I did not have a good sales experience here. Perhaps
there is a good explanation, but I came away with the impression that they were disingenuous; the finance manager came across aggressive and downrigh
there is a good explanation, but I came away with the impression that they were disingenuous; the finance manager came across aggressive and downright dishonest. He quoted me $300+ OVER MSRP on the extended maintenance plan. When I pointed out that the BMW website showed a lower MSRP for the specific VIN, he said the website was WRONG. Interesting response. I feel that he initially misrepresented the extended warranty as a BMW warranty. I was able to determine that this car missed a certain recommended service, thus invalidating it to be re-characterized as certified pre-owned, and made it ineligible for BMW extended warranty. He minimized every concern I had -- "oh that service is just replacing the oil and filter..." I was pretty far down the process of purchasing a used 2021 with 5,500 miles. The CarFax indicated it had been in an accident and that an inspection by a collision repair specialist was recommended. When I asked the client advisor about this, her response that it was no big deal, that the car was virtually new, and CarFax reports are often inaccurate; that perhaps it was just minor damage. I asked if the condition of the car could be memorialized on the purchase agreement. The client advisor said there was no reason to do that. I get all of the official paperwork and see that AS IS is written on the purchase agreement. They ask me to sign off on the CarFax report in four different places that noted damage was reported. When I asked the finance manager about this, he said it was customary and everything is fine with the car, and I didn't have to sign if I didn't want to since our phone call was being recorded (call being recorded was not disclosed to me ahead of time, which is illegal), so he already has proof that I know about the damage, so I didn't need to sign the CarFax. I pressed him on what "AS IS" meant and said I was concerned that if there were mechanical and structural damage, the only thing I had to rely on was this paperwork. When he couldn't produce a response, he said "I don't know anything about the car, I just prepare the paperwork." When confronted with specific questions on the mechanical and structural condition of the car, they responded by email to tell me that it wasn't in my best interest to purchase the car.