Orange Coast INFINITI

Worse car buying experience I've ever had. I have been buying cars since 1980. I only purchased here because they had the car with the features and the color my wife wanted. The Sales Person waited unti buying cars since 1980. I only purchased here because they had the car with the features and the color my wife wanted. The Sales Person waited until the car was sold and the papers were signed to inform us what we were not getting, she was polite but indifferent at the same time. Only when my wife's discussion became aggressive in the Lobby did the Sales Manager finally show his face and intervene. The matter is semi-resolved via another dealer, we are still waiting on the correct part. The Finance Manager was thorough and efficient. More

Kevin is doing an excellent job very happy with him in regards of customer service and also very educated , I want him to be my agent regards of customer service and also very educated , I want him to be my agent More

Timely service. I waited for my vehicle and had added service after point inspection. Car was serviced and washed in a timely manner. Comfortable waitingroom. service after point inspection. Car was serviced and washed in a timely manner. Comfortable waitingroom. More

We are very unhappy with the service.We purchased a We are very unhappy with the service. We purchased a Maserati and a Jaguar, that’s a considerable investment. My son came to the service center We are very unhappy with the service. We purchased a Maserati and a Jaguar, that’s a considerable investment. My son came to the service center for minor repairs on the Jaguar. The service department kept the car and refused to accommodate us with a loaner car while you repair the Jaguar. This is very disappointing for us. We considered ourselves as good customers. This is not the way to treat good customers. We are very unhappy and this circumstance will impact future purchases and referrals. More

Everytime I come into Orange Coast Infiniti, my expectations are always exceeded. Kevin Hall is always attentive to my needs and goes beyond my needs. Thank you Kevin. expectations are always exceeded. Kevin Hall is always attentive to my needs and goes beyond my needs. Thank you Kevin. More

The service that was provided by my service advisor GERARDO GONZALEZ was great. I was a late appointment and was out fast with the best service I have received at a Infiniti dealership. GERARDO GONZALEZ was great. I was a late appointment and was out fast with the best service I have received at a Infiniti dealership. More

Most of time I make appointments with Kevin Hall unless he is not available. This place is clean and provides breakfast on Saturdays (not sure if they still do) The mechanics & sales seem tentatively helpf he is not available. This place is clean and provides breakfast on Saturdays (not sure if they still do) The mechanics & sales seem tentatively helpful. Somehow they are always able to find a nail on my tire & then fix/patch it up for me! More

Did not see COVID-19 precautions being taken. There was no hand sanitizing stations, no social distancing signs and few employees had masks on. Our salesperson, Kira did not wear a mask which made us feel no hand sanitizing stations, no social distancing signs and few employees had masks on. Our salesperson, Kira did not wear a mask which made us feel uncomfortable. I'd imagine some customers would have left without purchasing because of this. More

Everything went smoothly with on time service and the service was up to my expectation. Service was done in response to the dealer’s email service was up to my expectation. Service was done in response to the dealer’s email More

Professional, friendly and fast service. Tuan has been very helpful in advising me with my car. Orange coast Infiniti is not the closest Infiniti Dealership to my home but I make the drive due to the grea very helpful in advising me with my car. Orange coast Infiniti is not the closest Infiniti Dealership to my home but I make the drive due to the great service I receive. More