Open Road of Bridgewater

A Great Car Buying Experience I had an excellent experience at Open Road Mercedes-Benz and my Sales Representative, Melanie, was wonderful. The service was exemplary. Melanie was I had an excellent experience at Open Road Mercedes-Benz and my Sales Representative, Melanie, was wonderful. The service was exemplary. Melanie was very patient with me and took me on 3 test drives. She listened carefully to what I wanted and did not try to sell me anything I didn't. I love my new Mercedes-Benz c300. I also got a great deal! More

Friendly customer experience The sales, service & finance contact reps have been friendly & amenable to negotiations. Great package for my new SUV & pleased with the paperwork as The sales, service & finance contact reps have been friendly & amenable to negotiations. Great package for my new SUV & pleased with the paperwork as well. Recommended highly. More

Sales Associate Melanie Schrimpe It was a real pleasure working with Melanie last week on the lease of a new E350. Melanie impressed us from the start with her professionalism and det It was a real pleasure working with Melanie last week on the lease of a new E350. Melanie impressed us from the start with her professionalism and detailed knowledge of the various makes and models. She worked with us to ensure we got a car that met our needs at a price we were willing to spend. We look forward to a long term relationship with Melanie and hope to work with her on a replacement for our GLK soon as well. We also had a great experience with Julia Radulic. This is the second car she worked on for us. Julie is wonderful, always well prepared and processes all paperwork quickly and efficiently. More

Positive Experience I was very impressed with the Bridgewater Open Road Mercedes Dealership. Mike the sales agent is a regular guy who is a car enthusiast and not a push I was very impressed with the Bridgewater Open Road Mercedes Dealership. Mike the sales agent is a regular guy who is a car enthusiast and not a pushy salesman. He came accross as very honest which is rare in the car buying experience. The dealership was reasonable in negotiations and did not at any time try anything that seemed underhanded. I walked away with a beautiful E-class Mercedes and the process was seamless. I would recomment Open Road to anyone. The dealership has also been under new ownership in the last 4 years and there is a noticable difference. More

It was a pleasure working with James Lawrie. He was very helpful, friendly and knowledgeable. If I will by my next MB, will definitely contact James. Atul Gupta A & B HVAC Services helpful, friendly and knowledgeable. If I will by my next MB, will definitely contact James. Atul Gupta A & B HVAC Services More

We bought our car from this Dealership and I gave it 5 stars because of the overall experience/price. However, the Service Center is another story. Be prepared to make multiple trips to have any type stars because of the overall experience/price. However, the Service Center is another story. Be prepared to make multiple trips to have any type issues to be resolved at this Service Center. I'm very surprised and disappointed in Open Road Mercedes Service Center. Never expected this sort of delay from a luxurious car dealer. I can't say much about other Mercedes Service Centers as I've not visited them. But if you can, please be cautious when visiting Open Road Mercedes Service in Bridgewater, NJ. We had an issue with the key on our brand new E350. I made at least 3 trips to have it diagnosed. They're accommodating in dropping me at work and picking me up as they are very busy. I must recognize them for this effort. However, in picking up the key, I've already made 2 trips. Today, I left my home 6:30am to be at the service center when it opens up at 7:30am. The service Associate tells me that they need at least 1 hour to program the key....really, 1 hour to program the key. I didn't realize that this is rocket science, but common sense tells me this way they bill back Mercedes $300-$400 for labor, since the car is under warranty. Ok, they dropped me at work. I get a call exactly half hour later from the Service Associate that they need the defective key in order to program the new key. I told him that in haste, early in the morning I unfortunately forgot to bring the defective key with me. I realize that I should have brought it with me....it wouldn't have been a big deal. However, he tells me that they would not be able to program the new key until they have the defective key, meaning I would have to make another trip. I was furious and told him to please his manager contact me. Fortunately, within half hour a manager "Christine" calls me and apologizes for the inconvenience. She was very pleasant and assures me that they will go ahead and program the key without having the defective key. I promised her that they will have the defective key in their hands 7:30am tomorrow morning. She was very accommodating, which is something I wished that Service Associate could have been, and we would have completed avoided this unpleasant experience for us all. Lesson learnt…. More

Very good staff and Inventory to select. I would highly recommend this to all my friends and family members. My Dealer was very friendly too. recommend this to all my friends and family members. My Dealer was very friendly too. More

I recently purchased a 2014 Mercedes Benz E350 Coupe from Open Road of Bridgewater, NJ. Greg Fiorino from Sales was extremely professional, knowledgeable and courteous. He has followed up to see if I am p Open Road of Bridgewater, NJ. Greg Fiorino from Sales was extremely professional, knowledgeable and courteous. He has followed up to see if I am pleased with my new vehicle and if I had any questions. I have revisited with questions and he has always made time to go over any questions I have had. Jason, the Sales Manager was also very helpful and accommodating. I would highly recommend this dealership. ML, Flemington, NJ More

In Short, Neil Gerstein from Open Road Mercedes contacted me back on an internet inquiry on the vehicle. I explained to him that I was looking to purchase a specific model with specific types of options and me back on an internet inquiry on the vehicle. I explained to him that I was looking to purchase a specific model with specific types of options and he found one that was at another dealership. The dilemma was to come to an agreement on the price, considering that this was not one of their vehicles. We were far apart on what I wanted to pay and what Open Road wanted to charge. However, in 3-4 phones calls with Neil and him checking in with his manager we were able to agree on a price, and I walked in signed the papers and he delivered the car at our house. When signing the papers, I briefly mentioned to him that this is our first luxury vehicle and is a gift for my wife...who works very hard at work, treats my family with utmost respect and takes wonderful care of us all. By me/us purchasing this vehicle, I wanted to make sure that she understands her value for us all. Well, he got the point. When delivering the car, he put a big red bow on car and surprised my wife. I couldn't be happier. He followed up with us for the next few months to check on how we were doing and if we had any questions/concerns. He's an absolutely fabulous salesperson and I would definitely recommend that if you're ever there to go see him. More

I am still in the process of looking for my new vehicle. The customer service at Open Road Mercedes of Bridgewater was outstanding. James Lawrie was patient and very attentive to everything I was looking fo The customer service at Open Road Mercedes of Bridgewater was outstanding. James Lawrie was patient and very attentive to everything I was looking for. If I decide to go with a Mercedes, this will be the dealership. From the minute you walk in the door you feel comfortable and well informed about the vehicles. More