Orange County BMW

dishonest and or negligent Dishonest and or negligent has been my recent experience . Let me begin by saying I have spent countless hours trying to resolve my issue both in pers Dishonest and or negligent has been my recent experience . Let me begin by saying I have spent countless hours trying to resolve my issue both in person and over the phone. it has been a complete and utter waste of time. I purchased a CPO car that was a returned lease. I was assured with the utmost certainty the car had been rigorously inspected and signed a clean carfax. It turns out the car had front end damage that had not yet showed up on the carfax. Judging by the timeline provided by carfax it would appear the repair was made as part of the end of lease process. It is my understanding that at the end of a lease BMW has a third party inspect the vehicle and report the condition of the car. At that point the customer can either repair the damage themselves and provide receipts or pay BMW. according to the BMW website this happens approximately 60 days prior to the lease end. (manager gives very different account of this timeline than the official website). My point being, BMW as a company was aware of the front end damage, and had plenty of time to share that information with future customers. very shortly after lease end the car was certified and presented with a clean carfax. BMW certainly uses carfax enough to know how it works. It doesnt report in real time. I regret having trusted the brand and reputation of BMW. I never would have purchased a car and with any history of damage at all. I am now stuck in the car because of the diminished value caused by the carfax. Management offered no realistic solution other than the suggestion I get an attorney, but not without politely mentioning the enormous and highly effective legal department i would be up against in trying to recoup my loses! This entire situation was avoidable. As I said before, selling a car with known damage without disclosing the history is either dishonest and or negligent. I am not comfortable driving my children in a car with a questionable history, if I were i would have not paid for the CPO. Both my safety and finances were in a much better position the day I walked into the dealership than they are now. I am still hopeful the dealership makes this right. More

Discourteous I was shopping in area of this dealership, when the right rear tire of my BMW 750 blew out. I took it to this dealership, spoke with Chris for a new I was shopping in area of this dealership, when the right rear tire of my BMW 750 blew out. I took it to this dealership, spoke with Chris for a new tire, he said there was none in stock. I asked if Wide world BMW had any in stock, he wrote the number down on a Postlet and told me to call and find out. I drove about twenty miles on my blown out run flat to Wide World BMW where Steve was very courteous and took Care of me. I gave them 2 stars because Susan sitting in the adjacent desk heard and called Wide World BMW ahead for me, and Steve had everything ready. More

Happy Customers Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange C Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange County. We are so happy with our X3 and the service we received was second to none! More

I have been dealing with Peter provost since 1997 and have f I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical featu I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical features. Upon delivery of the car, he always is sure to send a well versed person to go over all the new features with my wife. Service before and after delivery of the car is always very important to Peter. More

Great Sales Manager I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter Provost the general sales manager. His honesty, integrity and fairness are his most genuine qualities and I have referred many potential BMW buyers to experience his expertise at Orange County BMW. More

Poor Service- have a great long weekend This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purcha This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purchase but because the broker is always amazing I brought my business back to NY. Unfortunately, Orange County did not value my business the same way. All I asked for was a little communication regarding that status my plates. I was excessively charged for plates that I had to do all my own follow up on- had to call my county, followed up with BMW financial and then even Fedex. I did my part in getting my vehicle inspected and forwarding the original paperwork as requested to BMW OJ. Never once did they give me a courtesy call ask about service or anything. When I followed up with the broker he confirmed it was sent and the date. when i followed up on the status I saw the responses to the broker regarding his follow up- very negative. The sales person Ana- accused me of being rude. For starters I called and she never called me back. I called and left a message for Cannie- DMV person. again never called me back. After some one was finally able to give me a status (6/29/17). I called back to express my dissatisfaction with Peter- "Manager". I have never spoken to someone who manages people that was as condescending and lacked any empathy like this person name Peter. When I shared my experience and said I have never been treated like this by a dealership and I will not do business with them again he had the attitude and said "what do you want from me then if you are not going to do business with us.". He said "he was getting the brunt of my frustration" and he is only trying to help. he also said "he was calling me back so how could i say no one there had returned my calls". i apologized and said you are right you called me back. do you think Peter ever apologized for his team's terrible performance-NO. Let's not think that I got an answer that was satisfactory as a client. he called me back when he said he needed to find out what took so long for the plates to say the plates were sent to my broker. what would i like him to do i should be happy this is done and i should have a "nice long weekend". terrible!!!! they over charged me for getting the plates. i did all the follow up with dmv and bmw financial and not a peep from them. I WILL NOT DO BUSINESS WITH THEM AGAIN!!!!! I would not recommend them to anyone I know. They ruined my experience with BMW- I may switch all together if this is what's out there. negative, condenseding, dismissive and out right non communicative people. i cannot wait for my lease to be over so I can put this terrible experience behind me. I would say if you just want to give your money to a team of people that do not care about the client then that is BMW OJ. I am so unhappy and they do not care. More

Honest dealer Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process since I live in MA. Eddie and Sunny, my sales people, were very responsive to all my needs. Had a snafu at the last minute after we purchased the car and they resolved the problems rather than throw their hands up and say 'car sold as is' like a less reputable dealer would have. More