Orem Toyota

Salesman Dustin said these scratches didn’t exist when I bought it online. When the car arrived it was scratched up. His manager at Brent Brown won’t claim responsibility or help me after I spent 65k gettin bought it online. When the car arrived it was scratched up. His manager at Brent Brown won’t claim responsibility or help me after I spent 65k getting this car to my state. Manager of Brent Brown said it was a showroom car that was flawless, but I have images sent to me from Dustan (sales person) of chips and two scratches that they painted (before/after). I was ok with those, but not all this! Meaning it wasn’t flawless because it was a showroom model. Manager is liar, and I have photo evidence of this. Oh, and the gas tank arrived below empty after spending 65k. Go elsewhere! These people are all liars and won’t do anything to help. I’ll be filing a claim with the Federal Bureau of investigation‘s’s, Federal Trade Commission, and the Attorney General’s office. Shameful practices like these should not be allowed to continue. These people have no honor. More

I came to the service department on 10/11/21 for routine maintenance. I scheduled my appointment a week in advance as they told me they no longer except walkins as an effort to reduce wait times. When I arr maintenance. I scheduled my appointment a week in advance as they told me they no longer except walkins as an effort to reduce wait times. When I arrived I was told my wait time would be 1 hour. I ended up waiting for 2 hours on this day for an oil change and tire rotation! I honestly could perform these services in my driveway in under an hour! I am speaking from experience as I worked for several years in a tire shop doing oil changes and tire services. If you don’t mind waiting for 2 hours, or if you can drop your vehicle off for the day and pick it up later, as I don’t have the option of doing because I live a long distance away from the dealership, then disregard this review. I don’t blame my service advisor for this issue, and not sure what the problem is to cause this type of wait time for such a simple service? More

I came in looking to see what the value of my vehicle was, and there just happened to be the right car for me. Blake helped me work the numbers that worked my budget and I was able to buy the car that da was, and there just happened to be the right car for me. Blake helped me work the numbers that worked my budget and I was able to buy the car that day. He was incredibly friendly, patient, and super helpful. Wonderful service and I will recommend friends/family go to Brent Brown in the future! More

Excelente Atención por parte del vendedor, me ayudaron buscando el carro que estaba buscando en poco tiempo buscando el carro que estaba buscando en poco tiempo More

Great personality and I want say thanks Osbaldo for all you help very much because any question he was helping me a lot. you help very much because any question he was helping me a lot. More

Blake was really helpful. I appreciated that he took the time to show me a few cars. This helped decide on the car I wanted. I really appreciate the great customer service time to show me a few cars. This helped decide on the car I wanted. I really appreciate the great customer service More

Great people and great service I have had a good experience working with the service department experience working with the service department More

It was so slow, I was there 2 hrs for a oil change. Add in the travel time and it wasted over 4 hrs of my time. in the travel time and it wasted over 4 hrs of my time. More

Great customer service. I always feel welcome and appreciated when I bring my car in. appreciated when I bring my car in. More

I did not feel like I was taken care of well like in the past. I called 3-4 times with an issue and NEVER received any response back. When I brought the truck in and spoke to Joel about it it was just brush past. I called 3-4 times with an issue and NEVER received any response back. When I brought the truck in and spoke to Joel about it it was just brushed off. NO one seems to care anymore, not the TOYOTA Service I have experienced in the past!!!! More