Orem Toyota

evaluation of sales staff I purchased a Toyota Rav 4 (hybrid) at this dealership through the Costco Vehicle Program. I found the sales process as advertised with a set price, I purchased a Toyota Rav 4 (hybrid) at this dealership through the Costco Vehicle Program. I found the sales process as advertised with a set price, no pressure and no negotiation required". Previously I visited another Costco dealership in the Salt Lake Valley, but found the sales person lacking in knowledge about the hybrid. I was told that the Rav 4 hybrid was not included in the Costco program as it was such a hot seller. Later the sales person provided me with a Costco price, but by that time I had already decided this was not the dealership for me. Brent Brown's sales associate Sean Taylor was excellent to work with. He answered all my questions and when he did not have an immediate answer, researched and found the answer without making up something up. Anyone going to this dealership would be well served to ask for this person. My vehicle is still 4 plus weeks from delivery, but I have no complaints, only kudos. More

Couldn't be happier with my new truck. Dallas is a wizard and made it so easy. I felt less pressures than I've ever felt buying cars before. Would definitely recommend. with my new truck. Dallas is a wizard and made it so easy. I felt less pressures than I've ever felt buying cars before. Would definitely recommend. More

Tire Rotation Moe took good care of me and my vehicle. My tire rotation was completed quickly and professionally. No scratches on the rims! Very important to mainta Moe took good care of me and my vehicle. My tire rotation was completed quickly and professionally. No scratches on the rims! Very important to maintaining the "new" look of my RAV4. Thank you! More

Awesome experience! My husband and I were very picky about the car we wanted and unfortunately they didn’t have it in stock, but the staff was able to find the car we wan My husband and I were very picky about the car we wanted and unfortunately they didn’t have it in stock, but the staff was able to find the car we wanted, make changes that we wanted, and have it delivered and still stay in a fair price range! We will be back if the need rises for another car!! More

Took very good care of me Solved my problem quickly and to my satisfaction actually finished a lot faster than usual, eased my worries and the price was excellent definitely re Solved my problem quickly and to my satisfaction actually finished a lot faster than usual, eased my worries and the price was excellent definitely recommend this service dept to all my friends More

Great first car buying experience! This was my first car buying experience. The transmission in my old car went out and I needed to buy a new car quickly. Although it was stressful, Tay This was my first car buying experience. The transmission in my old car went out and I needed to buy a new car quickly. Although it was stressful, Taylor at Brent Brown Toyota in Orem took great care of us! He even went out the night before to have vehicles that met my needs ready for us to look at the next morning. He was incredibly helpful and I did not feel pressured at all. I would highly recommend Taylor next time you need to buy a car! More

I was displeased I brought my car in for maintenance and was told I needed a wheel alignment. I checked the tires feeling for unusual wear and found none, i decline I brought my car in for maintenance and was told I needed a wheel alignment. I checked the tires feeling for unusual wear and found none, i decline and took the car to another place and had it checked and they confirmed my diagnoses. The wheels did not need the service!!!! I am very disappointed in the way I was treated. I did not think you would do this. I have no confidence in your service. I would like to know why you do this More

Service Went in for a recall service. Work was done in a timely manner and I was kept informed of the progress. They gave me a ride to work and picked me up Went in for a recall service. Work was done in a timely manner and I was kept informed of the progress. They gave me a ride to work and picked me up after so I could get my truck. Very helpful!!! More

Russell Rocks! Russell always remembers who I am and gets me taken care of quickly! I always have they best experience and there’s never any pressure to pay for extr Russell always remembers who I am and gets me taken care of quickly! I always have they best experience and there’s never any pressure to pay for extra things that no one can afford. He always lets me know what’s recommended but never judges the decision I make whether or not to get the recommended services completed. More

Eddy is awsome . Made the impossible, possible Everything was amazing , these sales associates treat u like friends and family . I appreciate everything that they have done for me . I would most de Everything was amazing , these sales associates treat u like friends and family . I appreciate everything that they have done for me . I would most definitely refer anyone to come and see for themselves!! More