Open Road Mazda

Terrible....no sales experience Sales people have no experience with the car, have no idea how to even work a deal. Guy gives me some crazy deal without even running my credit. A Sales people have no experience with the car, have no idea how to even work a deal. Guy gives me some crazy deal without even running my credit. After realizing this guy and his sales manager are two idiots, i walked out while laughing at his face More

Open Road Mazda and Felix VanValen made purchasing my car a fun, pressure free and relaxed process. We loved working with this dealership and with Felix! We drove an hour from PA to buy our car there. a fun, pressure free and relaxed process. We loved working with this dealership and with Felix! We drove an hour from PA to buy our car there. More

I had the best experience in purchasing a car from Open Road Mazda New Brunswick. Thanks again I am one happy camper. Everyone went over and beyond the call of duty. Road Mazda New Brunswick. Thanks again I am one happy camper. Everyone went over and beyond the call of duty. More

I love my CX-5!! John Mitrione and Jim Pinney did a great job in assisting me in my new Mazda CX-5!!! They worked with me to get a deal that I was very comfortable and happy with. I get all my cars from John job in assisting me in my new Mazda CX-5!!! They worked with me to get a deal that I was very comfortable and happy with. I get all my cars from John and so do my family and friends. Phenomenal service! More

What a positive experience! Recently, I visited Open Road Mazda with the hope of test driving a new midsize SUV, the CX-5. I initially saw the car featured in a TV ad during Recently, I visited Open Road Mazda with the hope of test driving a new midsize SUV, the CX-5. I initially saw the car featured in a TV ad during a news program and frankly thought that it would be a good purchase. I'm a single mom with two young kids but I wanted something a bit sporty that was reasonably priced... besides, my red Mazda is damned cute! I say mine because the people at this dealership were beyond helpful and the price of the car was competitive with an internet one that I'd researched. The manager, John, didn't bat an eye when I proposed the price that the competition was selling my car for. He made me happy. I will be back. More

I drove over an hour to purchase a Honda HRV. Once I related to the UC Manager Johnny at Open Road that I was on the hunt for a new car - he didn’t waste any time and he certainly didn't let me waste mi related to the UC Manager Johnny at Open Road that I was on the hunt for a new car - he didn’t waste any time and he certainly didn't let me waste mine. It was like I had my own personal assistants aka Julia Roberts on Rodeo Drive in Pretty Woman. Johnny introduced me to sales and lease consultant Mike R. who took care of every conceivable thing painlessly and I’ve never had a faster experience in the F&I office. As busy as I am I don’t wish to spend a lifetime researching and haggling with staff to get a great deal. I like the fact that I was in good as well as capable hands. I couldn’t wait to get in my new car and ease on down the road. After all life is an Open Road . Thank you Johnny, Mike and the Open Road Mazda of East Brunswick Team! More

Great experience and a great deal I leased my daughter a new CX5 and I worked with Mark and he was great from beginning to end and that is why I made my purchase there even though I ha I leased my daughter a new CX5 and I worked with Mark and he was great from beginning to end and that is why I made my purchase there even though I have a Mazda dealer MUCH closer to where I Live THX S P More

They are the worst in dealers history. never buying mazda. I visited this place and it is unprofessional. They would not give you a quote and waited for longer than 2 hours. Did not get to test drive i mazda. I visited this place and it is unprofessional. They would not give you a quote and waited for longer than 2 hours. Did not get to test drive it and said f*** word before the customer also said I would not buy anyways. More

In this review I would just like to highlight certain points which I think a customer would not expect. The main problem is peace of mind a person wants when he buys anything. I bought certified Mazda CX points which I think a customer would not expect. The main problem is peace of mind a person wants when he buys anything. I bought certified Mazda CX-5 sports with 25k miles, and now when I go for servicing I was asked to get some parts mantainence done which is costing 650$. This maintainance was due on 27k miles , my point is when car was certified, was these things just ticked in sheet. At the time of sale I have been told you just have to change oil, now they are telling how its related to certified car, this is routine maintenance as your car has run those many miles. I remember this car was never serviced by first owner on those 25k miles run as per car fax, but I was under assumption that when dealer certifies they do atleast proper servicing. If I wrongly assumed and its my fault then also this review will help other people to confirm these things. To summarize I would say :- Dont buy certified car here , may be buy used car and spend 1000$ in maintainance which anyways you will spend but will get cheaper car. Measure you tire lining before buying, it should be 5/32 for all tires. More

Well today I called 8 times because nobody would answer the phone. My car has been there over a month. They can’t produce the parts. I haven’t heard anything in 2 weeks the service advisor I was working wi the phone. My car has been there over a month. They can’t produce the parts. I haven’t heard anything in 2 weeks the service advisor I was working with quit. They wouldn’t give me a loaner when I dropped off my car even though I walked passed 6 of them in the parking lot and Mazda wouldn’t help with a rental car. Needless to say I lost my job behind Open Road Mazda’s service department. The least they can do is fix my car in a timely manner instead of coming up with excuses as to why they don’t have the parts. Joe blames the warranty company the warranty company says the called and said the entire engine needed to be replaced when it didnt. If you want to be upsold with unnecessary service and have problems wrongfully diagnosed then this is the place to be otherwise find another dealer. It’s in their best interest to fix my car quick and in a hurry at this point not to mention mark in sales keeps calling every other day looking for referral customers. I wouldn’t send my worse enemy to them to them to buy a car let alone service their car I will sleep at night knowing once my CX-9 is finished they will never get my business. They can not pay me to do business in anyone of their dealerships. The discrimination here is very strong and I will never return here again I will make sure everyone I know doesn’t come here and I will make sure I tell everyone they know. More