Orem Toyota

Thieves at work... Beware. Pay close attention to paperwork. Andrew Butcher TRIED to add an additional $4,000 for a GAP insurance on our 4 year old leased vehicle... DENIED!!!! Pay close attention to paperwork. Andrew Butcher TRIED to add an additional $4,000 for a GAP insurance on our 4 year old leased vehicle... DENIED!!!! More

Service Milani was awesome!! She is great fantastic awesome really cares an asset to your team. I would hire her if I could to work for me. Milani was awesome!! She is great fantastic awesome really cares an asset to your team. I would hire her if I could to work for me. More

Oil change. When I made the appointment told it would take an hour. When I arrived told it would take an hour and a half. Telephone hours later my car is ready When I made the appointment told it would take an hour. When I arrived told it would take an hour and a half. Telephone hours later my car is ready but still didn’t have my paper work ready for me to leave. Sorry doesn’t cut it when I am on a time schedule too. Plus am told they are not use to working on a traverse which I bought from you. Then don’t offer free oil services on cars you are not familiar with. More

Fast, friendly, and very professional. I came in for an airbag recall on my car, and I was helped immediately. Moe helped me, and was very professional. I came in early in the morning and w I came in for an airbag recall on my car, and I was helped immediately. Moe helped me, and was very professional. I came in early in the morning and would be told my car wouldn’t be done until 5. It ended up being done around 1:00. I was very pleased. Everyone at Brent Brown was very nice and very easy to work with. I would recommend them every singe time. More

I had a great experience with buying a truck from Brent brown Toyota in orem with all the help from the great car sales men and all the managers definitely a great place to buy a vehicle from! brown Toyota in orem with all the help from the great car sales men and all the managers definitely a great place to buy a vehicle from! More

Routine Emissions Test I worked with Mo; he never disappoints! In fact, all service representatives have always been extremely helpful and focused on my concerns. It's a hug I worked with Mo; he never disappoints! In fact, all service representatives have always been extremely helpful and focused on my concerns. It's a huge relief coming into Brent Brown Toyota Service Center and not being up-sold or hassled into making unnecessary decisions with my vehicle. Definitely coming back for sure! More

Great job, thanks to all especially Moe, the great guy! Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown ser Moe is always very kind and accommodated ! I appreciated his great services and kind nature! Congratulate the service dept. also. Love Brent Brown services! Everyone at Brent Brown is kind! Love Brent"s commercial on TV! More

A good experience with Brent Brown Toyota I was very pleased with the service. I would recommend Brent Brown to my friends and family. Dan Wilson was very helpful and Lola (my 2015 Toyota Aval I was very pleased with the service. I would recommend Brent Brown to my friends and family. Dan Wilson was very helpful and Lola (my 2015 Toyota Avalon) is in tip top shape. More

Return customer I always go for my car service to that location. Sometimes it's good and sometimes not so good. They have big turnover in the shop and it's a probl I always go for my car service to that location. Sometimes it's good and sometimes not so good. They have big turnover in the shop and it's a problem. More

Overall a good experience Overall my experience was good. Logan was kind and not pushy to make a sale which I greatly appreciate. Everyone else was pretty good to work with. Wh Overall my experience was good. Logan was kind and not pushy to make a sale which I greatly appreciate. Everyone else was pretty good to work with. When we were talking about price and trade in value I was first given numbers that didn’t make sense. The sales manager couldn’t back in to the numbers I was offered and If I hadn’t asked for detail of the “add ons” I would have been charged almost $2500 more than I should have. I don’t think the sales manager was trying to be dishonest or anything but I do think he could have been more transparent with what I was being charged for and what the final sales price was going to be right from the start. Also when I got to the finance managers office (Nate I believe) the amount financed was $500 more than was I agreed to initially and he couldn’t explain it. I was happy that he reduced the price to what I agreed to. So yes I do think the experience over was good, but the presentation of sales price and trade in value was sloppy. More