Open Road Mazda

Great experience! Thank you Margrett! Did our research we were clear on what we specifically wanted. Use the Geico auto buying site and Margrett reached out within an hour. The other dealers were offering me were clear on what we specifically wanted. Use the Geico auto buying site and Margrett reached out within an hour. The other dealers were offering me a market adjusted price that was $2000 over sticker price. The team at open road did not play that game. 2 to 3 hours after walking in my son drove off the lot with the exact car he wanted. Extremely happy with the purchase. Thank you again Margrett and open Road. More

Extremely deceptive advertising. In the past I leased 2 Extremely deceptive advertising. In the past I leased 2 vehicles from this dealership - no major problems. I have 3 payments left on my current Mazd Extremely deceptive advertising. In the past I leased 2 vehicles from this dealership - no major problems. I have 3 payments left on my current Mazda CX-3 that my stepdaughter drives - time to start looking for a replacement. I get a letter from Open Road Mazda stating that as a preferred customer I get a special deal - lease of Mazda CX-30 for 54.00 dollars less than my current monthly payment (250.00), with a down payment of 660.00. Letter was signed by their general manager and general sales manager. I looked at the numbers - deal looked very reasonable. I thought that it's the end of the month and they want to get rid of some of CX-30 from their inventory. I made an appointment, and showed up with my step daughter who was excited to get a new car. After spending about 1.5 hours in the dealership - test drive, documentation, it was finally time to make the deal. Salesperson took Mazda's letter and went to speak to the manager. He came back and informed me that lowest monthly price that they can offer is 347.00 - almost a double of 194.00 that was in the letter! When I asked "what about the letter, why did you send it to me with these numbers" I got no reasonable explanation. Not mad at the salesman but at people who wrote and sent this deceptive letter. What a letdown and a waste of time. Will not be lured by Open Road Mazda again. More

Paid to have my car installed with Apple play. When I got my car back, there were scratches all over the dash around where they had to remove the little screen to install the software. The scratches were slo my car back, there were scratches all over the dash around where they had to remove the little screen to install the software. The scratches were sloppily covered with permanent marker. They tried to tell me that all the scratches had been there before, and tried to intimidate me at the dealership when I confronted them. The service repair technician lied to my face about damaging my car saying he "couldn't see that well in the dark". I even had pictures of what the dash looked like before. I had to pursue other means to get compensation. Do not get your car serviced here. More

I purchased used 2018 Mazda 3 from this dealership. They charged me $700 for used car prep and $299 for royal guard (I was told its mandatory as per their rules). Their salesman Mikhail told me they had put charged me $700 for used car prep and $299 for royal guard (I was told its mandatory as per their rules). Their salesman Mikhail told me they had put new tires, one of them got punctured in couple of weeks and tire shop told me they are not new, they are 2017 tires. Now I have to pay again for tires. Complete fraud for a car dealer. Suggest people to stay away. More

Just bought a Mazda 3 from Eric. This was the best experience i have ever had buying a car. Honest, straight forward, no bait and switch. Saw car on cars.com, car was there, price was same, bought the experience i have ever had buying a car. Honest, straight forward, no bait and switch. Saw car on cars.com, car was there, price was same, bought the car. Thanks again Eric!!! More

I had a fantastic buying experience with Open Road Mazda. I had been looking for a CX-5 with the top level trim and they were very difficult to find. I had one deal fall through and another that was sold by I had been looking for a CX-5 with the top level trim and they were very difficult to find. I had one deal fall through and another that was sold by the time I got to that dealership. When a car came up for sale at Open Road I almost didn't inquire but ended sending my info on a Sunday night. By Monday morning I had received 2 follow ups from them. I spoke with Mark Rodrigo on the phone and told him my situation, I had a trade and was looking to get a certain amount and was already pre-approved at a low rate. The dealership was a far ride for me so I didn't want to waste my time if they could not give me what I wanted. Mark said he would look into it and call me back. He called back with final numbers but said they would need to see my trade to give me an offer. In the end they gave me a very fair offer on my trade, honored their advertised price and beat the interest rate I had gotten. Wow! It could not have gone better. I left that night with the car. Thank you. It was a real pleasure. More

I worked with a sales representative named Mark Rodrigo who was professional, honest, and highly accommodating on all levels. Of all, the cars I have bought over the years this was definitely by far the mo who was professional, honest, and highly accommodating on all levels. Of all, the cars I have bought over the years this was definitely by far the most rewarding and pleasant experience I have ever had. Hats off to Open Mazda of East Brunswick keep up the good work. Donald R. McCausland 5 Briarwood Road Rumson, NJ 07760 More