Open Road Mazda of Morristown

The overwhelmingly negative reviews do not lie. I came in here in November 2022 to inquire about purchasing a new 2023 CX-5 as my 2019 CX-5 lease was ending in December 2022. I was promptly greeted I came in here in November 2022 to inquire about purchasing a new 2023 CX-5 as my 2019 CX-5 lease was ending in December 2022. I was promptly greeted and sat down with a "top salesperson in the country for Mazda". I told him about an offer I received and he began to berate me, telling me, "You'll never actually get that, those numbers are fake, good luck and come back when you don't get the deal". He was incredibly rude and offered me a CX-5 Premium Plus ($38k MSRP) for $556/mo with $4k out of pocket. Needless to say, I did NOT take the "offer". Guess what? The "deal" that he told me I'd never get, I got at Wayne Mazda. Open Road Mazda should send some of their salespeople in undercover to learn how to sell cars and be nice to the end customer. I only went to Open Road because it was slightly closer to me and I like to give everyone a fair shot at my business. I am a paying customer who could afford any car in the showroom, and this is how they treated me. I am so happy that I never have to deal with Open Road Morristown and am going to give my business to the other Mazda dealer until I get sick of driving a Mazda. You need to do a significant audit of your sales practices and be kind to the person who makes you money, the customer. I was inspired to write this review (despite initially not wanting to damage the reputation of Open Road Mazda) after a friend recently visited the showroom for a CX-5 a few weeks go, and had the SAME treatment I did, back in Nov 2022. Needless to say, I directed her to another Mazda dealer (on Route 23) who gave her an incredible deal and was most importantly, kind, to her (and myself). Please do not do business with Open Road Mazda of Morristown. Unfortunately, I cannot recall the salesperson's name, but it may have been Vladimir. Please don't quote me on that. However, do not contact me about changing my review either, it will never be changed because the service to myself and my friend was appalling and reminiscent of the days that dealerships used to be known for being "shady" and playing tricks. More

Robert Anastasi made the entire purchase experience painless. Very patient, helpful and answered all my questions and concerns. Excellent salesperson and excellent purchase experience. painless. Very patient, helpful and answered all my questions and concerns. Excellent salesperson and excellent purchase experience. More

Dishonest. Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across t Old school car salesman, manager, and finance person that pass you back and forth and write numbers on the backs of envelopes and slide them across the desk. It's so bad and ridiculous that it's kind of funny, but really it's just a bad experience. Don't go here. If you like Mazda, just go to another dealer. More

Nice people, they stayed late to assist me with my purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! purchase. Bit of a delay on my registration waiting they've promised I'll receive it this Friday, yeah! More

I purchased a Mazda CX-5 in February and have been meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sal meaning to give this place a review. A big thanks to Julio Vilchez for his professionalism and patience with all of the questions I had AFTER the sale of my car. Julio has been very kind in assisting me anytime I called. The other sales people were very kind and accommodating to my son with Autism; the entire time we were there. I love my new car! More

Refrain from buying a car in this place. They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 month They made me have a ticket and go to court for the negligence of never giving me my license plates. They retained my license plates for 2 months, they never called me and when I asked the seller JULIO VILCHEZ he cheekily told me that I could transit my car with an expired license plate without having problems, he said DMV was late on their process even when I asked so many times and even when they have my plates ready since February 10 (that’s what they said) it wasn’t until March 6 that I had the ticket so I reach them and they realized that they had the plates God knows since when… Now I have an unfair court and a ticket to pay for their negligence and lies. They are dishonest, never trust this dealer. And not to mention the other director PAUL, a person who say lies in front of your face to cover his back instead of accepting his mistakes and offering an apology he treats you like garbage. More

Sherif Haskaj is a pleasure to deal with and makes sure his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to his customers are fully informed and happy. I met Sherif for the first time 3-years ago when I decided to lease my very first Mazda. Fast forward to 3-years later now, I decided to buyout my lease which made the most sense financially, and I only had 14,500 miles. The staff and Melvin Duran were also friendly, and helped me get the lowest rate when we were looking into which was the best auto loan option. The service department also performed a lease buyout inspection at no additional cost within an hour to make sure my Mazda CX-5 was in good working order before I drove off. All in all, I highly recommend Open Road Mazda of Morristown. More

They stole our car! We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates an We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates and got no information. Finally at 430 they told us they had taken the car apart (without our permission) and didn’t have the part (which we never approved anyways) so we couldn’t drive it… for who knows how long. They refused a loaner, refused to apologize for the inconvenience, and said they would under no circumstances give us a discount. Finally we said put the car together. We have kids who need to go to school, we need to get to work, we need the car. Finally they said they would put it back together. I’m actually afraid they have compromised the safety of the car! Just the check engine light was on. What could they have been doing? We only wish we knew. Will never come back here. More