Orange Coast Chrysler Jeep Dodge Ram Fiat

Would not do what I asked and charged twice when I returned. I originally brought my truck in for a full flash of all the modules and specifically told the service writer and the tech that called I wanted everyt I originally brought my truck in for a full flash of all the modules and specifically told the service writer and the tech that called I wanted everything updated and flashed. I was having issues with my fan blower and when I picked my truck up I was told only the power control module was updated and flashed. When I asked why wasn’t everything flashed as I asked and was written in the order I was told that was all I needed. The flash did not solve my problem and when I returned I was told they could flash everything but it wasn’t necessary because only the pcm controller the blower. I told the service writer to again update and flash everything and was told “That’s a lot more work” and that I would be charged again. When I asked if that was why they didn’t do it in the first place I felt like I was treated dismissively and I was not given an answer. I asked for some consideration because the service was not done as I asked and the service writer was kind enough to only charge me 2/3 the price of the original price. The flash did work and I now have a working truck but a total disregard for the service writer and dealership. I would recommend going to another dealer and avoiding Orange Coast for service. More

Great peope Best customer service , awesome people from the time you drop off and after you pick up, meet you with a smile and leave you with a smile! Best customer service , awesome people from the time you drop off and after you pick up, meet you with a smile and leave you with a smile! More

The easiest time I have ever had or heard of buying a vehic. I found the truck I wanted on your website. Easy to compare the different trucks, good selection. Your prices are right there and it was $4000 below a I found the truck I wanted on your website. Easy to compare the different trucks, good selection. Your prices are right there and it was $4000 below any other dealer. Met Rod the first day, he had the truck ready and took it for a test drive . No pressure, he explained a lot of things and I said I would be back the next day. I showed up and the truck was detailed and waiting for me . 10 mins of paperwork with Rod and the 15 with finance, we were done. More

OC Jeep - Great Deal for Dolans Chris and all of the people at Orange Coast Jeep were awesome! They were beyond accommodating, helpful and did their best to get us a great deal on ou Chris and all of the people at Orange Coast Jeep were awesome! They were beyond accommodating, helpful and did their best to get us a great deal on our 2018 Rubicon! Thanks OCJeep - go see them for your new ride! More

Great Used Car Buying Experience Great experience with Orange Coast. Initially Richard was helping me and was so kind and got all of my questions answered. He moved me over to Tyler b Great experience with Orange Coast. Initially Richard was helping me and was so kind and got all of my questions answered. He moved me over to Tyler because Richard was going to be out the following day. Took the train up from San Diego to pick up the car. Everything was as expected. They moved me right through the paperwork and I was done. Thanks for your help!! More

Weird Experience This was the first time taking my Jeep in for service at this dealer. The first woman who greeted me at my vehicle did not seem like she wanted to be This was the first time taking my Jeep in for service at this dealer. The first woman who greeted me at my vehicle did not seem like she wanted to be there. She gave me a ticket and said go to Kelsey’s desk. Kelsey did not wear a name tag, nor is her desk marked, so how am i to know who Kelsey is? She checked me in and said the wait would be no longer than 1.5 hours for an oil change. After two hours of waiting, i went to her desk. No one acknowledged my existence while i waited for Kelsey. I had to ask someone where she was and found out she went home for the day. Sure enough, my car was done, but no one let me know! I had somewhere to be after my appointment and didn’t make it there, unfortunately. No one was really friendly and didn’t seem like they enjoyed their job. It was kind of a downer to be there. In addition, i called 4 times to move my appointment back by 20 minutes and got hung up on every single time. So irritating! I was told by a manager their phone lines have been acting strange for a year. Needless to say, i am not very impressed by anyone at this service dealer. I will be finding somewhere else to take my car for a simple oil change. More

Manufactured check up Brought my car in for manufactured check up filter for a/c done. .... a fuse must have fried cause now my dashboard doesn’t show temp outside but had Brought my car in for manufactured check up filter for a/c done. .... a fuse must have fried cause now my dashboard doesn’t show temp outside but had a good experience. no answer on the brakes why they crunch but was offered to get rid of the brake dust? Hector was great but from Day one I have not been happy with takes in this car. More

Got help with a check engine light Check engine light turned into a bad turbo and exhaust break problem. All was replaced under warranty while my family and I were 800 miles from home Check engine light turned into a bad turbo and exhaust break problem. All was replaced under warranty while my family and I were 800 miles from home on summer vacation. They took care about f everything and even got me an Uber to where we were staying More

Oil change Was quickly greeted and helped with my service needed. Oil change was completed within the timeframe given & I was happy to have been provided a loane Was quickly greeted and helped with my service needed. Oil change was completed within the timeframe given & I was happy to have been provided a loaner vehicle. More

Outstanding Service, prompt helpful and friendly!! After dealing with the rest, Orange Coast was the best. After dealing for a week with the others WITHOUT receiving a quote,Rod Muller had me in the c After dealing with the rest, Orange Coast was the best. After dealing for a week with the others WITHOUT receiving a quote,Rod Muller had me in the car I wanted in a hour. It took me longer to drive down than fill out the contract. OC will be my first stop for every car. If you don’t stop by and see the service for yourself!!! You deserve what you get!!! Dennis More