Open Road of Bridgewater

Thank you Thank you Thank youJohn Sulano, you were Thank you Thank you Thank you John Sulano, you were amazing! Great dealership.. I am very happy and highly recommend you to my friends and f Thank you Thank you Thank you John Sulano, you were amazing! Great dealership.. I am very happy and highly recommend you to my friends and family!!! More

Car returned dirtier than when I dropped it off Took my car in for Service B yesterday. My car had recently been washed and is garage kept. Car was returned with grease stains on the hood and wash Took my car in for Service B yesterday. My car had recently been washed and is garage kept. Car was returned with grease stains on the hood and washer fluid stains on the back. Explanation I was given is that the third party they use for washing cars has not returned since pandemic. They didn't even bother to wipe off the hood. Sent pictures to service rep who said that when I schedule my next service, she would make sure it would get thorough cleaning. Not what I expect from Mercedes, and after spending more than $800 on service. After 2 exchanges received a message asking what it would take to make it right. That should have been initial response. Disappointed with the customer service and will not be returning. More

Unresponsive and incompetent dealer . Placed an order in October 2019, it is now May 18th, 2020, and there is no progress, no updates, no response. If your sales rep is Rafael Mushailov . Placed an order in October 2019, it is now May 18th, 2020, and there is no progress, no updates, no response. If your sales rep is Rafael Mushailov then I highly suggest you change ASAP. He will ignore your emails, calls, and texts. COVID-19 or not, the customer should at least be provided with updates on the car. But nope, they don’t believe in good customer service at this dealership. I’ve never worked anyone more unresponsive and incompetent. Requested for call-backs from the GM, Robert Hayes, got nothing. Sent him emails, no response. Your business is not valued here. ORDER FROM ANOTHER MB DEALERSHIP. I wonder if they'll respond to my request for my deposit back? More

Completely unacceptable I went for my car service and it Completely unacceptable I went for my car service and it was really dirty although they promised me that everything will be clean and sanitized. Als Completely unacceptable I went for my car service and it was really dirty although they promised me that everything will be clean and sanitized. Also they charged me for the service although I have a pre-paid plan I have been calling them for a few days to clarify that but they are always busy and never can answer my calls It is a pity that a Brand like Mercedes have this kind of dealers. Terrible mistake. My Leasing with my GKE is expiring in July, I will not go again for Mercedes, More

Wonderful experience with John! I am a first time car buyer and John made the process so easy ! He will always be my go to go guy for any car I get in the future ! buyer and John made the process so easy ! He will always be my go to go guy for any car I get in the future ! More

New Car Purchase Leased a new car with John. There were some issues with the car itself. John and the Dealership took car of it right away. I left a very happy c Leased a new car with John. There were some issues with the car itself. John and the Dealership took car of it right away. I left a very happy customer. John was very responsive and patient. Would highly recommend him to anyone. The dealership was friendly and took good care of me. More

Had a fantastic experience with the salesman, Marlon, and the manager, Isaac. After being disappointed with my long term dealership, I was looking for somewhere else to take my business. Marlon and Isaac ex the manager, Isaac. After being disappointed with my long term dealership, I was looking for somewhere else to take my business. Marlon and Isaac exceeded my expectations, and I couldn’t be happier with my new car. More

we had a wonderful experience at open road of Bridgewater our sales guy John Sulano was more then helpful, we walked away with our 2017 Silverado that we couldn’t be more happy with our sales guy John Sulano was more then helpful, we walked away with our 2017 Silverado that we couldn’t be more happy with More

Amazing Experience I had an amazing experience, wonderful treatment and great follow through with my recent purchase at Open Road of Bridgewater. My sales guy, John Sul I had an amazing experience, wonderful treatment and great follow through with my recent purchase at Open Road of Bridgewater. My sales guy, John Sulano was extremely helpful!!! And I ultimately left with a beautiful Black SL550 which is exactly what I wanted. Overall my experience over the past few years with this dealership and service department has been an extremely wonderful experience. I will be a Mercedes girl for life! More

Absolute Crooks and thieves. I should have trust the words of the first dealer i went to Ray Catena. He told me "beware of the dealership". I bought what i thought was a MBCPO. But it failed in every as words of the first dealer i went to Ray Catena. He told me "beware of the dealership". I bought what i thought was a MBCPO. But it failed in every aspect. I told them a few things needed to be corrected before i closed the deal. They said they would have it all fix the next day by 4:00. I went to pick the car up but most of the issues were not corrected. The said they would schedule an appointment to bring it in. That in itself was a hassle to get completed. It took a call to the sales manager Mike Silva. We'll get back to that crook. I took the car to get the windows tinted, the guy calls me and tell me that it had be tinted before but they never cleaned of the glue. That was Openroad, who did that. so after having the car 3 days i had to pull the car out of garage, i found oil on my floor. Now this is all adding up to a rip off. I then took the car to a reputable mechanic my wife worked for. He explained i had 2 oil leaks and cracked under carrage pan. Also the applied glue to try to stop a leak. he also told me they never serviced the car, no oil change or any filters. I tried calling to to talk to this Mike Siva Thief. he wouldn't return any calls, i then posted a bed review on Facebook. I the get a call back. He then proceeds to threaten me over the phone, that i have to remove the review. I told him he owned the review and it was staying on there. then he tells me I need to get an attorney to get anything done with the car. More