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2,095 Reviews of Orange Buick GMC - Service Center
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February 14, 2020
No communication, slow service Very hard to reach anyone in service. Ever. They offer a number to text with them while my car is with them, but they never ever check the texts, so n Very hard to reach anyone in service. Ever. They offer a number to text with them while my car is with them, but they never ever check the texts, so no answer. Same for voicemail. I rented a car for 3 days and left the rental at GMC because they assured me they would alert Enterprise to pick it up that day. They did not, and I got billed for 2 extra days. Another time they had my car from 9:30 am - 3:30 pm, only to tell me they needed to order a part and would not be doing anything, and that I should come get the car and bring it back when the part comes in. Of course I’d tried to reach them all day with no answer. I had to find Uber during rush hour. New service guy Glenn is only good one there. Ask for him. More
by KBRAZEE
Verified Customer
February 14, 2020
Great Service Robert Cicero goes the extra mile to make the service experience excellent. Everything was done in a timely manor and as promised. Even the bill was l Robert Cicero goes the extra mile to make the service experience excellent. Everything was done in a timely manor and as promised. Even the bill was less than quoted. More
by ronbook
Employees Worked With
February 14, 2020
Service center Took my truck in for basic server. The team was great as always. They were professional and on time. Work and options were explained. No pressure to d Took my truck in for basic server. The team was great as always. They were professional and on time. Work and options were explained. No pressure to do some of the option work they suggested. More
by George
Employees Worked With
Glenn Dzengeleski
February 13, 2020
Friendly, Knowledgeable, & Reasonable Service We experienced friendly, prompt service. Adam, our service technician, was knowledgeable & very patient. Although the problem solved itself, we apprec We experienced friendly, prompt service. Adam, our service technician, was knowledgeable & very patient. Although the problem solved itself, we appreciated Adam’s advice. Thank you for reducing our bill because of the circumstances, too! More
by eileenfraser
Employees Worked With
Adam Jimenez, Glenn
February 13, 2020
Simply the Best In terms of service, you are the best. I have taken my vehicles to you for years and hopefully will be able to continue to do so for years to come, Yo In terms of service, you are the best. I have taken my vehicles to you for years and hopefully will be able to continue to do so for years to come, Your recent paint and body work on my vehicle was perfection. I cannot thank you enough. More
by sc512
February 13, 2020
Best Service There is no place other that I would want to take my GMC for service. This is is best service center !!! Everyone is very helpful. There is no place other that I would want to take my GMC for service. This is is best service center !!! Everyone is very helpful. More
by DJOHNSONINWG
Employees Worked With
I wish I knew the name of the lady who name the sandwiches , she was fabulous. , Jay Lafferty
February 13, 2020
I called to have recall work done on a used car I bought, as well as a full inspection on the vehicle. I called the day before to inquire as to the cost. I was told that it was $89.95. When I went to pick as well as a full inspection on the vehicle. I called the day before to inquire as to the cost. I was told that it was $89.95. When I went to pick up my car, there was no charge. I was told the inspection they do was done. When I asked about the payment, I was told that it wasn’t needed. Afterwards, I got a call saying they had no idea I was wanting a used car inspection. I left a voicemail message indicating I couldn’t understand why they had no idea about this since I specifically booked it for that date for that intended purpose. I’m disappointed that the work I requested when I made the appointment, along with the written notice to do the inspection, was not honored with excuses that they didn’t know I wanted this done. Not happy with the way things were handled. Also, they shouldn’t have people sitting behind desks in the service area who carry on personal conversations and tell me I need to wait for someone else to come handle my business. Very unprofessional. More
by PAULDCASWELL3
Employees Worked With
February 13, 2020
Bad service I would have to say they have the worst service dept. i have ever been to. I will never go back to that place. Customer service is awful. I would have to say they have the worst service dept. i have ever been to. I will never go back to that place. Customer service is awful. More
by timo540
Employees Worked With
Not sure
February 12, 2020
Service manager was amazing and made my wife and newborn feel welcomed and cared for while making the process go by quickly. She had a great experience and for me, that is massive. feel welcomed and cared for while making the process go by quickly. She had a great experience and for me, that is massive. More
by brian
Employees Worked With
February 12, 2020
Some Recommended Service Not Needed I went in for an oil change and was told I needed service that was not needed. Oil change needed, got brake flush that was probably needed, recommende I went in for an oil change and was told I needed service that was not needed. Oil change needed, got brake flush that was probably needed, recommended wheel alignment was not needed based on observed tire wear. Rear drum brake replacement not needed on a truck with 41,000 miles. Two new tires were recommended. There is sufficient tread life left and I will replace probably at the next oil change. I guess if a person is flush with money and wants to keep new parts on their vehicle at all times, recommendations like this might be useful. For those of us that believe in replacing parts after they wear out, these type of recommendations are useless and unnecessary. Orange Buick GMC has changed their policy on maintenance recommendations. Not sure I will continue to have my GMC Sierra serviced at this facility in the future. I'm not impressed that a dealer would recommend over $1000 of service not needed. Bill Murdock, my service technician, is a nice guy and this review in no way reflects poorly on him. More
by GS Randy
Employees Worked With
