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Open Road Subaru

Union, NJ

4.3
111 Reviews
Call Dealership (908) 341-1345

2685 US-22

Union, NJ

07083

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111 Reviews of Open Road Subaru

September 22, 2026

Open Road Subaru is a great dealership. Iris Rivera was awesome! Very accommodating and knowledgeable. Pre sales and after, it was an easy and seamless process. Also got a great deal on Out More

by ejcgoirish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Rivera
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March 24, 2026

Came in to try to get a lease paid off, and they tried to get my wife to sign a paper allowing them to renegotiate the price, despite us having a signed contract. Only when pushed for half an hour did they t More

by Goose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t remember
Print
Mar 25, 2026 -

Open Road Subaru responded

We apologize for the frustration you experienced and understand how upsetting it can be when expectations aren't met. We're glad you eventually received the information you needed, but regret the process took longer than necessary. If there's anything else we may assist with or discuss further, please do not hesitate to contact me directly. Thank you for sharing your feedback with us. John Lopes - General Manager - john.lopes@openroad.com

December 30, 2025

Good customer service by Christian! ! And good service by the mechanic servicing my Subaru SUV !!! More

by goltar54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Print
Dec 31, 2025 -

Open Road Subaru responded

Great to hear Christian provided excellent customer service! Our mechanic also did a fantastic job servicing your Subaru SUV at Open Road Subaru!

December 09, 2025

Has that ability to attend with passion and very patient good overall attendance would recommend his service More

by Efraín Jara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny
Print
Dec 10, 2025 -

Open Road Subaru responded

Hi Efraín, we're pleased to hear you had a passionate and patient experience with our team. We truly appreciate your recommendation and hope to see you again at Open Road Subaru!

December 01, 2025

Worth the 108-mile drive. Professional, patient, and genuinely customer-focused. Best dealership experience I’ve had in years. More

by Lois
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joao-Victor Goncalves, Alam Tutillo
Print
Dec 02, 2025 -

Open Road Subaru responded

Hi Lois - Thank you for making the drive to Open Road Subaru! We are thrilled to hear that it was worth your while. Our team will be proud to receive your feedback.

November 22, 2025

Brought in for oil change and multi-point inspection. The tires low-air alert was on and I asked to check it out. On delivery, the low-air alert WAS STILL ON? xxx did you do? The wiper reservoir was More

by TonyD630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin
Print
Nov 24, 2025 -

Open Road Subaru responded

Tony, I'm truly sorry for the oversight with your tire alert and wiper reservoir. It's disappointing to hear that we didn't meet your expectations during this visit, but I appreciate you bringing this to my attention. If you're willing to discuss further or allow us a chance to make things right, please don't hesitate to reach out. Thank you, John Lopes - General Manager - 908-270-6991

November 08, 2025

Service department at Subaru in union under the management of Dominic is superior no only in service but efficiency and friendliness More

by Supermom196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic and Devlin
Print
Nov 10, 2025 -

Open Road Subaru responded

Thank you so much for your kind words! We'll be sure to pass along your compliments to Dominic and the rest of the team. Safe travels! - The Open Road Subaru Team

November 04, 2025

I really like this dealership. They go the extra mile. I love the part where they show the video of your car and the complete check-up they perform. You don't mind waiting because More

by Sharita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Print
Nov 04, 2025 -

Open Road Subaru responded

Hi Sharita, thank you for choosing Open Road Subaru and for sharing your five-star review! It's fantastic to hear that you enjoy our video updates, waiting area snacks, and car washes. The Open Road Subaru team truly appreciates your business and recommendation!

September 27, 2025

Efficient and quick. The video is pretty cool too..All explained and friendly. Will continue to comeback More

by Javiert57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Print
Oct 08, 2025 -

Open Road Subaru responded

We love to hear that you enjoyed our video updates and had an efficient experience with our team here at Open Road Subaru. We look forward to seeing you again next time!

September 26, 2025

I went to Open Road Subaru to buy a used car I had seen online. Nestor helped me and made me feel like I was buying a new car. He was very patient with all my questions and always made sure I had an all More

by Odaly
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nestor Ramirez
Print
Sep 30, 2025 -

Open Road Subaru responded

Thank you, Odaly! We are thrilled to hear that Nestor made your experience at Open Road Subaru a smooth and enjoyable one. We look forward to seeing you again in the future!

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