Open Road Honda

Very happy!! I just bought my new car from Gary Liu. He was extremely nice, professional and easygoing. All of the employees that I interacted with at this Honda I just bought my new car from Gary Liu. He was extremely nice, professional and easygoing. All of the employees that I interacted with at this Honda dealership seemed to be genuinely pleasant and nice. There was no pressure to buy a car and the transaction was relatively smooth and easy. Gary's pleasant demeanor lessened the stress of buying a new car. I would highly recommend this dealership and my salesperson, Gary Liu. More

Andy Zhang a great salesman I and my wife bought our new Honda CR-V two days ago at Open Road Honda with Andy. We got the sale done quietly and made the experience exceptional. I and my wife bought our new Honda CR-V two days ago at Open Road Honda with Andy. We got the sale done quietly and made the experience exceptional. Friendly approach with no pressure and complete honesty. Andy is truly there to serve! More

Best sales person Sheena Gardner have a Great customer service, knowledgeable, friendly. We comment open road Honda because of The great service, low price and friendli Sheena Gardner have a Great customer service, knowledgeable, friendly. We comment open road Honda because of The great service, low price and friendliness of their employees. Thank you so much Sheena Gardner for helping us to find what exactly we were looking for. More

Dealer with baleful words Not sure how other dealer like, but this dealer is really terrible! Look at how he said to us: 'I am a 16 years golden dealer, I have right to block Not sure how other dealer like, but this dealer is really terrible! Look at how he said to us: 'I am a 16 years golden dealer, I have right to block one person from the market. This person will never get a car in US.' 'If you don't have 2000 more money, why you choose this one? You should go back home, save more money then come to buy a car.' He thought we know nothing and try to lie to us. There are too many dirty pool want to list here. Overall, Gray Liu is the worst liar we ever see. More

friendly and personal experience, highly recommended This was a friendly and personal experience in buying a used car at this dealer, Open Road Honda at Edison. Sales rep, Ralph Santiago greeted me as so This was a friendly and personal experience in buying a used car at this dealer, Open Road Honda at Edison. Sales rep, Ralph Santiago greeted me as soon as I stepped into the sales office. His friendly and personal manner immediately made me at ease and felt comfortable in joining a conversation with him. He took his time and patiently showed me what I was looking for. There were several choices of what I was looking. Ralph patiently explained everything to me, and ever push me one way or the other at anytime. It was my own decision to pick the car I wanted. Ralph was great. I will recommend Ralph Santiago for everyone looking for a used car at Open Road at Edison. More

Honda Pilot! I got my first financed car here. I went way over my budget but Sam really worked with us and helped us get the car we wanted! Great person to talk t I got my first financed car here. I went way over my budget but Sam really worked with us and helped us get the car we wanted! Great person to talk to to explain everything step by step. Made everything so much easier. More

Awesome customer service!!! Love the attention and the help I received from Ms. Zulis Linares. She was a great help in assisting me find the perfect car for a great car. She was Love the attention and the help I received from Ms. Zulis Linares. She was a great help in assisting me find the perfect car for a great car. She was very nice and attentive and she reassured me that I would get the best quality service possible. She made me feel like a valued customer. More

Pathetic I told always my steering wheel is vibrating/shaky when I apply break.. The service agent Mira told exactly these words "if u live near water body or I told always my steering wheel is vibrating/shaky when I apply break.. The service agent Mira told exactly these words "if u live near water body or drive in water it is bound to happen. It is not safety concern." I was speechless...and when i question more..then she tried to counter by saying my appointment didn't say anything about steering wheel complain so she can't look.. then the other guy told they gave 2 different systems and not in sync... what a waste place. . Better goto to somewhere else More

Pure excellence! Kaylynn Diaz is an excellent sales person! She assisted me every step of the way and the entire car buying experience was very pleasant indeed! She is Kaylynn Diaz is an excellent sales person! She assisted me every step of the way and the entire car buying experience was very pleasant indeed! She is an asset to Open Road Honda! Everyone should ask for Kaylynn Diaz when in Edison Open Road Honda! More

Experience buying 2015 Honda crv The salesman was informative and polite when he greeted us at the door and showed us the crv. At first he promised 1500 off the listed price then came The salesman was informative and polite when he greeted us at the door and showed us the crv. At first he promised 1500 off the listed price then came back and said the only option was to meet an offer for a reserved car and that everything was already reserved because the car we were interested in was rare, so that bumped the price back up $900. Okay that makes sense. When we asked questions about the price and questioned the milage (first he said it's brand new so should only have 15-20miles. Then offered to check and it turned out to be 44 miles), he insisted that he already explained the reasons but still tried to be accommodating and got his manager to offer 2 free oil changes. This salesman was actually really good and tried his best to accomodate what we were looking for. The bad aftertaste i have is with the free oil changes. Watch out for their offer for free oil changes. Manager promised that his offer for 2 free oil changes meant the car would be covered for the year. The fine print on the offer paper has an expiration of 30 days. How do I use these 2 free oil changes for a brand new car and the offer expires in 30 days? ??! The manager basically lied to my face about honoring that offer before I could see that there was a fine print. Towards the end, it seemed like they were just pushing for a sale. I was exhausted and had already decided on buying the car so i just wanted to get out of there but did not appreciate the fake free offer and the push on the price increase after the initial lower price. I wish I pushed more to stick with the original lower offer for same day sale. Later in the finance office, the insurance package I had to buy because of the loan financing covered maintenance (including oil changes...) and he said it was required because of my credit score.. uh what? Total fees brought the total up couple thousands. I felt stressed leaving the dealership but will have to admit that if there was a positive factor, it was with the salesman and his knowledge of the cars. More