Orange Buick GMC - Service Center

Normally i have only provided 5 star rating when Jake was my Service Manager, after he retired I have had three others Ian was great but had departed, the other on was less than desirable and Nelson did not my Service Manager, after he retired I have had three others Ian was great but had departed, the other on was less than desirable and Nelson did not do his homework when it came to reviewing what was required maintenance on my vehicle. I had the transmission recall which flushed and took care of that service at the 70K mark and just had the cabin filter replaced. Jake always knew what was accomplished with my vehicle as I have all the maintenance accomplished at your service department. I expect my service manager to tell me what my vehicle need and had researched what had been done before coming to me. I will continue to come there but am switching to Robert who I know will provide me with the best Service just like Jake had! It is very hard when one had the Best and then have to compare. Robert seems to be in the same lines as Jake and I will stick with Robert More

Very satisfied with the work that was performed on my vehicle. Thank you Nelson for your great customer service and for your punctual updates on the vehicle vehicle. Thank you Nelson for your great customer service and for your punctual updates on the vehicle More

Glenn was very professional and helpful to take a short time to get the headlight bulb changed. I came in early but he assisted me like right away and if he is available I will use him as my service repre time to get the headlight bulb changed. I came in early but he assisted me like right away and if he is available I will use him as my service representative the next time I need something for my car. Thanks to Glenn. More

Staff was friendly upon arrival. The service I requested was performed quickly and met my expectations. Thanks goes to my service writer who kept me advised as service was being completed. was performed quickly and met my expectations. Thanks goes to my service writer who kept me advised as service was being completed. More

Ruben was very professional and courteous. He presented my options clearly and completely. He was knowledgeable and seemed genuinely concerned for my safety. I was pleased. my options clearly and completely. He was knowledgeable and seemed genuinely concerned for my safety. I was pleased. More

Staff was very friendly and helpful! They identified the issue with my car and fixed it quickly. Very clean and organized. I was very pleased with my experience and will be back in the future. issue with my car and fixed it quickly. Very clean and organized. I was very pleased with my experience and will be back in the future. More

Well i bought my car during the holidays sometime closer to Thanksgiving. In the following weeks i noticed a shaking getting more and more noticable when stopping. When i was sold the car I was told things to Thanksgiving. In the following weeks i noticed a shaking getting more and more noticable when stopping. When i was sold the car I was told things like brakes and tires and safety related issues are addressed and fixed. So if this was true why would i have to be replacing my front rotors and brakes at my own expense before I even made my first car payment. This got me really annoyed and I was just told by Glenn who spoke with Oscar, the guy who sold me the car, that this problem isn't covered in the deal and I am reaponsible for it. There was clearly a problem starting that was overlooked by the tech when the car was sold to you guys, rotors and brakes don't give out in weeks. To me this is poor service and care for safety, I for sure won't be having return business since I feel cheated in this encounter. More

The GMC service department were very efficient & friendly on my recent service needs to my Yukon Denali. Both the concierge service picking up my car and bringing it back serviced and clean was an excellent on my recent service needs to my Yukon Denali. Both the concierge service picking up my car and bringing it back serviced and clean was an excellent experience! More

The Professionalism of the service department, the Customer Service and Communication of Laura and Ruben and their team was A+. I have nothing but Trust in them handling my truck. Customer Service and Communication of Laura and Ruben and their team was A+. I have nothing but Trust in them handling my truck. More

My battery was dead. They got me in same day for service. Glenn was very informative and helpful. I also received my military discount. Excellent service!!! Glenn was very informative and helpful. I also received my military discount. Excellent service!!! More