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Open Road BMW
Edison, NJ
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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797 Reviews of Open Road BMW
December 05, 2017
Beware of "Bait and Switch" or The Wolf in Salesmen Clothing I visited this dealership last week, looking for a lease on BMW X5. Jason Milligan was my sales associate at first I thought he was the kind of guy yo I visited this dealership last week, looking for a lease on BMW X5. Jason Milligan was my sales associate at first I thought he was the kind of guy you would want your daughter to bring home, but later I learned he was nothing more than "Wolf in Salesman Clothing". He could actually give car salesmen a bad name! After three days of test drives and haggling we agreed on a price for the options I wanted. When I went back to sign all the paper work ,Jason told me there was a problem, that the car had been sold.(but he never gave me this information when I spoke to him on phone, an hour earlier, to set up the appointment to finalize the deal)He told me not to worry and offered me a better deal(for more money of course)this time when I agreed he came back from his manager and told me he couldn't this deal,but he found a car that matched our original deal ...not the original price. He asked for $1000 more upfront and $30/mo for the same car he told me was sold in our original agreement. I left that dealership feeling like I needed a shower. I was extremely angry and upset over the way I was treated but I wanted to let Jason know how I felt and give him a chance to make things better so I called his cell phone a couple of times, suddenly he was not answering so I left him a message. It's been five days an he has not called me back. I guess I should have expected nothing less. I just want other buyers to beware of this dealerships unscrupulous practices. More
by Tonygx5
Employees Worked With
Jason Milligan
November 15, 2017
Shop around It pays to shop around for the best deal. I priced a new 2018 vehicle at Open Road and got a slight discount for a $56k car and told this is the best It pays to shop around for the best deal. I priced a new 2018 vehicle at Open Road and got a slight discount for a $56k car and told this is the best they can do.Take it or leave it. It was discounted by 2% off MSRP. I went to another BMW dealer and got the same equipped car for $5500 less than Open Road's best offer. I was floored since I previously bought a car from Open Road. They made me feel like they were doing me a favor by selling me a car. Needless to say I will never buy a BMW from Open Road. More
by bmwguy
Employees Worked With
Rather not elaborate
November 05, 2017
Fantastic Car Buying Experience I was in communication with several BMW dealerships trying to strike a deal on a new m240i. When I reached out to Open Road BMW, Santiago contacted me I was in communication with several BMW dealerships trying to strike a deal on a new m240i. When I reached out to Open Road BMW, Santiago contacted me immediately and told me about a car they had in stock that he thought I would like. Long story short, this was by far the best car buying experience I have ever had. Santiago was extremely knowledgeable about the vehicle and it was obvious that he is very passionate about what he does. He made the entire process as smooth and efficient as possible. I would highly recommend Santiago and Open Road BMW to all of my friends and family. Open Road BMW has earning my business for many years to come. More
by sec5197
Employees Worked With
Santiago Piriz
September 05, 2017
The Ultimate Service Department! The Service Department at Open Road BMW has always been the standard of excellence for all these years that I've been using them for all my vehicles. The Service Department at Open Road BMW has always been the standard of excellence for all these years that I've been using them for all my vehicles. The consistently provide me with the best available prices and appointments when I need them. Between my service advisor John L. and my technician George A., they always fix my vehicles right the first time. Nathan, the warranty coordinator, was a pleasure to work with. There are lots of other shops that fill up your email Inbox with colorful information emails about their service department, but make no mistake about it: If you want to service your vehicle right, bring it to the Open Road BMW Service Department! More
by BigDddyRic
Employees Worked With
George Ananiadis, John Ladany, Nathan (Warranty Adjuster)
August 13, 2017
This dealer cannot fix oil leaks When I noticed oil leaks, I brought my 2007 BMW 550i to Edison Open road BMW for service. It was diagnosed as transmission fluid leak. The estimate fo When I noticed oil leaks, I brought my 2007 BMW 550i to Edison Open road BMW for service. It was diagnosed as transmission fluid leak. The estimate for repair is over $1600. After repair, it continue leaking. The rep asked me to bring back my car. This time he told me the pan was cracked and need to be replaced. It cost me another $400. A few months later I saw the oil on floor again. This time they diagnosed as oil leak. The repair cost me about $1600. The next day I found more leaks. The rep asked me to bring back for check and gave estimate of over $2000 for gasket replacement. All my previous repair did nothing. So I Googled the problem and spend $20 to buy stop leak additive and it worked. For three month now my car has no more leaks! I am very disappointed at Open Road BMW Edison whose technician cannot fix car leaks! More
by Louis123
Employees Worked With
Gimmy Hernandez
July 25, 2017
Knowledgeable, Easy to Work With, Recommended I never look forward to shopping for a new car, but admittedly this was a different experience. As a former Infiniti and Acura owner, BMW was a new on I never look forward to shopping for a new car, but admittedly this was a different experience. As a former Infiniti and Acura owner, BMW was a new one for me. This dealership was especially helpful, pleasant and worked hard to find exactly what I was looking for. Eric in finance was great and easy to deal with. I was most impressed with Santiago Piriz, my sales consultant. Extremely knowledgeable and a great communicator. Knew so much about BMWs and especially the 230ix I was interested in. He kept in touch and advised along the way as the car I was looking for was located. He was also great in delivering the car, going over all of the features and following up a few days later. Overall, a great experience. More
by CarylFeli
Employees Worked With
Santiago Piriz, Eric Goldberg
July 23, 2017
Wonderful !!!!!!! On 7/20 we walked into Open Road BMW dalership, my wife and I were met by a very distinguished fine young man Santiago, from the start , he was honest On 7/20 we walked into Open Road BMW dalership, my wife and I were met by a very distinguished fine young man Santiago, from the start , he was honest and very knowledgeable ,we test drove 2 SUV's X3 , X5 . We were trading in our Volvo S60. He gave us a great deal from the start, no nonsense, no STRESS!!!!! We visited and test drove Volvo, Lexus after going to BMW. Santiago took care of everything from the start, even returned our leased Volvo. Best car buying experience, almost too good to be true. Santiago made our new car buying experience Wonderful !!!!!!!! More
by steve cottone
Employees Worked With
Santiago
March 09, 2017
Car sold with suspension issues I was sold a used car with suspension issues by Open Road BMW, damaged rims. Be careful horrible people. BMWs often have bad suspension and lot of I was sold a used car with suspension issues by Open Road BMW, damaged rims. Be careful horrible people. BMWs often have bad suspension and lot of people not aware of it. Open Road BMW service center is an experience of Greed and incompetency. More
by nj
Employees Worked With
Alex Rozenberg
January 31, 2017
Great sales department The sales department was fantastic. John Byrnes was my salesman and made the process seamless, quick and hassle free. John was very well prepared be The sales department was fantastic. John Byrnes was my salesman and made the process seamless, quick and hassle free. John was very well prepared before I arrived. There was very little to do except discuss small details and sign papers. Everything was taken care of before I step foot in the door, and he made the sales process enjoyable and without worry or doubt. The manager Lee was fantastic as well. He made me feel confident I was getting the best service and best deal possible, and kept the process efficient and quick. I'm grateful for Open Road BMW for their professionalism and good service. More
by blee000
Employees Worked With
John Byrnes, Jooyoung Lee
January 18, 2017
Excellent experience These peole were great. They went out of their way to make sure that everything worked out well. The employees are super nice and i have only the best These peole were great. They went out of their way to make sure that everything worked out well. The employees are super nice and i have only the best reccomendation of this dealership. More
by Krate
Employees Worked With
Thomas
