Open Road BMW

Ordered a 2011 X-5 35d in early May for delivery before the end of June. Shipping was delayed from the factory so did not take delivery until July 2. Car is wonderful! The sales experience had a few glitch the end of June. Shipping was delayed from the factory so did not take delivery until July 2. Car is wonderful! The sales experience had a few glitches, but the sales manager Victor was able to fix any problems. I would definitely buy from Open Road BMW again. More

I have been back 4 times now with my 05 X3 leaking water into the front and rear of the vehicle after it rains. After several attempts by Open Road to fix the leaks we were told it was finally all fixed. I into the front and rear of the vehicle after it rains. After several attempts by Open Road to fix the leaks we were told it was finally all fixed. I went to pick up the car yesterday and needless to say it had rained that night and the battery compartment had an inch of water in it as well as the passenger floor was soaked. The service personnel were very appologetic and sincere in their desire to fix the problem but we are heading on to 5 attempts to fix and 20 days of being out of service. I am very frustrated with a BMW dealership and their skilled technicians unable to 1. diagnose the problem(water only runs downhill) and 2. to make a complete satisfactory repair. This is a certified pre-owned vehicle purchased from Open Road BMW less than 2 years ago. More

I have been a repeat buyer of BMW's, all for good reasons. I had a 2007 BMW 335i convertible, in mint condition, but wanted a car with the new I-drive. I wanted to receive a fair amount for my trad reasons. I had a 2007 BMW 335i convertible, in mint condition, but wanted a car with the new I-drive. I wanted to receive a fair amount for my trade and was not willing to negotiate for less. I had my sights on a new 2009 335i convertible, fully loaded, from a competitor dealer who was offering it at a greatly marked down price (from original MSRP). I called Open Road BMW and was connected with Tony. Tony was amiable and quite knowledgeable, and understood what my needs in a new car would be. I agreed to visit Open Road BMW to test drive their new 2009 335i convertible. As I took the car for a test drive, Tony explained its many features/functions. Back at the dealership, Tony sought his manager's approval for the terms that I presented for the swap. Charlie, the sales manager, presented an offer, taking into consideration the difference between the new car cost and the value of my trade. I was made welcome to consider their offer and not rushed or pressured to accept it. I was impressed with their professionalism and sincerity. The dealership staff is genuinely interested in repeat business and in maintaining customer loyalty. Tony and Charlie made my buying experience a pleasure. I am not only a repeat BMW owner, but a new completely satisfied Open Road BMW customer. More

I traveled from South Jersey to Open Road BMW because they had what I was looking for in their inventory. My experience in dealing with the staff at Open Road was pleasing and they were true to their wor they had what I was looking for in their inventory. My experience in dealing with the staff at Open Road was pleasing and they were true to their word. The listings were precise and accurate for both vehicles I looked at and test drove. I ended up purchasing a car that same day and I couldn't be happier. It's a beautiful car. More

Charlie Willis was very polite, professional, and well-versed in the BMW car line. When I am ready to trade in my old BMW, he will be the salesman to help me out. I am thinking of ordering a new BMW well-versed in the BMW car line. When I am ready to trade in my old BMW, he will be the salesman to help me out. I am thinking of ordering a new BMW 3-series.The sales manager, Charlie Dellow was also very knowledgeable, professional and courteous, and he is quite an asset to the Open Road BMW dealer. The showroom also looks great! The pastries in their new cafe were wonderful. This dealership has really made me feel welcome, and it felt like they were happy to have me visit. More

Suzana was a pleasure to work with. She was friendly, and really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charl really listened to what I wanted and was looking for. She wasn't pushy like most other car dealers. She also worked hard with her sales manager Charlie, to get me to a price that I considered fair and affordable. I would highly recommend her to friends and family. More

This has by far been my best buying experience, this is my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walke my 7th vehicle I have owned. Alan Stein was the nicest, kindest, honest, and most helpful salesman I have ever worked with. From the minute I walked through the door him and Alex were there to help me walk out of the door with a car. Alan spent extra time showing me every feature of the vehicle (2007 BMW 328i)and made sure all of my questions were answered. Did I mention they gave me a fabulous deal on a CPO vehicle in excellent condition. I highly recommend everyone who want a BMW to visit Open Road and ask for Alan Stein. I guarantee he will make your buying experience as pleasant as mine. More

I brought my vehicle in for service for a issue I have had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghus had for several months. I have taken it to other dealers and neighborhood mechanics and the issue has yet to be resolved. I was greeted by Frank Ghusson in service and explained my issue and he was excellent. Not only did he pay attention but he had one of the mechanics go for a road test with me to Identify the noise. I was introduced to Stelios and he came out for a road test, he was very patient and we finally reproduced the noise. He explained that they would do what they can to pin point and repair it. I was given a loaner car and received a call the next day that the car was ready. I am very please to say I have not heard the noise since. Thank you Frank and Stelios I can now drive in peace. More

It is a very friendly place, very professional. I was allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we allowed to look around without anyone "hovering" yet knew there was someone there to take care of me with any questions I might have. Even though we were about to have a major snowstorm, and all the cars had been brought in, and my car was way in the back, I was told it would be no problem to have them all moved out so I could test drive my car! No one said "can you come back?" How nice! Deepak was very kind. And Alison got me a better deal at the bank than we had expected. Kristen was very professional and explained everything to me clearly. I had a great experience at Open Road used cars! More

Just found this site , I know most people use this to post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small prob post negative feelings about there service experiences.Last year I recieved my new leased 135i from Steve Hourican ,thanks steve!! i had a small problem with the radio,it would stop working for no reason..I called for an appointment , was able to get in right away with a loaner ..needed one becuase they said the programming takes several hours.. When I picked up the car,the car was cleaned and the personell were very friendly ! Radio and of the car have been perfect since!Highly recommend open road of edison to there sales and service! More