Open Road Chevrolet

I informed the manager, Steve, that I was disappointed with the sunroof installation on my vehicle. I explained how excited we were to see the finished result, but he laughed in my face. They ruined my ca with the sunroof installation on my vehicle. I explained how excited we were to see the finished result, but he laughed in my face. They ruined my car. I will never purchase a vehicle from this establishment again. I was promised a panoramic sunroof, which I learned later that it’s something impossible for them to do, but this is what I received instead for $1,500. More

I recently had an incredibly disappointing experience with Open Road Chevrolet that I feel compelled to share, especially for those who, like myself, are navigating the complex world of car buying for th with Open Road Chevrolet that I feel compelled to share, especially for those who, like myself, are navigating the complex world of car buying for the first time. As a college student on a tight budget, every dollar counts. So, when I was charged an astonishing $18,000 for a car that I later discovered was worth less than half that amount, I was left not just heartbroken but also buried under a debt mountain. This situation forced me to purchase another vehicle, further straining my finances, because the initial car was constantly failing. What makes this experience even more frustrating is that my trust in Open Road Chevrolet wasn't incidental. My single mother and grandmother had also placed their trust in them, only to be let down. Both have since vowed never to return or recommend them to anyone. It's disheartening to realize that this dealership seems to target individuals who are less knowledgeable about cars, preying on our lack of experience to push deals that are far from fair. Adding insult to injury, when I took my plight to a new dealer in hopes of finding a solution, they were shocked at the price I had paid. They confirmed my worst fears – I had been significantly overcharged for a car that was "not worth anywhere near" the amount I was charged. This new dealer's honesty was a small solace in an otherwise disheartening ordeal. Open Road Chevrolet's approach to business is deeply troubling. They present a friendly facade, with smiles and handshakes, but their actions tell a different story. They exploit the vulnerabilities of customers like me, who simply sought a reliable vehicle to support my education and daily life. It's a lesson learned the hardest way possible, but I hope by sharing my story, I can help prevent others from falling into a similar trap. More

Had the worst experience with this dealership. They will destroy your credit and never call you back. Even after you persist, they don't give the courtesy of a follow-up call the salesman I had ha They will destroy your credit and never call you back. Even after you persist, they don't give the courtesy of a follow-up call the salesman I had had the worst attitude. Will absolutely never recommend. More

The worst! Daniel Murphy was the service advisor the day I went. I told him probably the sway bar links were bad. Got very defensive and dry about it with his r Daniel Murphy was the service advisor the day I went. I told him probably the sway bar links were bad. Got very defensive and dry about it with his response saying well you don't know that it will take about 20/30 minutes to check that, then he hand me a document to sign and good thing I noticed a 107.50 charge to check the noise but he never told me, just said initial here and there.Very bad and unprofessional approach to the matter. I told him to forget it and left to another dealer that can reasonably and honestly can work better with their customers. More

This place has a very shoddy operation. Soon as you mention Carfax the salesman conversation changes. I called to inquire about a vehicle earlier today and the salesman proceeded to tell me Soon as you mention Carfax the salesman conversation changes. I called to inquire about a vehicle earlier today and the salesman proceeded to tell me about how many calls he's had on the vehicle today and how much work they had done to the vehicle. I said I understood at which time I asked if he would mind sharing the Carfax with me on the vehicle, this young man went on trying to explain to me about tires and fresh fluids ECT,but ignored my question about the Carfax altogether which was extremely annoying.i asked about the accidental history in which I was mostly interested in being as though I own a business myself and I don't want to waste (12) hours of my day driving up to NJ to purchase a vehicle that isn't what they claimed it to be, transparency goes a long way when dealing with the public, I'm leaving this review so that other's will read this review and hopefully it will help this establishment correct this issue. More