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Open Road Mazda of Morristown
Morristown, NJ
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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197 Reviews of Open Road Mazda of Morristown
December 31, 2022
Beware of dealership and reconditioning fees that are added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there th added to your quoted price. I received a quote from Open Road through TrueCar on my phone and drove 2+ hours to buy the vehicle. When I got there the fees added beyond the state taxes totaled $3300 dollars. 800.00 doc fee, 1900 reconditioning fee, 300 warranty that was not optional, and 300 for tags. Isn't the above a kind of bait and switch? Sales person was very nice and professional...but I walked due to the undisclosed fees More
by clyde
Employees Worked With
I don't know how to spell his name
December 27, 2022
The lease transaction with Sherif Haskaj was smooth and efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. efficient. He is a pleasure to deal with and really cares about having his customers fully informed and wants to see his customers happy. More
by MazdaTimeaThree
Employees Worked With
Sherif Haskaj
August 27, 2022
My car leasing and subsequent buy out of my lease went smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. smoothly and easy. Robert Anastasia was great. He was professional, helpful and wonderful to work with. More
by Dcohen66
Employees Worked With
Steve Mottolla
August 13, 2022
I contacted numerous Mazda dealerships (Wayne, Ramsey and Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tact Lodi) and all three of them refused to answer any questions over the phone. Their sales pitch was "you have to come in" which is a strong sales tactic that many people find unreasonable and uncomfortable. On the other hand, when I contacted Robert Anastasi of Open Road Mazda of Morristown, he was more than happy to take the time to talk with me over the phone, answer my questions, fax documents and contracts to me for my review and just create a courteous, no pressure way of dealing with me, the customer. It's what sold me on Open Road Mazda of Morristown. I ended up putting a deposit on a new car! More
by fotograaf1957
Employees Worked With
Robert Anastasi
June 08, 2022
My car buying experience here went very well I left a happy customer. The finance manager worked diligently to help me get into the vehicle of my liking. Once I left the lot my buying experience turned i happy customer. The finance manager worked diligently to help me get into the vehicle of my liking. Once I left the lot my buying experience turned into a stressful one. This is my second time buying a car from this dealer and unfortunately this is the second car I’ve had MAJOR ENGINE PROBLEMS with. The first car they fix within 2 weeks. This car has taken them a month to work on WITH NO communication from the service department. THEY still have the car. I have not been able to work or drive the vehicle for the past 4 weeks. I have reached out to the VP, “Vlad”, and he has not ONCE returned my calls. I at least would have expected a call back from the Owner, Michael Māoris, because of how bad this experience has been. That still hasn’t happened despite giving my contact information to the dealer MULTIPLE times. To make matters worse whenever I actually speak to a receptionist I’m made to feel like I’m an annoyance because I’m calling too much. More
by Kevinspearman
Employees Worked With
Vladimir Nastelon
May 27, 2022
Jash was the best salesman on the floor. Very informative and answered all my questions. Although still keeping my options open for my next purchase, he’s making lean more towards a Mazda. Very informative and answered all my questions. Although still keeping my options open for my next purchase, he’s making lean more towards a Mazda. More
by oliknows
Employees Worked With
Jash Soni
May 21, 2022
I had a follow up appointment at 11:30 to buy the car. They called me at 11:09 letting me know it was sold. I understand that first coke first serve but why call me the night before to schedule an appoint They called me at 11:09 letting me know it was sold. I understand that first coke first serve but why call me the night before to schedule an appointment with me. On the phone the night before I did mention I’d be purchasing. More
by Am
Employees Worked With
Steve Mottolla
March 08, 2022
Horrible place! Hide fees in contracts also dont give you paperwork when you SIGN day of and steal deposits. Wheres your business on BBB? Hide fees in contracts also dont give you paperwork when you SIGN day of and steal deposits. Wheres your business on BBB? More
by Mmmmmk
Employees Worked With
Steve Mottolla, Vladimir Nastelon
January 18, 2022
Service department is a total ripoff. Brought CX-5 to have DRL replaced under recall, as 1st repair didn't work. Charged $200 to 'diagnose' that the DRL wasn't working and then tells me it isn't covered have DRL replaced under recall, as 1st repair didn't work. Charged $200 to 'diagnose' that the DRL wasn't working and then tells me it isn't covered under the recall because the recall was already done and want $1300 for new headlamp. Also claims battery is cracked from hold down clamp being overtightened, I inspected myself, neither overtightened nor cracked, battery tested fine, wanted $275 for new battery. Claims coolant is critically low, I added 4 oz to get overflow reservoir back up to the max level, wanted $240 for coolant flush. Claims brake fluid low, level halfway between min and max. Stay away from this place. More
by todd92
Employees Worked With
Steve Mottolla, Vladimir Nastelon
