Orange Coast INFINITI

Gerardo was great! We appreciate all his help and we will definitely return in the future. will definitely return in the future. More

Tuan was awesome. However the gentleman who greeted me and my bf when we drove Into the service center, was not. Both my bf and I drove our cars separately into the service center, we both needed oil chan and my bf when we drove Into the service center, was not. Both my bf and I drove our cars separately into the service center, we both needed oil changes. My bf drove in first and I drove in right behind him, and the man who greeted me said “Everyone from Compton is coming in today”. That was the first thing the man said to me, not that a “hello” would have made that seemingly racist/ignorant comment more digestible. I laughed before I was so uncomfortable. More

Last time I took my car for service they scraped my car against something. I didn't notice it until I got home. against something. I didn't notice it until I got home. More

This was the best experience I have ever had getting my oil changed and car serviced! The staff was so friendly and fast. They even dropped me off at Barnes and Noble while my car was getting serviced! oil changed and car serviced! The staff was so friendly and fast. They even dropped me off at Barnes and Noble while my car was getting serviced! I am never going anywhere else! Thank you OC infiniti. Super happy customer. More

To start off with I ordered a part for my Infiniti I was told it would close to a week. It ended up taking 3 months to arrive not a big deal but when I called to ask about the status first I was told “parts told it would close to a week. It ended up taking 3 months to arrive not a big deal but when I called to ask about the status first I was told “parts guys already” left and to call back on Monday. When I called back on Monday to inquire about the status since my order was over the quoted time I was told “ have you received an email yet saying your part was ready…. Okay then it’s not ready”. Three months later I finally set up an appointment at 7 am for my car to get serviced. Upon arriving at 7 am I’m told my advisor wasn’t here yet to wait in the lobby. When my advisor finally arrived he grabbed another client who came after me. Causing me to wait until 7:50 for my 7 am drop off. I choose the earliest available time to avoid being late for work. I waited throughout the day to be notified the work was completed no call text notice. I checked the status update text and it said still working. I show up at the dealership at 6 to see my advisor was gone and my car was completed. Thankfully I found another advisor who was able to kindly assist me and get my on my way. At least I got a free car wash. More

Very good time table turnaround and overall experience everything was able to be done via text making the experience even easier everything was able to be done via text making the experience even easier More

The people that I dealt with were beautiful It made me want to buy another car from now want to buy another car from now More

Have no complaints about this place, have lease 2 cars from here and my experience has always been fast, easy and pleasant. Recently took my car for an oil change no long lines, service department staff from here and my experience has always been fast, easy and pleasant. Recently took my car for an oil change no long lines, service department staff was friendly, the waiting area was clean and comfortable and really enjoyed their compliments coffee bar. More

I had the pleasure of working with Jeff Holmes on the purchase of my Q50 Edition 30. He was super professional, helpful, responsive, and didn't waste my time. An issue came up after I took delivery o purchase of my Q50 Edition 30. He was super professional, helpful, responsive, and didn't waste my time. An issue came up after I took delivery of the car, and General Manager Jim Trotter corrected the problem right away. Everyone there has been helpful and friendly, Thanks from Jennifer. More

Quick service! And always so helpful. Thanks Gerardo! I booked an appointment and was seen as soon as I pulled up. booked an appointment and was seen as soon as I pulled up. More