Open Road BMW

My Bucket List I've always wanted a BMW. I called several places in my area but never got a warm fuzzy feeling. I called open road and was lucky enough to get a sa I've always wanted a BMW. I called several places in my area but never got a warm fuzzy feeling. I called open road and was lucky enough to get a sales rep with heart. April Quist was like finding a long lost friend. After entertaining my many questions she handed me over to sales whete I had the pleasure of dealing with Alan. Alan is informative and patient. He followed up with me in the following days. My calling is over. I believe I found the auto family to help me with my bucket list Open zeroed CHECK. Thank you Judi Richards More

Amazing Deal and Selection Work with my existing Sales Rep Eugene. He helped me to select a great deal on the new lease and they have best selection in the NJ. Explain all the Work with my existing Sales Rep Eugene. He helped me to select a great deal on the new lease and they have best selection in the NJ. Explain all the line items and cost, and help to get best deal for hard to find cars. Make the lease progress with breeze and in and out with return/new ride within 2 hours. More

Excellent, easy and painless experience"!! Our sale person Eugene was very knowledgeable, patient, listened to our need and his service was outstanding. I highly recommend to see Eugene he work Our sale person Eugene was very knowledgeable, patient, listened to our need and his service was outstanding. I highly recommend to see Eugene he worked tirelessly to get deal done. Quickest deal I ever done. Easy to communicate !!!!!!!! Thank you Eugene!!! More

Mr. Jeffries was Great I recently had the pleasure of leasing a vehicle through Open Road BMW. Doug was so attentive and worked with me closely to find the best vehicle for I recently had the pleasure of leasing a vehicle through Open Road BMW. Doug was so attentive and worked with me closely to find the best vehicle for my budget and lifestyle.I am beyond happy about with my vehicle and experience. I plan on using this dealer in the future and I'll also recommend it to my family and friends. Thanks again Doug! More

AVOID AT ALL COSTS STAY AWAY from this dealer - and from salesperson David Lutz. Purchased a CPO BMW 320i - 2017 from them 3 weeks ago - immediately noticed the vehicle STAY AWAY from this dealer - and from salesperson David Lutz. Purchased a CPO BMW 320i - 2017 from them 3 weeks ago - immediately noticed the vehicle had issues with the brakes. How can a vehicle be certified - with warped rotors that violently shake when braking from speeds of 55+mph? Went back to the dealer and was essentially told they cannot do anything. Moreover. David Lutz came off as rude and condescending, and was unwilling to work with us AT ALL on the price of the vehicle, or even let us speak to his manager in regards to it - all he kept hammering away at was "this is a great deal" - when in fact, true car showed that the we paid $600 more than we should have. AVOID this dealer - and particularly - this salesperson at all costs. Finally, I even noticed that the vehicle wasn't fully fueled - as when I drove off the lot I had a range of 300 miles, but after filling it up myself the next week, the range was 455. Plenty of other good BMW dealers in the Central NJ area, you're much better off giving one of them your business. More

Most Helpful Experience Ever Received ! I just want to first start off by saying I have never been helped or treated so courteously by any person at all in the retail field. I usually am not I just want to first start off by saying I have never been helped or treated so courteously by any person at all in the retail field. I usually am not the type of person to leave reviews so for me to do so is an extremely big deal. I want to take the time out to recognize the BDC Service Manager & Customer Experience Manager Mrs. April Quist. She has went well above and beyond of what I’m sure her position entails for me from the day I had the opportunity to speak with her. I have been in contact on nearly a daily basis since November of 2017 up until now with any concerns I’ve had with my car. She calls to follow up on everything to ensure my needs are being tended to as they should be. I have had some bad experiences with other Bmw dealers unfortunately but she has definitely redeemed any of those terrible experiences I have had with her charming attitude and big heart of concern. I can almost say she is like a second mother to me, And I sincerely mean that. I also want to take time out to recognize Jim Crowe the Service Director for approving whatever requests April had made on my behalf to help me with my vehicles needs. It means a lot to me More

Incredible experience through thanks to Alan K. I recently ordered a 2018 M5 from Alan and the experience has been excellent. From the time I ordered the car to the time I took delivery Alan was an I recently ordered a 2018 M5 from Alan and the experience has been excellent. From the time I ordered the car to the time I took delivery Alan was an absolute pleasure to deal with and was exceedingly honorable. He went out of his way on multiple occasions to make certain I was satisfied and has even gone so far as to have my car picked up and checked out for a minor issue I was having and even came to my house to put on the license plates when they arrived so I didn't have to be inconvenienced with driving to the dealership. I would highly recommend Alan K to anyone considering a BMW and will most definitely be a repeat customer!! More

Terrible service, stay away by all means Please stay away from this dealership by all means. I took my car for a recall service, and they left the outlet vent open. I got alerts in the monito Please stay away from this dealership by all means. I took my car for a recall service, and they left the outlet vent open. I got alerts in the monitor followed by check engine light. I made multiple visits to them, but they couldn't fix the issue. I had to take the car to another dealership to diagnose and fix. I spent a lot of money and time to get this sorted, but these guys didn't even bother to give me a call. Their customer service is the worst. Please don't bring your car to this dealership. More

Outstanding service and experience I just purchased a BMW X5. My salesperson James was outstanding. He not only knows the BMW cars, explained them in detail but he also gave me several I just purchased a BMW X5. My salesperson James was outstanding. He not only knows the BMW cars, explained them in detail but he also gave me several options to consider and was patient enough to low a test drive in all. There was no fuss over negotiation it was straightforward and I felt he wanted to make it the best experience. Also, Davis the BMW genius walked me through setting up the vehicle and I couldn’t be more satisfied! If you want a BMW you need to go to this dealer! Request James! Thank you! Kim More