Orange Coast INFINITI

Oil Change I went to have my oil change on 2/5/19 and as always, I was greeted by the employees, specifically Gerardo, Kevin, Tuan, Eduardo, and Julian today. I' I went to have my oil change on 2/5/19 and as always, I was greeted by the employees, specifically Gerardo, Kevin, Tuan, Eduardo, and Julian today. I've been here a couple times and they are always consistent in making me feel welcome since they are very friendly and also makes one feel like they care for you. As for the time it took to replace the oil, it was quick and efficient, less than one hour. Gerardo, Kevin, Tuan, and Eduardo definitely always makes sure I am taken care of, but for today Gerardo went above and beyond. I'm grateful and appreciative of the service that they always give me. Thank you guys! More

Great Warm welcome fast service great refreshments it was worth driving the distance you cant beat their oil change services price thanks with a smile again Warm welcome fast service great refreshments it was worth driving the distance you cant beat their oil change services price thanks with a smile again More

Outstanding Service Department I have been taking my cars to this Infinity location for two years and every time has been a great experience. Staff is all knowledgeable, friendly w I have been taking my cars to this Infinity location for two years and every time has been a great experience. Staff is all knowledgeable, friendly with great customer service. Gerardo is AWESOME. Love working with him as my service advisor. His customer service is great and is always thorough in explaining the service details and his communication is awesome. Always send me updated messages and communication when my vehicle is ready as I drop it off and don't wait on property. Thank you, More

Eduardo is wonderful Eduardo is great! He is so helpful and thoughtful! I love working with him! Thank you! I will continue to work with Eduardo with all my future needs Eduardo is great! He is so helpful and thoughtful! I love working with him! Thank you! I will continue to work with Eduardo with all my future needs! More

Great service Kevin is awesome! He goes above and beyond to make sure you are taken care of. He is always very helpful and detailed. Great service every time! Kevin is awesome! He goes above and beyond to make sure you are taken care of. He is always very helpful and detailed. Great service every time! More

On a rainy day-sunny treatment Very prompt service. Was in and out there in a jiff. Was given a honest inspection report. Will go back here again soon and will recommend this place Very prompt service. Was in and out there in a jiff. Was given a honest inspection report. Will go back here again soon and will recommend this place to anyone else. More

Perfect Transaction Everyone I came in contact with exceeded my expectations. Friendly and knowledgeable staff in all departments. My transaction was seamless and as pro Everyone I came in contact with exceeded my expectations. Friendly and knowledgeable staff in all departments. My transaction was seamless and as promised. The car was perfect. More

Amazing service and overall experience by Tuan My service advisor Tuan was phenomenal. His professionalism, communication and quality of service were beyond excellent for a serious issue with my ca My service advisor Tuan was phenomenal. His professionalism, communication and quality of service were beyond excellent for a serious issue with my car. I will definitely continue being a customer. More

Best Service Dept Ever One of the best experiences I have had at any dealership service dept thanks to Tuan. He was friendly, knowledgeable and offered top notch customer se One of the best experiences I have had at any dealership service dept thanks to Tuan. He was friendly, knowledgeable and offered top notch customer service. I will definitely be back for all of my vehicle service needs to OC Infiniti. More

Horrible Bad salesman TJ O'Brien is HORRIBLE!!! HORRIBLE!!! Very bad customer service and people skills. He should not be a salesman with his HORRIBLE attitud Bad salesman TJ O'Brien is HORRIBLE!!! HORRIBLE!!! Very bad customer service and people skills. He should not be a salesman with his HORRIBLE attitude... Not welcoming at ALL... The general Manager Jim Trotter did NOT address my dispute properly! Did not even offer a free oil change for my numerous troubles! Pathetic... I will NEVER visit this dealership again and will notify the corporate office of my treatment as well. UNSATISFIED CUSTOMER!!! More