Orange County BMW

Happy Customers Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange C Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange County. We are so happy with our X3 and the service we received was second to none! More

I have been dealing with Peter provost since 1997 and have f I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical featu I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical features. Upon delivery of the car, he always is sure to send a well versed person to go over all the new features with my wife. Service before and after delivery of the car is always very important to Peter. More

Great Sales Manager I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter Provost the general sales manager. His honesty, integrity and fairness are his most genuine qualities and I have referred many potential BMW buyers to experience his expertise at Orange County BMW. More

Poor Service- have a great long weekend This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purcha This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purchase but because the broker is always amazing I brought my business back to NY. Unfortunately, Orange County did not value my business the same way. All I asked for was a little communication regarding that status my plates. I was excessively charged for plates that I had to do all my own follow up on- had to call my county, followed up with BMW financial and then even Fedex. I did my part in getting my vehicle inspected and forwarding the original paperwork as requested to BMW OJ. Never once did they give me a courtesy call ask about service or anything. When I followed up with the broker he confirmed it was sent and the date. when i followed up on the status I saw the responses to the broker regarding his follow up- very negative. The sales person Ana- accused me of being rude. For starters I called and she never called me back. I called and left a message for Cannie- DMV person. again never called me back. After some one was finally able to give me a status (6/29/17). I called back to express my dissatisfaction with Peter- "Manager". I have never spoken to someone who manages people that was as condescending and lacked any empathy like this person name Peter. When I shared my experience and said I have never been treated like this by a dealership and I will not do business with them again he had the attitude and said "what do you want from me then if you are not going to do business with us.". He said "he was getting the brunt of my frustration" and he is only trying to help. he also said "he was calling me back so how could i say no one there had returned my calls". i apologized and said you are right you called me back. do you think Peter ever apologized for his team's terrible performance-NO. Let's not think that I got an answer that was satisfactory as a client. he called me back when he said he needed to find out what took so long for the plates to say the plates were sent to my broker. what would i like him to do i should be happy this is done and i should have a "nice long weekend". terrible!!!! they over charged me for getting the plates. i did all the follow up with dmv and bmw financial and not a peep from them. I WILL NOT DO BUSINESS WITH THEM AGAIN!!!!! I would not recommend them to anyone I know. They ruined my experience with BMW- I may switch all together if this is what's out there. negative, condenseding, dismissive and out right non communicative people. i cannot wait for my lease to be over so I can put this terrible experience behind me. I would say if you just want to give your money to a team of people that do not care about the client then that is BMW OJ. I am so unhappy and they do not care. More

Honest dealer Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process since I live in MA. Eddie and Sunny, my sales people, were very responsive to all my needs. Had a snafu at the last minute after we purchased the car and they resolved the problems rather than throw their hands up and say 'car sold as is' like a less reputable dealer would have. More

Excellent deal and customer service My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respec My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done. More

they are deceiptfull I will never do business with these people again. I will probably never buy a BMW again based on my experience with them. Basically they lied to me in I will never do business with these people again. I will probably never buy a BMW again based on my experience with them. Basically they lied to me in order to make a sale > when confronted they would not return phone calls. these are rotten to the core .Stay away More

Great Deal On A Vehicle I Wanted I found the dealership well stocked on vehicles as we checked out the lot... I found the one I was looking for inside the showroom. My sales person R I found the dealership well stocked on vehicles as we checked out the lot... I found the one I was looking for inside the showroom. My sales person Robert was friendly, out going and a lot of fun to relate to. He made us feel welcome and made our experience very cool. Got us the deal we wanted and introduced us to his sales manager, Peter Provost who did the closing. Very personal and painless was the approach. No pressure and the experience was great. We felt appreciated and thanked. Would I buy another vehicle from them? Yes... The dealership seems very genuine and caring. Like a friend who sold you a vehicle. My experience was very positive. Ask for Robert and Peter.... More

Extremely pleasant salesperson Francine is a very kind salesperson. Do not however, give a deposit unless you are certain that you are purchasing a vehicle so that you do not have Francine is a very kind salesperson. Do not however, give a deposit unless you are certain that you are purchasing a vehicle so that you do not have issues getting a refund. More