Open Road Audi of Manhattan

Wesley Hamilton is outstanding ! Wesley Hamilton is an outstanding service adviser! He got me in and out quickly and efficiently again last week, as he always has in the past. He is Wesley Hamilton is an outstanding service adviser! He got me in and out quickly and efficiently again last week, as he always has in the past. He is a key reason for my loyalty to Audi Manhattan -- an extremely well-run operation overall! Thanks! More

SUMMARY OF VISIT As with previous Service visits, excellent advice and cooperation from Kevin Nagle. Could not ask for any add'l cooperation.or help from your Service As with previous Service visits, excellent advice and cooperation from Kevin Nagle. Could not ask for any add'l cooperation.or help from your Service Rep. More

Excellent Service Center These guys are all about service. You pull in and the Service Consultants great you with your paperwork which is waiting. They confirm what you are These guys are all about service. You pull in and the Service Consultants great you with your paperwork which is waiting. They confirm what you are having done and then ask if you need a ride. A shuttle was there waiting to take me to the meeting I had today in Manhattan (are you kidding me). The reason I sat down to write this is because I had a service guy, Kevin Nagle, for a second time in a row and he was fantastic. He called me promptly to confirm what they found, got everything done on time (by 3:00 as requested) and just provided the best service I have ever had at any dealer two times in a row. More

Great Experience working with Internet Sales I had the pleasure of working with Margaret who guided me through the process but most importantly was there for me at anytime when I had questions. S I had the pleasure of working with Margaret who guided me through the process but most importantly was there for me at anytime when I had questions. She would even reply to me on her days off and always within minutes of sending her a message. I would recommend working with her if you need any help. More

The Best treat you the Best! Audi Manhattan truly knows what it means to treat their customers like family. Aside from the buying experience, which was a true pleasure with Alexi, Audi Manhattan truly knows what it means to treat their customers like family. Aside from the buying experience, which was a true pleasure with Alexi, the outstanding service you & your vehicle receive are without a doubt, the finest in Manhattan. from the check in and constant concierge received from Jonathan, to the expertise of the technician Mario, who performed all of the work on my vehicle, to the valet, who made sure I got to my downtown office on time and was there to get me back uptown to my Audi family for vehicle pickup. Mr. Ziontz, the General Manager has truly put together a dream team for all things Audi! This is not my first rodeo, so trust me when I say to bring all of your business to Audi Manhattan, you wont be sorry! Tell them Pete the Greek sent you.. More

Worst Disrespectful Audi Dealership I was looking to buy a car from them I got everything done to pick up the car I was 10 mins late I advised I will 10 mins late because of traffic. The I was looking to buy a car from them I got everything done to pick up the car I was 10 mins late I advised I will 10 mins late because of traffic. The manager there told me he won't wait 10 mins. When I showed up at the dealership he and his colleagues was inside still getting customers out of the store. But he told me I would have to wait till Wednesday to get my car the following week when I was gonna get it on Thursday. This mad me rethink about buying a car because a buying experience should be hassle and stress free. From the sale manager to the finance manager are all not polite people that can't understand people work and not everyone is rich enough to live in Manhatten so their commute would be easier. They treated me like a none even though it's my second Audi in the a year and their manufacture sold me a lemon car at first a year ago. More

Trying to buy a car more than the rep is trying to sell one My first visit to this dealership I was introduced to the brand specialist, Jose. I informed him I was unsure if I was going with a certified preowne My first visit to this dealership I was introduced to the brand specialist, Jose. I informed him I was unsure if I was going with a certified preowned or a brand new version of my considerations for the SQ5 or S7 while also thinking of a Porsche Macan or Panamera. I was unable to schedule a test drive that day, so I followed up with Jose via email to schedule for the following week, it was a telling sign when he replied asking what day I wanted to schedule when it was already specified on my email initial email. On the day of my appointment, I was only able to test drive a used SQ5, Jose had no idea where the S7 was and could not even offer an alternative option such as an A7 to test drive. After the drive, Jose basically tried to sell me on the used SQ5 but I was not ready to make up my mind without test driving the other options. I also expressed my dislike of the color of the SQ5 and his suggestion was for me to consider vinyl wrapping the car to a color preference of my choice. Fortunately for me, I also scheduled a test drive at Porsche 2 blocks away on the same day. My test drive experience at the Porsche dealership was completely different. I was able to test both the vehicles that I requested, but I left without committing since I still wanted to test drive the S7 before making a decision; the Porsche brand specialist was very understanding and even mentioned a few positive features about the SQ5 and S7 in comparison to the Macan and Panamera. I followed up with Jose via email that I still wanted to test drive the S7 but my schedule for the following weeks would prevent me from committing to a day and time. I also asked him if he could offer a better price on the SQ5 for me to even consider. Instead of answering my very question on a better price, all the back and forth emails that followed was basically Jose eluding this question and he pretty much just replied with him wanting me to come into the dealership. I even expressed to him a email that if a reasonable price was offered on the SQ5, I would actually try to schedule time to visit the dealership to close the deal. It should also be noted at this point, it was mostly me following up with Jose and not the other way around. I understand as a sales person, you want the client at the dealership to talk price in hopes to try and close the deal on the day of the visit; but we're in the modern times now where people mostly communicate via text/email instead of by phone; people making purchases on-line is so common and even big purchase such as a car can be completed without even meeting or talking to a sales rep. It was a very disappointing exchange and experience at this point. It just felt like I was not even a potential client to Jose even after all the initiated follow ups on my part and it made the experience fell even worse because of his lack in willingness to work with me based on my limited availability not continuing to give me any substance in his response emails. Meanwhile, 2 blocks from this Audi dealership, the Porsche brand specialist provided a complete opposite follow up experience; the brand specialist made numerous attempts via email to follow up with me after the initial test drive. Knowing full well of my limited availability, he provided me with a list of pre-owned and new Macan's to consider and continued to communicate with me. I asked him for a better price on a new Macan which he offered and from there we were able to work out a deal, this was all done by email and eventually by phone once we came close to a price we were able to meet on. So thanks to Jose at Audi, I basically upgraded from my old Audi to a Macan Turbo instead of upgrading within the Audi family. So if you're in the market for a new/pre-owned Audi, I would suggest heading into NJ or head up upstate to Westchester; the experience at the dealership would have me consider those areas instead if I was back in the market for another Audi in the future. I have heard similar disappointing stories out in the Long Island locations and have personally experienced worse out in the Brooklyn Audi dealership, they wanted a deposit over the phone when I wanted to schedule a test drive. If you still consider going to this dealership, I hope it works out for you and I hope you have a better experience. Best of Luck! More

Going back fror another Audi Levani and Brian are the people you want to work with. Realistic pricing, best possible deal, great after sale customer service. Levani provided after Levani and Brian are the people you want to work with. Realistic pricing, best possible deal, great after sale customer service. Levani provided after sale service and items the are normally negotiated before signing agreement. Going back for 2nd car purchase and will only deal with Levani More

"Exceptional" My experience with Audi Manhattan was exceptional. The sales person Marlon Brooks was knowledgeable and professional. Who provided me and my husband w My experience with Audi Manhattan was exceptional. The sales person Marlon Brooks was knowledgeable and professional. Who provided me and my husband with more detail information about the car we were buying Q5 Premium Plus. Marlon was very easy to talk and approachable. It was our pleasure to do business with him and his sales manager Luis Gonzalez, who also made us feel no pressure car buying experience. Mr. Gonzalez and his staff went above and beyond, it was such a pleasant and smooth experience. We would definitely recommend Audi Manhattan to our friends and family. More

Audi of Manhattan I got 2 cars from AUDI of Manhattan, and yesterday was my 3 rd AUDI. I was amezed with the experience I got from them this time. Looked like they I got 2 cars from AUDI of Manhattan, and yesterday was my 3 rd AUDI. I was amezed with the experience I got from them this time. Looked like they have new owner or something, everyone was so nice and I'm saying everyone. WOW COULDNT believe. Definitely 5 stars. Or maybe it's this google that made the better. More