Open Road of Bridgewater

I came 3 hoursfrom Maryland because Jason and Keith made the purchase of my 7th Mercedes the best of all the experiences I have had. the purchase of my 7th Mercedes the best of all the experiences I have had. More

After a few weeks of shopping for a 2012 Mercedes Benz C300 4matic, I had a hard time making a decision in which car to buy and more importantly from who. After searching the internet and reading the cust C300 4matic, I had a hard time making a decision in which car to buy and more importantly from who. After searching the internet and reading the customer reviews I came across Michael Vurchio's reviews and one stuck out when a customer said that Michael stated the hardest part if buying a car is finding one that suits his needs and the numbers were the easy part. I called into the dealership and asked to speak to Michael he was busy with a customer and I was switched over to Issac who is the manager there. I made a appointment to come down and meet with Michael and Issac. During my visit Michael suggested a 2013 certified C300 4 matic mainly because I drive a average of 11,500 miles a year and I will have more years of warranty coverage. The finance manager Joel was on point when he told me I would be in and out of his office in under 30 minutes and I would thank him again for that. The time he took to make sure this was the right car meant everything to me and because of that he earned my business. I highly recommend Michael Vurchio for his demeanor and his experiance. More

Being a long time friend of Brendan was the main reason I insisted my parents visit this dealership for the utmost, hassle free experience in purchasing a CLS550 4Matic. Along the way my parents and I were i insisted my parents visit this dealership for the utmost, hassle free experience in purchasing a CLS550 4Matic. Along the way my parents and I were introduced to Justin Gervasio. These two men combined proved to exhibit world class manner. Moreover, they presented themselves at the highest level of any Mercedes Benz representatives. There could not have been a better time than Saturday afternoon to see my parents drive off in their new Mercedes Benz. There was a whole different blunder dealing with Joel, the finance manager. However, to make a long story short, quoting people more than double the apr than the local banks, making the "mistake" of adding $2500 to the final agreed price of the vehicle, AND throwing the legalities of the issue by raising your voice to the customer, IS A BIG DEAL. If you are reading this, definitely consider dealing with situations like this with extreme caution, especially when you're handling someone's finances. I'm pretty sure you wouldn't want to wait either until "the girls upstairs" reviewed their books in the event that they made even a fraction of a $2500+ mistake in your payroll for you to take care of it in person. As I mentioned before, if it were not for the amount of respect I had for Brendan and the amount of respect I had gained for Justin, I would have definitely not taken the keys back to the vehicle after leaving them on Joel's desk for the entire order to be canceled. Would I consult Justin and Brendan in the case I wanted to buy another Mercedes? Without a doubt. Would I choose to drive 45 mins to have my vehicle serviced only to pull up in the service bay right next Joel's office? Leaving Saturday afternoon, I would have been more than happy to. After dealing with Joel this morning, not a chance. More

We quickly found the car we loved and the process was expedited beautifully by our sales person Brandon Founds. Brandon was also extremely helpful with teaching us all the options in our ML with much ex expedited beautifully by our sales person Brandon Founds. Brandon was also extremely helpful with teaching us all the options in our ML with much expertise and patience. The service dept was also attentive and efficient, Pete is always personable and helpful. More

While I have always gone to Open Road for service of my vehicles (which is always a wonderful experience), I had never purchased a vehicle from them. I’m happy to say that the level of customer service tha vehicles (which is always a wonderful experience), I had never purchased a vehicle from them. I’m happy to say that the level of customer service that I normally receive from their service department was exceeded by Michael Vurchio in their sales department yesterday. I have never had an easier or more satisfying experience purchasing a vehicle. Mike was extremely helpful from start to finish. The process of turning in my previous lease to taking delivery of my new vehicle was the smoothest transaction I have ever had with a dealership. He went above and beyond to make sure that I received exactly what I wanted, and I never once felt rushed or pressured. I’m beyond impressed with the level of customer service that I received from Mike. Even after the sale was finished, he offered to set up any future service appointments, and answer any questions that may come up, no matter how small. Open Road has always had a loyal customer for their service department, but they gained a sales customer yesterday as well, thanks to Mike. More

I went to this dealer because they actually contacted me after I had filled out an inquiry for a car online. That in itself surprised me especially since it was labor day and I would have expected not to be after I had filled out an inquiry for a car online. That in itself surprised me especially since it was labor day and I would have expected not to be called until after the holiday. I drove 56 miles to see them because they told me that they had the car with the trim level I wanted. They told me that they had lots of cars onsite and could get just about any thing I wanted but my salesman Luis suggested that I look at a car he had that I thought I would like before looking at anything else. Luis never pressured me to make any decision, he let me look when I wanted to look and when I was ready was there to help me. I never felt like I was being shadowed and i appreciated this very professional approach. Luis was right, I did love the car he showed me and he got me a great price. he also stayed up until the moment I left the dealership even though I am quite sure he was scheduled to leave much earlier. I really like my car, this dealer and my salesman. Go here, ask for Luis, he is a really great guy and you will be happy you did. More

I went to Open Road for ML350. Luis and Jason(manager of sales) are really friendly and professional. They showed me the functions of the car and gave me the best price comparing with other dealership. They sales) are really friendly and professional. They showed me the functions of the car and gave me the best price comparing with other dealership. They helped me to prepare the different form and helped me to prepare the credit application(get the very low rate). They made the whole purchasing process very smoothly and quickly. When I picked up my car, it only took me about 1 hour to finish all of the paperwork and drove the car home since they did wonderful job. I would like to give the best rate to this dealership based on Luis and Jason's work. I will definitely recommend my friends to go open road for their future cars. and for myself, I would like to do my service since their professional work. More

I can only speak to the purchasing experience, I let them talk me into the additional protections that they tack on at the end of the deal, and had complete remorse. They actually rewrote the purchase at my talk me into the additional protections that they tack on at the end of the deal, and had complete remorse. They actually rewrote the purchase at my request a day later, even after all paperwork was signed and done, they provided me with a brand new contract, removing the additional packages. That's service and ensuring the customer is happy! More

Jason was great in explaining all of the features of the Jason was great in explaining all of the features of the new ML 350. He knew the answer to all of my questions and was a pleasure to talk to. We ma Jason was great in explaining all of the features of the new ML 350. He knew the answer to all of my questions and was a pleasure to talk to. We made a great deal and I enjoyed the experience. I recommend this dealership for their integrity for quality. They pay attention to detail as you would expect. The dealership set up is exquisite. I feel that they treated my brother and I with courtesy and respect. We all enjoyed our time at the dealership. Jason and Luis did a fantastic job assisting me with the functions of my car. He also was very polite to us. I have never had this great of an experience buying a car. Truly a dealership that is dedicated to customer satisfaction and it shows. I would recommend this dealership for anyone seeking to buy a Mercedes. This car is amazing from the interior to the body to the overall experience of driving this car. Truly and amazing car, dealership, seller (Jason), and experience all together. Thank you for the experience and an amazing car for years to come. Thanks so much. More

I just picked up my gently used 2012 BMW 535ixdrive from Open Road MB. courtesy of Ashley Gaydosh. She was very friendly and offered me all the assistance over phone. Extremely courteous. She arranged that Open Road MB. courtesy of Ashley Gaydosh. She was very friendly and offered me all the assistance over phone. Extremely courteous. She arranged that I meet with the Manager Issac Morgan and salesman Mark. Mark did a truly superb job from my initial contact with the dealership, through delivery of the vehicle. Mark made it his priority to make sure I was satisfied with my purchase. He was persistent and it paid off -- he got me the right deal for this vehicle. I also met with the manager of Issac Morgan. He also went the extra mile to ensure I got the best deal. The extra effort by both Mark and Issac earned them this sale and likely a few more in future years. Mark went above and beyond during delivery of the car, showing me and going overall the features of the car and especially the electronics. Even after getting delivery of the vehicle, I am in touch with Ashley and she is very helpful. More