Orange Buick GMC - Service Center

GREAT SALES REP My son, grandson and I went to the dealership on Saturday afternoon to have an oil changed. I decided to walk the lot with my grandson who is a first My son, grandson and I went to the dealership on Saturday afternoon to have an oil changed. I decided to walk the lot with my grandson who is a first time buyer. Saw a truck that caught my grandson's attention. Christopher Jones came up to us with a smile and asked if we were interested. In a few minutes he gave us the details. No hazell, no gimmicks no pressure or sales push, and all questions answered. Plain and simple. We drove it off the lot Monday morning because of the weekend. Way to go Chris Jones no pressure, and service with a smile. You will be highly recommended and my son will be in the market for a new truck soon....M E. Roebuck More

I have always hadn good service I have always had good service with Tom in the service department. This time I had Brian and Nicole. They were very nice and very helpful. I recommend I have always had good service with Tom in the service department. This time I had Brian and Nicole. They were very nice and very helpful. I recommend all three. Also Roger Menn was very good and very patient with me trying to make a decision. Robert has always been helpful on the phone. More

he is just the rudest sales specialist ever! he is just the rudest of all! very bad customer service! very unfriendly! i would not reccommend him to anybody. I am not happy with his service. he is just the rudest of all! very bad customer service! very unfriendly! i would not reccommend him to anybody. I am not happy with his service. More

Great Customer Service! My family and I have purchased multiple vehicles from Orange Buick in the past. Will recommend Thomas to anyone looking to buy new or used! Always ser My family and I have purchased multiple vehicles from Orange Buick in the past. Will recommend Thomas to anyone looking to buy new or used! Always service our vehicles in the service shop from transmission replacements to oil changes and tires, addition of quick lane oil speed up the process. Just ask for Jake, will keep you informed and have your vehicle ready on time. More

Service Do not utilize this dealer for non warranty service! I had an appointment and was informed more than an hour later that my vehicle would be serviced s Do not utilize this dealer for non warranty service! I had an appointment and was informed more than an hour later that my vehicle would be serviced soon! No reason why .... Must be normal for a simple oil change to take over 1.5 hours with an appointment. More

Proud customer I have been coming to Orange Buick for over 20 years. I have never purchased a car from them as they did not have what I wanted. However I have purcha I have been coming to Orange Buick for over 20 years. I have never purchased a car from them as they did not have what I wanted. However I have purchased Buick's and have them serviced only at this dealership. I am treated like a family member. Sure I have had long times to get my car fixed. The reason that I go here in I want the crew to find something wrong with my car or my wife's. They have saved the life of my wife on their safety issue. Notice-They do not make false claim on needed repair. Always bee truthful to me. The last time I was looking for a car,, the had a bunch with "moon roof's" and I did not want that. Steve Williams in Sales and Robert Cicero as Service Advisor are part of the family here at Orange Buick/GMC. More

Terrible Customer Serivce Terrible customer service, no one communicates and Jake Grinstead was down right rude! Issue not resolved which was fine, but they way a customer is Terrible customer service, no one communicates and Jake Grinstead was down right rude! Issue not resolved which was fine, but they way a customer is treated can go a long way and their customer service manners needs to be address! Poor Customer Service!!!!!!! More

I purchased a used, one owner 2005 Buick lacrosse, purchased at Orange Buick and serviced there. Great deal, low mileage and mint condition. I live about 30 miles from the dealership and upon driving purchased at Orange Buick and serviced there. Great deal, low mileage and mint condition. I live about 30 miles from the dealership and upon driving it home, in that 30 mile window the transmission started "shuttering" when shifting from first to second. (Saturday) The next day I opened the driver’s door and the handle feel off. (Sunday). Upon researching the "shuttering transmission" gm was aware of this problem. I had a meeting with service manager “Curt” and he wasn’t at first aware of a shuttering transmission problem, but when I showed him the bulletin he became aware and new the problem existed. He said then he could fix it but the problem would come back and told me to keep my money, not worth fixing since the problem will come back. I requested the service history and the original owner had the same problems in for service and never repaired because of no codes in computer. This car also experienced stalling problems with no codes and reported to Orange Buick service dept and never repaired that either. I purchased the total care package when I purchased the vehicle and the transmission is now repaired at a different dealer and out of pocket cost of $400 dollars. The car still randomly stalls (creating a very dangerous situation) I have taken it to other Buick dealers for repair and they cant find the problem either. I went to a non Buick dealer with many years of expertise and very reputable and after showing “them” the vehicle history from Orange Buick, he states its the worst repair history he has ever seen on a GM car in over 30 plus years of servicing GM vehicles. I purchased this car from Orange Buick, and has been in the shop an average once a month since then. This car only had 47000 miles on it when I purchased it. I really like Buick, but this is the worst car for repair and reliability, I have ever owned, and doubt I will ever purchase another Buick and surely can not recommend Orange Buick service department. Even the original owner got taken, not fixing the original problems and I inherited them. At a great expense to me, and has become a total waste of my time and money. More