Open Road Honda

I went in with my checkbook ready to purchase a new Honda Oddysey. I made a great deal only for a Senior Sales Manager to step in, by the name of Eugene Poznyak. He went back on the deal and added on many Oddysey. I made a great deal only for a Senior Sales Manager to step in, by the name of Eugene Poznyak. He went back on the deal and added on many extras which he wanted to charge me for. I don;t like my time being wasted and walked out, only for him to chase me and bring me back in. He sat me down and gave me the same crummy deal. I walked out a second time and Eugene ran out again (unbelivably)with a new contract, with exactly what I wanted. As we approached closing time, I wanted to tie up the deal and just go home. While I waited, I noticed him at the far end of the showroom, dealing with another customer. I had no time for this nonsense, so as I walked out, he ran after me again. He presented me with the contract. Upon close inspection, he had changed this back to the old one he presented. When I pointed this out to him, he had the nerve to say, "I couldn;t really offer you that one" and thought it was a big joke. The nerve of this guy is unbelivable. The most uprofessional guy and cheat I have ever had the misfortune of dealing with. The next day I went to Yonkers Honda in Westchester, NY and about the same car for the deal/price I wanted. I walked out of there with what I wanted in under 30 minutes. Gary Misko was the dealer and he's a gem of a guy. Highly reccomended if you want excellent service. More

After getting very bad experience from Princeton Honda, I stopped by open road honda and got excellent deal. Just lease 2012 Honda odyssey touring and got the great price. Courteous sales people and no press stopped by open road honda and got excellent deal. Just lease 2012 Honda odyssey touring and got the great price. Courteous sales people and no pressure when I negotiate the price. Sales guy Stanley, Jamal & GM Hassan were very friendly and professional. Also facility is very neat and clean. I wil recommend to any one who looking for honda vehicle should stop by there. More

I've bought New Honda Odyssey in 2008 and did not have any complaints but this weekend i went to buy New Honda CRV. I did tell them clearly that i'm not going to finance with Honda in the beginning of our any complaints but this weekend i went to buy New Honda CRV. I did tell them clearly that i'm not going to finance with Honda in the beginning of our conversation. In the end i've realized that they are all big piers. During negotiations it happened 3 times . First they say a number and when i've agreed for that they go inside and come back after 15mins and say we cannot give you for that price. Though i have reminded them that it was them who said they can only sell for that price and i'm agreeing for that. They simply lie. I will never recommend any of my friends to g there to buy. My expertise with DCH and Planet honda is very good. More

I was looking for a pre-owned Pilot since I had lost mine from Hurricane Sandy. I saw one online and emailed the dealership to see if it was available, but I was told there was a deposit on it and will be co from Hurricane Sandy. I saw one online and emailed the dealership to see if it was available, but I was told there was a deposit on it and will be contacted if it became available. A few days later while I was about to buy a Pilot at a different dealership, I received an email from Jeffrey Burke who's the Internet manager for Open Road Honda stating the vehicle I was interested in became available. My husband and I quickly discussed leaving one dealership for the great opportunity of getting the car we were originally interested in. It was a 2011 with low mileage and definitely in our price range! We couldn't have been happier with the service and getting all the paperwork out of the way as quickly as possible so I could drive away with my Pilot! Many thanks to Jeff, Bill, Charles and everybody involved with my transaction to replace my Pilot!! I would definitely recommend you!!!! More

The service was crappy.... These sharks tried to pull a fast one..... And took their time about giving our deposit back (who does that?). My husband and I felt like they were trying 2 take advantage of u fast one..... And took their time about giving our deposit back (who does that?). My husband and I felt like they were trying 2 take advantage of us.....WE DO NOT RECCOMEND OPEN ROAD when looking to have the best car buying experience More

This is the frist time I am trying to buy a car and walked into this showroom to look at the cars. The sales manager held me up for 4 hrs tried to connivence me, but I wanted to look at more cars and t walked into this showroom to look at the cars. The sales manager held me up for 4 hrs tried to connivence me, but I wanted to look at more cars and then make a decision. But the sales manager ERIC has convinced me to pay a deposit of $500 (SAID IT IS REFUNDABLE) to lock the car for 1 day. Now I go there and was told that the deposit is not refundable according to store policies. I was never told about any policies when I was making the payment. These are Cheap tricks played by the people I dealt with. I am going to report this to Honda America. More

Recently purchased a 2009 certified pre-owned Honda CRV from there on Labor Day Weekend. We were prepared for the worst and was pleasantly surprised. Great customer service from Tim throughout the entire p from there on Labor Day Weekend. We were prepared for the worst and was pleasantly surprised. Great customer service from Tim throughout the entire process. Andy in Finance was able to secure the best rate possibly from Capital One Auto Finance. I would highly recommend them and especially Tim for anyone looking to buy a great used car. More

We purchased a new CRV in March. Abby was our salesperson. We negotiated $800 off + 2yrs of free oil changes. We met with the finance manager (I forgot his name) after being at the dealership fo salesperson. We negotiated $800 off + 2yrs of free oil changes. We met with the finance manager (I forgot his name) after being at the dealership for several hours waiting for our turn. He was a snake. He had classical music playing in his office and was schmoozing my family while he stealthily slid the papers under our noses to sign. After we came home, exhausted, we looked over the paperwork and realized that we paid full price for the car and the taxes were rolled into the payment plan. He didn't mention the taxes at all among other things. We would've paid the taxes up front instead of paying interest on that. It was our mistake that when he sat us down and told us he would explain everything that we took his word for it. In reality, he didn't explain anything, but we know all about his daughter and his 3 grandkids, Kia, Mia and Nia (names rhyme). Now it is August and time for my first oil change. I looked through my paperwork only to find it doesn't mention any free oil changes. Somehow, I am not shocked, but disappointed. I've called the dealership 3 times and was told on 2 occasions that Abby is no longer there so I left messages with 2 other people, Jason Lee and Bono. They haven't returned my calls. I called the 3rd time and was told by Mike that Abby is back. I've left a voicemail for her but don't have much hope that she will return my call. Overall, it was a terrible buying experience. When we were ready to drive the car off the lot, the gas tank was a little more than half full and Abby didn't show me how to turn on the lights or any basic functionality of the car. She hooked up my phone to the bluetooth, though. I would not recommend this dealership to anyone nor will I go back there for another car. More

I was very happy with Open Road Honda. I would definitley recommend them to anyone. From the minute my husband and I walked in everyone made us feel very welcome. My salesperson Julia Garcia-Santiago was ext recommend them to anyone. From the minute my husband and I walked in everyone made us feel very welcome. My salesperson Julia Garcia-Santiago was extremely friendly and very courteous. She is very knowledgeable with explaining all of the details of the vehicle. She was extremely helpful with everything and went out of her way to make us feel comfortable with the process of the purchase. She is a great asset to Open Road. I would definitely recommend her to anyone as well!! She is 10 in our book!! More

Open Road Hoda is typical highway Dealership... Employee does not care about customer and uses old fashion sales process. I went to purchase vehicle couple times but they have hidden prices and add more mo does not care about customer and uses old fashion sales process. I went to purchase vehicle couple times but they have hidden prices and add more money on to sales bill... example, you price negotiated should be final but they would add DELIVER CHARGE to bill which is included in price but they add it on top of you negotiated price. They drag buying process to drain energy, as I said uses old fashion highway sales process... Because of Unpleasant experience Open Road did not earn my business... More