 🚨 ATTENTION EVERYONE 🚨 If you are going to buy a 🚗CAR or SUV🚙 PLEASE 🛑DON'T BUY🛑 it here this dealership is 👎NO GOOD👎 they would SELL you the 🚗CAR or the SUV🚙 just with they 😂GOOD TALK😂 then I will 🙏promise🙏 you that you will 😱REGRET IT 100%😱 before you put the🖋SIGNATURE🖋 on the FINAL SALE and BILL OF SALE you will 🤔THINK🤔 that you are WALKING OUT with the BEST 🚗CAR or SUV🚙 and DEAL when 🙏HONESTLY🙏 👎YOUR NOT👎 they are JERKING YOU 100% and being VERY 😈DISHONEST😈 with you 100% YOU WILL REGRET IT 100% take it from ME & OTHERS 😤UNSATISFIED😤 CUSTOMERS that PURCHASE A 🚗CAR or SUV🚙 from this DEALERSHIP that is not 👎WORTH IT 100%👎 AT ALL PLEASE DON'T BE A VICTIM LIKE MYSELF AND OTHERS WAS AFTER SIGNING & PURCHASING THE VEHICLE THAT YOU ALWAYS WANTED & DREAMED OF THAT YOU WORKED SO HARD FOR HONESTLY STARTING FROM THE OWNER , MANAGEMENT & STAFF THEY ARE ALL FULL OF xxxx & VERY UNPROFESSIONAL & DISRESPECTFUL FOR JERKING PEOPLE LIKE MYSELF & OTHER WHO WORK VERY HARD FOR THE THINGS WE CURRENTLY HAVE & WANT 👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑 THIS DEALERSHIP IS NOT WORTH SPENDING YOUR HARD EARN MONEY 👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑👎🛑 😎😎😎 MARCH OF 2020😎😎😎 More

First time lease and the transaction started out favorable and before the ink dried it went south. Watch the price your actually being charged on your Bill of sales.. was charged 3200.00 over sticke favorable and before the ink dried it went south. Watch the price your actually being charged on your Bill of sales.. was charged 3200.00 over sticker price for my lease. Once I inquired, my sales representatives Levani Zazadze no longer answered my calls/text as quickly as prior to me signing (No need his money was in the bag). I made it my business to return to the dealership to get clarity and was met with the explanation of a shipping fee and availability charge. They needed to purchase my car from a dealership in New Jersey and have it delivered at a 3200.00 Fee!.. I could/would have picked it up myself. But ok.. if that was indeed the case.. how about communicating that to your customer and allowing me the option of getting a different in stock color or simply agreeing to the charges. BEYOND aggravated with this transaction.. BE WARE THEY DONT HAVE THE CUSTOMERS BEST INTEREST IN MIND!.. Shop at your own risk and do your research prior to signing.. When they give you your VIN # Search it online and get the price listed on your sticker or do business else where. Everything is ok until it's NOT!.. I have an issue with the information that was given to me regarding this transaction. I was overly trusting of my sales representative Levani.. He does do an excellent job of selling you a vehicle. However its more than just making the sale. He would have made the sale even with the added charges potentially. It's about the relationship you build when your customer is satisfied from beginning to the end and BEYOND. My transaction is hopefully an isolated incident.. ( I doubt it very seriously. I cannot be the only one check your bill of sale in comparison to your sticker price), However Caveat Emptor. You should never trust anyone when it comes to making the best informed decision when making a major purchase.. I fell short in my due diligence of vetting the dealership and the sales rep. And I have 42 months to pay for my short coming. More

Read the rest of the reviews and stay away Look elsewhere....read all of the negative reviews. There is a consistent theme of poor communication and general incompetence. Called about a used Look elsewhere....read all of the negative reviews. There is a consistent theme of poor communication and general incompetence. Called about a used car that was just listed. Spoke with a salesman who put me on hold three times to make sure that the car was available. I was told that it was and was there within a half hour of calling. Was shown the car and agreed on a price. Had to get back to my office but the salesman said he would call later in the afternoon with a full price including tax and that he would price warranties. He repeatedly said that he was happy to have a new customer and looked forward to a repeat relationship. We have had many Audi's and currently own a Q7. I should have known better. No call back that day. Sent an email the next day only to get a response that the car had already been sold but the salesman had not marked it as such. Only solution was to look at a different car that they had for $10k more [!]. Of course, there are two problems here. First, it appears that despite purportedly checking several times, no one knows which cars are sold and which aren't. This seems true despite the car being only just listed for sale on their own website. Second, the salesman, having lost the sale, had no intention of even calling me back to tell me. How does one stay in business with all of these bad reviews? More

Worst Dealership Ever! This review is Long overdue!!, purchased an An Audi S5 coupe from here last year, it was my worst Experience ever from a car Dealership period, especi This review is Long overdue!!, purchased an An Audi S5 coupe from here last year, it was my worst Experience ever from a car Dealership period, especially one that should be held at a higher standard located in the Heart of Manhattan. The Sales staff, Managers and even the Business Manager are completely deceptive, dishonest and very unprofessional, I purchased my S5 in about may of last year, made sure i specified all that should be done to the vehicle prior to pick up and was agreed upon. Picked up the car at night so wasn't able to see if all was perfect but its a certified dealership, who would be worried. I was wrong!, the next morning noticed scratches all over my vehicle, then there was a loud humming noise coming from within the car, to make matters worse my front brakes began screaming... Ok so i called the Manager Timothy Comparato who facilitated the sale and advised him of the above issues, he made an appointment to bring my S5 into the service the department. Mr Comparato never gave me the Audi care at half price as promised. So i go in, upon arrival i was told that they didnt have any loaners and the vehicle would not be done today, i traveled about 75 miles one way to be told this! Ok, so i decided to give it another try, so they set up another appointment, i go in, i finally got a loaner. 2 weeks later, i am told that they didn't see any issues with the noise nor with the load front brakes. They also said they gave my S5 a detail. I take the car home and what do i hear on my 75 mile drive, the same loud humming noise in the car and screaming front brakes, ridiculous!. So i bring the car in again, After 3 weeks they finally found the issue with the humming noise and fixed it (defective wheel bearings). But still didnt fix the screaming front brakes. I pick up the car and drove it home, then heard my front brakes screaming again, plus my left side skirt on the car is damage ( a chunk of it all gone). Now at this point im pissed, So i email the Vice President Eric Ruby and Philip Demersky, told them how displeased i was with their service and he offered to have someone come pick up my car and have everything addressed. Ok, so a service member picked up my car, 2 weeks later i get my car back, my custom wheels are bent, the replaced sideskirt is falling off the car and was never secured and scratches all over my car. This was so disappointing, not to mention about 5 months have past and i haven't been able to enjoy my S5!, plus at that point they still hadn't reimbursed me for the overage on my DMV fees (about $200) since the purchase of my car. This was so exhausting, to make matters worse the Business Manager Jeremy Isaacson and Eric Ruby offered to resolve my issues by either purchasing the car Back, get me into a different vehicle, or get my wife into a new Q5 since i told them my wife was looking to for a new car, since to fix all the issues on my S5 would amount to over $5000. Mr Ruby then abruptly took the buy back off the table, I told them that i was disgusted by what happened and gave them to opportunity to make things right by just putting my wife into a brand new q5 at a great deal, and the money they would of used to fix the issues with my s5 would be placed towards it. Mr Jeremy Isaacson then told me that he would make things right, we agreed on a pricing, i came in with my wife and Family, suddenly the Price we agreed on almost doubled. His words exactly " nobody would beat his pricing, if they do i should take it and run". So disgusting and severely inconvenient this dealership is the Worst!! I immediately walked out of there and never returned since, Took my wife to AUDI HAWTHORNE and we walked out with a brand new Q5, beating Audi Manhattan pricing by FAR!!!!!... From my Experience, Please do not buy any vehicles here, GO to AUDI HAWTHORNE and ask for Rafael Rosario, they will work with you and will beat Audi Manhattan's Pricing by far, the Managers Nick Belli and Joana bell are Excellent. Audi Hawthorne was able to beat Beiner Audi (top Audi dealership) pricing as well. You will not be disappointed. More

Levani @ Audi of Manhattan is outstanding Levani Zazadze at Audi of Manhattan is outstanding -- knowledgable, professional, and flexible. And extremely focused on customer service and satisfa Levani Zazadze at Audi of Manhattan is outstanding -- knowledgable, professional, and flexible. And extremely focused on customer service and satisfaction. I was in the market for a certified pre-owned three-row SUV, and Levani helped me understand the Q7, compare it against the other alternatives, and ultimately decide that it was the right car for me. After that, he helped me zero in on exactly what features were right for me and the exact package I was looking for. At this point, it became clear that Audi of Manhattan didn't have the exact car I was looking for... so I ultimately bought elsewhere... but Levani remained extremely helpful throughout that process. He offered to continue to give me advice throughout the purchase process -- which I took him up on -- and even offered to answer any questions I had about the car after I bought it -- which, again, I took him up on. Here's the amazing thing -- I got incredible service and advice from Levani throughout the entire process, and even after it became clear that he wasn't going to be able to sell me a car. Clearly, I recommend Levani wholeheartedly and if you are ever in the market for a luxury car in Manhattan, I highly recommend that you start by calling Levani. More

Not helpful service dept Looking at some of the other reviews of the dealer says a lot. I needed a simple service procedure on my Audi and they were unhelpful and unwilling Looking at some of the other reviews of the dealer says a lot. I needed a simple service procedure on my Audi and they were unhelpful and unwilling to do it. I've never known a service department to refuse servicing their own brand and to literally turn down money. Maybe they just did me a favor and spared me from more headaches. More