Orange Coast INFINITI

Great experience! Very helpful and accommodating staff. Eduardo assisted me with the service of my vehicle and I came away extremely satisfied. Thank you, I’ll be back Very helpful and accommodating staff. Eduardo assisted me with the service of my vehicle and I came away extremely satisfied. Thank you, I’ll be back. More

No communication I brought my car in for an oil change and to get brakes check at 10:30 am. No one called me by 3:30 pm to update me. It took me over an hour to connec I brought my car in for an oil change and to get brakes check at 10:30 am. No one called me by 3:30 pm to update me. It took me over an hour to connect with Gerardo who informed me my car was ready. When I arrived I was informed that the back brakes need new pads but Gerardo did not know that. I was given a loaner car so the work could be done the next day. What a pain. Client should be called with a few hours to update service info. Was not impressed at all. More

Kevin Hall Two words. Kevin Hall. I drive 35 miles for my service because of the hands on care Kevin gives me. An asset to the dealership Two words. Kevin Hall. I drive 35 miles for my service because of the hands on care Kevin gives me. An asset to the dealership More

Service Appointment My service advisor Jeff had a great personality n made me feel I had the best service for my vehicle. All ur staff has a positive energy . Keep up t My service advisor Jeff had a great personality n made me feel I had the best service for my vehicle. All ur staff has a positive energy . Keep up the great staff 👍 More

Brakes Change Came in to get my front brakes done. Got a loaner car to get some errands done while the car was being worked on. Returned a few hours later and my ca Came in to get my front brakes done. Got a loaner car to get some errands done while the car was being worked on. Returned a few hours later and my car was ready to go. More

Mileage service Went in for a car service. Quick service, the car was cleaned and i was out within 2 hours to enjoy the rest of my day. Went in for a car service. Quick service, the car was cleaned and i was out within 2 hours to enjoy the rest of my day. More

Service department could use some work The manager Kevin is a pretty great guy to work with. The other guys in button downs in the service department offices are a different story. Not the The manager Kevin is a pretty great guy to work with. The other guys in button downs in the service department offices are a different story. Not the most respectful or professional in their attitude or work. One by the name Tuan, who was argumentative and had a demeanor that he’s always right and your wrong. Odd thing, the service manager actually confirmed that Tuan was wrong on a question I had asked him. Although, the actual service team guys in the garage, in the back have always had a good, strong, and respectful attitude. Again some of the service team in offices could use some training. Surprised by their attitude and havevior. More

Car maintenance The car service was great, especially service consultant Tuan Nguyen, he offers excellent service and advice. Would recommend friends come to OC Infin The car service was great, especially service consultant Tuan Nguyen, he offers excellent service and advice. Would recommend friends come to OC Infiniti for service and buy cars here. More

Always a positive experience! No appt neccessary for service and I am always surprised how quickly my car is done and ready! Tuan is always helpful and follows up to make sure I've No appt neccessary for service and I am always surprised how quickly my car is done and ready! Tuan is always helpful and follows up to make sure I've had a positive experience. I appreciate real customer service and appreciate this Infiniti location for the level if service they deliver every time. More

Outstanding help Came in without an appointment, took care of my car with minimum waiting time my service provider was very helpful making sure I was taking care of. Came in without an appointment, took care of my car with minimum waiting time my service provider was very helpful making sure I was taking care of. More