
Open Road Mazda
East Brunswick , NJ

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119 Reviews of Open Road Mazda
A waste of time! I just wasted 2 ½ hours. I went to Open Road Mazda of East Brunswick to look at 2016 used Mazda Grand Touring and Touring Suv’s. I copied the on lin I just wasted 2 ½ hours. I went to Open Road Mazda of East Brunswick to look at 2016 used Mazda Grand Touring and Touring Suv’s. I copied the on line information from their website on Friday 1/4/19 and went to the dealership with the paperwork for 8 vehicles I was interested in listing from $18,995 to $21,995 on 1/7/19 and after settling on one that was listed at $19,995 we went in to figure out what the out the door price would be. It was then that the same exact Suv that I have copied from their website was mysteriously now $20,995 (it went up $1,000 in 3 days?) and the out the door price with everything included was now $24,495. They told me that they would sell it to me at the $19,995 price so that would bring it down to $23,495 out the door. When I was leaving a man who I am assuming was the manager asked the salesman to show me a 2016 Grand Touring Mazda that was not cleaned yet and said that he could do a deal in the $17,000 range (I guess that when you add on the $3,500 out the door plus tax charge it would have been $20,500 total) We went out to look at it and the interior was covered in cat urine and dry cat food throughout the entire SUV. (you can imagine the smell) I went back inside the dealership and told them I did not appreciate this experience. I am not looking to steal a car, just looking for a fair deal. Do yourself a favor and avoid this dealership. I have lived in East Brunswick for over 30 years. Steven Timson More
Leased Mazda CX5 My husband and I leased a Mazda through Mark Rodrigo ..the service was excellent he was very knowledgeable and answered all of our questions he gave My husband and I leased a Mazda through Mark Rodrigo ..the service was excellent he was very knowledgeable and answered all of our questions he gave us the best deal he could while speaking to Matt and Mike when we picked up our car the waiting area is fully stocked with goodies so customers can relax ..I would Recommend Open Road Mazda Route 18 For their large selection and excellent customer service More
Shaddy dealership Where do I even begin...I would sum this as the worst car experience and the most shaddy car dealership I have dealt with. First off, I saw their li Where do I even begin...I would sum this as the worst car experience and the most shaddy car dealership I have dealt with. First off, I saw their listing on car guru for 2008 White Jeep Wrangler X and contacted them. Jeep sold when I got there. Then miraculously..another white Jeep became available a week later and it turned out to be the same Jeep that was sold..hmmm...but was told that it was a different Jeep..then they confirmed I was in fact same Jeep. Got there again..test drove and saw leaky axle..they confirmed but want to charge me to fix it...crazy. We left but got phone call from salesman, Drew and sales manager, Matt agreed on the price and made the deal. An hour later got the phone call from Drew..that Jeep was sold to another customer...most likely for more money. This dealership is so shaddy and their words meant nothing and sold the Jeep from under us after we had a deal. What a nightmare!!!! More
Best dealership in the area! I’m a mother of 2, recently been looking into buying a reliable used car but was really concerned given my credit was not so good and not much $$ to I’m a mother of 2, recently been looking into buying a reliable used car but was really concerned given my credit was not so good and not much $$ to put towards down payment. On March 17,2018, I Walked into Open road Mazda after a horrific experience at BM motor cars not know what to expect at another dealership but....! Let me just tell you how warm, friendly, Laid back and professional Mike Ross was from the minute I got out the parking lot to leaving with my 2016 Nissan Rogue SL. 🙏??🙏😄😃 This experience truly meant everything to me and my family ! I cannot wait to bring my husband over when he’s ready to purchase a vehicle. #openroadmazda#askformikeross #youwillneverregretit Shoutout to Dave who was simply terrific for all The hard work with loan companies just to find me better rate. I really appreciated his humor! You guys are the best at open road Mazda and thank you again for making this possible!!!!!!!! More
My easiest lease I needed a new vehicle much sooner than anticipated and wanted another Mazda CX5. I contacted Marvin Sanchez who remembered me and exceeded my expect I needed a new vehicle much sooner than anticipated and wanted another Mazda CX5. I contacted Marvin Sanchez who remembered me and exceeded my expectations on a new lease. This dealership is just under an hour from where I live but it was well worth it to work with Marvin again. More
Great People! One of my best buying experiences ever. You can't go wrong here everyone is excellent. The F&I manager was quick, transparent and our sales rep was gr One of my best buying experiences ever. You can't go wrong here everyone is excellent. The F&I manager was quick, transparent and our sales rep was great and went over the vehicle thoroughly. More
Great follow up Having leased many vehicles, the most important aspects are price and good customer service. I was not that familiar with Mazda, and Marvin Sanchez p Having leased many vehicles, the most important aspects are price and good customer service. I was not that familiar with Mazda, and Marvin Sanchez provided excellent customer service and follow up, in addition to great numbers on the lease of a 2016 CX-5. I traveled a distance and Marvin made the process easy, along with Eric in the finance dept. I would recommend anyone in the market for a Mazda to see Marvin at Open Road in East Brunswick. More
Terrible Customer Service Terrible customer service, mainly by the Finance Manager. He was unprofessional with how he talked with us and had a downgrading tone as soon as he sa Terrible customer service, mainly by the Finance Manager. He was unprofessional with how he talked with us and had a downgrading tone as soon as he sat done. We overheard him talking to another customer the same way and she ending up walking out as well. If they continue to have him sit down with customers, they are going to keep loosing customers. The man didn't even go over any finance options and immediately began feeding off negative reasons as to why he would not work with us. We were just looking to discuss possible options but he had a demeaning attitude as soon as he started to talk to us. Overall, I will not be returning to this dealership; nor would I recommend anyone to come to this dealership. More
Very good experience I went to open road Mazda to look at a used 2014 CX5 which I had seen on the internet. The car was exactly as represented, which is unusual 4 used car I went to open road Mazda to look at a used 2014 CX5 which I had seen on the internet. The car was exactly as represented, which is unusual 4 used cars. The dealership, especially bike and Frank, more easy to deal with and workout a very fair deal with out any pressure or misrepresentation. I believe that they genuinely wanted to do the deal. I am very highly satisfied with my experience at Open Road Mazda and would certainly recommend them to anyone in central New Jersey looking for a Mazda vehicle. More
Open Road Mazda Ever since i purchased my CX-5 back in 2014 I have had nothing but positive things to say in fact i find my self recommend Mazda and Open Road Mazda o Ever since i purchased my CX-5 back in 2014 I have had nothing but positive things to say in fact i find my self recommend Mazda and Open Road Mazda of East Brunswick to everyone i know. Everytime i go there weather it be for service or to ask a question about my car or by an accessory i feel like i purchased a Mercedes or an Audi because they Make me feel like part of the family. If you need to purchase a vehicle see Jim, Jack or see Mike Rossman..my dad purchased a Mercury Mountaineer from him back when it was D'amico Lincoln Mercury and my mom got a Redesigned Mercury Mountaineer when Open Road was Open Road Lincoln Mercury Mazda its been 5 star service ever since..im glad to see its still hasent changed from 2005 More