Orem Mazda

Not pleased with the dealership. The price was terrible. Not pleased with the dealership. The price was terrible. Sold me the car for well over what it's worth. I should have done more research and I take b Not pleased with the dealership. The price was terrible. Sold me the car for well over what it's worth. I should have done more research and I take blame for getting hosed on a used car. Guess I trusted to get a fair price. Bad idea. I felt taken advantage of as a car buyer. I had a lot of questions that were not answered. What gets me is that three months after we bought the car, we brought it in for a recall. That fine, I understand the recall but then after the service department does an inspection on the car, they tell me that all of our fluids are bad and old and need to be flushed. I'm handed an estimate for well over $500. This was just a few months after I bought the car. Why was this not done when the customer bought the car? You would figure that hen you go buy a car, everything is up to par and ready to go. The heater does not work, the air conditioning does not work. Electrical parts such as the clock do not work. The engine cuts out while trying to accelerate. But my fault. I should have checked all this when I bought the car instead of trusting a dealership to sell me a quality product. Best part of this experience is the free car wash. More

From the moment I walked in the door, Aaron helped me find exactly what I needed. He was very friendly and willing to work with what I had. He went the extra mile to be sure I was comfortable with my p find exactly what I needed. He was very friendly and willing to work with what I had. He went the extra mile to be sure I was comfortable with my purchase. I will definitely go back to Orem Mazda for my next purchase! Thank you!!! More

My husband and I were extremely pleased with the customer services and support that we received from Orem Maxda. Our journey started out with Todd Thornwall, whom is an excellent sales person. We never felt services and support that we received from Orem Maxda. Our journey started out with Todd Thornwall, whom is an excellent sales person. We never felt the pressure you feel from other dealerships. We maintained communication until we had reached a price we were extremely comfortable with!! We then met with the financial people who were very accomodating, (even finding someone to pick up our loan when our credit union didn't come through). We live in South Jordan and would recommend this dealership to anyone in the Salt Lake valley, the drive is definately worth it. More

The sales rep who "helped" me purchase my car spent the entire test drive looking for the ipod hook up (the year mazda I was looking at didn't have an ipod hook up as standard option, but he didn spent the entire test drive looking for the ipod hook up (the year mazda I was looking at didn't have an ipod hook up as standard option, but he didn't know that). He then took 4 hours to fill out the paperwork. It should have taken about an hour, but he was new and no one intervened to facilitate the process. I specifically told them not to check my credit, bcs multiple checks on your credit report lowers your credit score, and they checked it anyway (I was preapproved through America First for the full amount and I had the paperwork to back it up). When I had a question later about a light that came on (it meant that the security system was armed) no one at the dealership could explain it to me. There was a problem with the paperwork later and it took nearly three months to sort out - I called multiple times and was told that all they had to do was fax it, which they didn't do (repeatedly). I would not recommend this dealership (Orem Mazda) to anyone I liked based on my experience. More

I have been in for purchase of a new Mazda and a number of times since then for various service items. I have never been treated more courteously nor with better outcomes than here. I sensed that I was not of times since then for various service items. I have never been treated more courteously nor with better outcomes than here. I sensed that I was not just another potential customer but that everyone really wanted me to feel satisfied. More