Open Road Mazda of Morristown

They stole our car! We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates an We took it 9am Friday and end of day they asked to keep it saturday, without explanation. Saturday we called six times through the day for updates and got no information. Finally at 430 they told us they had taken the car apart (without our permission) and didn’t have the part (which we never approved anyways) so we couldn’t drive it… for who knows how long. They refused a loaner, refused to apologize for the inconvenience, and said they would under no circumstances give us a discount. Finally we said put the car together. We have kids who need to go to school, we need to get to work, we need the car. Finally they said they would put it back together. I’m actually afraid they have compromised the safety of the car! Just the check engine light was on. What could they have been doing? We only wish we knew. Will never come back here. More

The lease transaction with Sherif Haskaj was smooth and efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. More

My car leasing and subsequent buy out of my lease went smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. More

I contacted numerous Mazda dealerships (Wayne, Ramsey and Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tact Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tactic that many people find unreasonable and uncomfortable. On the other hand, when I contacted Robert Anastasi of Open Road Mazda of Morristown, he was more than happy to take the time to talk with me over the phone, answer my questions, fax documents and contracts to me for my review and just create a courteous, no pressure way of dealing with me, the customer. It's what sold me on Open Road Mazda of Morristown. I ended up putting a deposit on a new car! More

Service department is a total ripoff. Brought CX-5 to have DRL replaced under recall, as 1st repair didn't work. Charged $200 to 'diagnose' that the DRL wasn't working and then tells me it isn't covered have DRL replaced under recall, as 1st repair didn't work. Charged $200 to 'diagnose' that the DRL wasn't working and then tells me it isn't covered under the recall because the recall was already done and want $1300 for new headlamp. Also claims battery is cracked from hold down clamp being overtightened, I inspected myself, neither overtightened nor cracked, battery tested fine, wanted $275 for new battery. Claims coolant is critically low, I added 4 oz to get overflow reservoir back up to the max level, wanted $240 for coolant flush. Claims brake fluid low, level halfway between min and max. Stay away from this place. More